Po?tovani 7Bets.io kazino,
Hvala vam na odgovoru.
Razumem da je ponekad te?ko komunicirati sa frustriranim igra?ima, ali prema va?im Uslovima i odredbama, deo 10.3 (a) navodite slede?e;
10.3. Imamo pravo da uklonimo ili ograni?imo uslugu podr?ke u?ivo ili odmah ukinemo va? nalog ?lana ako:
(a) davati bilo kakve izjave ili deliti bilo koji materijal koji je uvredljiv, uvredljiv, klevetni?ki, uznemiravaju?i, seksualno eksplicitan ili grubo uvredljiv, uklju?uju?i, ali ne ograni?avaju?i se na izraze vulgarnosti, netrpeljivosti, rasizma ili mr?nje;
(b) koristiti bilo koju od na?ih usluga podr?ke za ogla?avanje, promovisanje ili na drugi na?in povezivanje sa bilo kojim drugim onlajn entitetima;
(c) za koje se razumno veruje da poku?avaju da nepravedno iskori??avaju na?e usluge, na primer, davanjem ponavljaju?ih neta?nih izjava u vezi sa istim slu?ajem, transakcijom ili karakteristikama;
(d) davati izjave o Kompaniji ili bilo kojoj drugoj internet stranici(ama) povezanim sa Veb-sajtom koje su neistinite i/ili zlonamerne i/ili ?tete Kompaniji;
Na osnovu sopstvenih pravila, imate pravo da ugasite nalog ?lana, ali se ne pominje gubitak dobitaka ili depozita.
Po?tovani krai200,
imajte na umu da grubost, nepristojni jezik i pretnje nikada ne poma?u u komunikaciji sa korisni?kom podr?kom. Ovakvo pona?anje i mi smatramo neprihvatljivim. Razumem da je frustracija mo?da veliki faktor ljutnje, ali verujem da svi mo?emo bolje.
Dear 7Bets.io Casino,
Thank you for your reply.
I understand that it may be sometimes difficult to communicate with frustrated players, but according to your Terms and conditions, part 10.3 (a) you state the following;
10.3. We have the right to remove or restrict live support service or immediately terminate your Member Account if you:
(a) make any statements or share any materials that are insulting, abusive, defamatory, harassing, sexually explicit or grossly offensive, including but not limited to expressions of profanity, bigotry, racism or hatred;
(b) use any of our support services to advertise, promote or otherwise relate to any other online entities;
(c) are reasonably believed to be trying to unfairly exploit our services, for example, by making repetitive untrue statements in regard to the same case, transaction or feature;
(d) make statements about Company or any other Internet site(s) connected to the Website that are untrue and/or malicious and/or damaging to Company;
Based on your own rules you do have a right to end the member's account, but there is no mention of forfeiting winnings nor deposits.
Dear xray200,
please keep in mind that rudeness, foul language and threatening never help in communication with the customer support. This kind of behavior we, as well, see as not acceptable. I understand frustration may be the big factor of the anger, but I believe we can all do better.
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