The player from Japan had used a Welcome Bonus with a x10 wagering requirement. Despite having confirmed all actions with support before playing and consistently monitoring progress, his winnings had been seized, which caused concern. The player had provided evidence of his actions and interactions with the casino's support. We had attempted to contact the casino multiple times without success. The casino operated under the Costa Rica license, which did not provide an option for further escalation of complaints. We had marked the complaint as 'unresolved', which could potentially affect the casino's rating. We had advised the player to choose casinos based on reviews and ratings in the future to avoid similar situations.
Igra? iz Japana je koristio bonus dobrodo?lice sa zahtevom za kla?enje k10. Uprkos tome ?to je potvrdio sve akcije uz podr?ku pre igranja i dosledno pratio napredak, njegov dobitak je zaplenjen, ?to je izazvalo zabrinutost. Igra? je pru?io dokaze o svojim postupcima i interakcijama sa podr?kom kazina. Poku?ali smo da kontaktiramo kazino vi?e puta bez uspeha. Kazino je radio pod licencom Kostarike, ?to nije pru?alo mogu?nost dalje eskalacije ?albi. Ozna?ili smo ?albu kao ?nere?enu“, ?to bi potencijalno moglo da uti?e na rejting kazina. Savetovali smo igra?a da u budu?nosti bira kazina na osnovu recenzija i ocena kako bi izbegli sli?ne situacije.
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