K?ra mmmadsiii,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du har problem med utbetalningen av dina senaste vinster fr?n gratissnurr.
F?r att b?ttre f?rst? din situation och kunna g? vidare med ?rendet skulle vi uppskatta om du kunde f?rtydliga n?gra detaljer:
- Har du redan skickat in en uttagsbeg?ran p? 2 500 euro? Om ja, n?r beg?rde du den, och har casinot svarat p? n?got s?tt hittills?
- Har du satt in n?gra pengar p? ditt casinokonto? Om s? ?r fallet, kan du meddela oss n?r ins?ttningen gjordes – f?re eller efter att du aktiverade och anv?nde gratissnurren?
- Fanns det n?gra villkor eller begr?nsningar kopplade till gratissnurrbonusen som du blev medveten om?
- Har du slutf?rt identitetsverifieringen (KYC) med casinot, eller v?ntar den fortfarande?
Om du har f?tt n?gon kommunikation fr?n casinot om ditt uttag eller bonusvillkor, f?r du g?rna vidarebefordra den till [email protected] s? att vi kan granska det som en del av v?r utredning.
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton. Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear mmmadsiii,
Thank you very much for submitting your complaint. I’m sorry to hear about your concerns regarding the payout of your recent winnings from free spins.
To better understand your situation and proceed with the case, we would appreciate if you could clarify a few details:
- Have you already submitted a withdrawal request for the €2,500? If yes, when did you request it, and has the casino responded in any way so far?
- Did you deposit any funds into your casino account? If so, could you let us know when the deposit was made—before or after you activated and used the free spins?
- Were there any terms or restrictions attached to the free spins bonus that you were made aware of?
- Have you completed the identity verification (KYC) process with the casino, or is it still pending?
If you have received any communication from the casino about your withdrawal or bonus terms, feel free to forward it to [email protected] so we can review it as part of our investigation.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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