Draga mmmadsiii,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ste zabrinuti zbog isplate va?ih nedavnih dobitaka od besplatnih okretaja.
Da bismo bolje razumeli va?u situaciju i nastavili sa postupkom, bili bismo vam zahvalni ako biste mogli da razjasnite nekoliko detalja:
- Da li ste ve? podneli zahtev za isplatu 2.500 evra? Ako jeste, kada ste to zatra?ili i da li je kazino do sada na bilo koji na?in odgovorio?
- Da li ste uplatili sredstva na svoj kazino ra?un? Ako jeste, mo?ete li nam re?i kada je depozit izvr?en - pre ili nakon ?to ste aktivirali i iskoristili besplatne okrete?
- Da li su postojali neki uslovi ili ograni?enja vezana za bonus besplatnih okretaja o kojima ste bili obave?teni?
- Da li ste zavr?ili proces verifikacije identiteta (KYC) sa kazinom ili je on jo? uvek u toku?
Ako ste primili bilo kakvu komunikaciju od kazina o uslovima isplate ili bonusa, slobodno je prosledite [email protected] kako bismo to mogli pregledati kao deo na?e istrage.
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Petronela
Imajte u vidu da www.kpvfaw.com nikada ne?e tra?iti bilo kakve uplate niti pristup va?im nalozima. Ako neko tvrdi da je zaposleni u www.kpvfaw.com-u i tra?i takve radnje, nemojte davati nikakve informacije.
Jedini legitiman na?in na koji ?emo vas kontaktirati jeste putem ove zvani?ne platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albe.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakve nedoumice.
Dear mmmadsiii,
Thank you very much for submitting your complaint. I’m sorry to hear about your concerns regarding the payout of your recent winnings from free spins.
To better understand your situation and proceed with the case, we would appreciate if you could clarify a few details:
- Have you already submitted a withdrawal request for the €2,500? If yes, when did you request it, and has the casino responded in any way so far?
- Did you deposit any funds into your casino account? If so, could you let us know when the deposit was made—before or after you activated and used the free spins?
- Were there any terms or restrictions attached to the free spins bonus that you were made aware of?
- Have you completed the identity verification (KYC) process with the casino, or is it still pending?
If you have received any communication from the casino about your withdrawal or bonus terms, feel free to forward it to [email protected] so we can review it as part of our investigation.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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