Zdravo
Igrao sam u ovom kazinu pre mnogo meseci.
Verifikacija je bila veoma spora, nikada ranije nisam do?iveo tako ne?to.
Ali na kraju sam bio verifikovan.
Zatim, nakon ?to su mi rekli da sam potpuno verifikovan da su izvr?ili povla?enje na moj bankovni ra?un bez prethodnog pitanja, povukao sam koriste?i e-nov?anik.
Poslali su mi 9. marta mejl sa potvrdom da ?u imati novac na ra?unu u roku od 3-7 radnih dana.
Nikada nisam dobio novac na svoj ra?un.
Nekoliko puta sam razgovarao sa ?ivom podr?kom i pitao za?to novac nije do?ao kod mene, a oni su rekli da ?e saznati za?to.
16. aprila su odgovorili na ovo: Zdravo Svara,
Korisni?ko ime: ****
Nadam se da ?e vas ova poruka dobro na?i. Hvala vam ?to ste igrali sa 7 Sultans Casino.
?eleo sam da vas obavestim da smo eskalirali va? upit za povla?enje procesoru i da ?ekamo povratne informacije. Trenutno se uplata i dalje prikazuje kao uspe?na na sajtu prodavca.
Posle ovoga, odgovorio sam da me obavestite kada budete saznali vi?e.
Onda nisam ni?ta ?uo od njih do 28. aprila, pa sam im opet pisao i pitao za?to ni?ta nisu odgovorili, pa im napisao ovo:
Zdravo SVARA
Korisni?ko ime: ****
Nadam se da si dobro! Hvala vam ?to ste igrali sa 7 Sultans Casino-a i ?to ste nas kontaktirali putem e-po?te.
Imajte na umu da smo ponovo eskalirali va? nalog na?em odeljenju za pla?anja.
Kada dobijemo povratne informacije, obavesti?emo vas ?to je pre mogu?e.
Ne znam da li verujem bilo ?emu ?to sada ka?u, jer prave probleme i nemogu?nost od pro?log oktobra.
Sa njima je veoma te?ko iza?i na kraj jer imaju nekoliko razli?itih odeljenja i predstavljaju samo ?ivu podr?ku sa kojom se mo?e komunicirati i jo? uvek moraju da pro?u kroz druga odeljenja.
Sada se nadam da mi mo?ete pomo?i da ovo kona?no popravim.
(Ovo je prevedeno sa google translate, izvinite ako ne?to ne razumete)
Tako?e iz nekog razloga moje ime na ovoj ?albi ka?e svaramo90 i ne mogu da ga promenim, moje ime je Svara.
Hello
I played at this casino many months ago.
The verification was very slow, I've never experienced anything like that before.
But I was verified in the end.
Then after they said I was fully verified they made a withdrawal to my bank account without asking me first, I had withdrawn using an e-wallet.
They sent me a confirmation email on March 9th that I will have my money in the account within 3-7 working days.
I never got the money to my account.
I talked to live support several times and asked why the money didn't come to me, and they said they will find out why.
On 16th April they replied this: Hi Swara,
Username: ****
I hope this message finds you well. Thank you for playing with 7 Sultans Casino.
I wanted to inform you that we have escalated your withdrawal query to the processor and are awaiting feedback. Currently, the payment is still showing as successful on the Merchant site.
After this, I replied update me when you know more.
Then I didn't hear anything from them until April 28th, then I wrote to them again and asked why they hadn't answered anything, then wrote them this:
Hi SWARA
Username: ****
I hope you are well! Thank you for playing with 7 Sultans Casino and contacting us via email.
Please be advised that we have escalated your account to our Payment department again.
Once we receive feedback, we will keep you updated as soon as possible.
I don't know if I believe anything they say now, because they have been causing problems and being impossible since last October.
They are very difficult to deal with because they have several different departments and are only live support that can be communicated with and they still have to go through other departments.
So now I'm hoping you guys can help me finally get this fixed.
(This is translated with google translate, sorry if there is something you don't understand)
Also for some reason my name on this complaint says swaramo90 and I can not change it, my first name is Swara.
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