Hall?
Jag spelade p? detta casino f?r m?nga m?nader sedan.
Verifieringen gick v?ldigt l?ngsamt, jag har aldrig upplevt n?got liknande f?rut.
Men jag blev verifierad till slut.
Sedan efter att de sa att jag var fullst?ndigt verifierad gjorde de ett uttag till mitt bankkonto utan att fr?ga mig f?rst, jag hade gjort ett uttag med en e-pl?nbok.
De skickade mig ett bekr?ftelsemail den 9 mars att jag kommer att ha mina pengar p? kontot inom 3-7 arbetsdagar.
Jag fick aldrig pengarna till mitt konto.
Jag pratade med livesupport flera g?nger och fr?gade varf?r pengarna inte kom till mig, och de sa att de kommer att ta reda p? varf?r.
Den 16 april svarade de detta: Hej Swara,
Anv?ndarnamn: ****
Jag hoppas att det h?r meddelandet finner dig bra. Tack f?r att du spelar med 7 Sultans Casino.
Jag ville informera dig om att vi har eskalerat din uttagsf?rfr?gan till processorn och v?ntar p? feedback. F?r n?rvarande visas betalningen fortfarande som framg?ngsrik p? s?ljarens webbplats.
Efter detta svarade jag uppdatera mig n?r du vet mer.
Sedan h?rde jag inget fr?n dem f?rr?n den 28 april, sen skrev jag till dem igen och fr?gade varf?r de inte hade svarat n?got, skrev sedan s? h?r:
Hej SWARA
Anv?ndarnamn: ****
Jag hoppas du m?r bra! Tack f?r att du spelar med 7 Sultans Casino och kontaktar oss via e-post.
Observera att vi har eskalerat ditt konto till v?r betalningsavdelning igen.
N?r vi f?r feedback kommer vi att h?lla dig uppdaterad s? snart som m?jligt.
Jag vet inte om jag tror p? n?got de s?ger nu, f?r de har orsakat problem och varit om?jliga sedan oktober f?rra ?ret.
De ?r v?ldigt sv?ra att ha att g?ra med eftersom de har flera olika avdelningar och ?r bara livesupport som g?r att kommunicera med och de m?ste ?nd? g? via andra avdelningar.
S? nu hoppas jag att ni kan hj?lpa mig att ?ntligen f? det h?r fixat.
(Detta ?r ?versatt med google translate, f?rl?t om det ?r n?got du inte f?rst?r)
Av n?gon anledning st?r det ocks? i mitt namn p? detta klagom?l swaramo90 och jag kan inte ?ndra det, mitt f?rnamn ?r Swara.
Hello
I played at this casino many months ago.
The verification was very slow, I've never experienced anything like that before.
But I was verified in the end.
Then after they said I was fully verified they made a withdrawal to my bank account without asking me first, I had withdrawn using an e-wallet.
They sent me a confirmation email on March 9th that I will have my money in the account within 3-7 working days.
I never got the money to my account.
I talked to live support several times and asked why the money didn't come to me, and they said they will find out why.
On 16th April they replied this: Hi Swara,
Username: ****
I hope this message finds you well. Thank you for playing with 7 Sultans Casino.
I wanted to inform you that we have escalated your withdrawal query to the processor and are awaiting feedback. Currently, the payment is still showing as successful on the Merchant site.
After this, I replied update me when you know more.
Then I didn't hear anything from them until April 28th, then I wrote to them again and asked why they hadn't answered anything, then wrote them this:
Hi SWARA
Username: ****
I hope you are well! Thank you for playing with 7 Sultans Casino and contacting us via email.
Please be advised that we have escalated your account to our Payment department again.
Once we receive feedback, we will keep you updated as soon as possible.
I don't know if I believe anything they say now, because they have been causing problems and being impossible since last October.
They are very difficult to deal with because they have several different departments and are only live support that can be communicated with and they still have to go through other departments.
So now I'm hoping you guys can help me finally get this fixed.
(This is translated with google translate, sorry if there is something you don't understand)
Also for some reason my name on this complaint says swaramo90 and I can not change it, my first name is Swara.
Redigerad av en administrat?r p? Casino Guru
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