B?sta 7Bets.io Casino,
Tack f?r ditt svar.
Jag f?rst?r att det ibland kan vara sv?rt att kommunicera med frustrerade spelare, men enligt dina villkor, del 10.3 (a) anger du f?ljande;
10.3. Vi har r?tt att ta bort eller begr?nsa livesupporttj?nsten eller omedelbart avsluta ditt medlemskonto om du:
(a) g?ra n?gra uttalanden eller dela material som ?r f?rol?mpande, kr?nkande, ?rekr?nkande, trakasserande, sexuellt explicit eller grovt st?tande, inklusive men inte begr?nsat till uttryck f?r svordomar, tr?ngsynthet, rasism eller hat;
(b) anv?nda n?gon av v?ra supporttj?nster f?r att annonsera, marknadsf?ra eller p? annat s?tt relatera till andra onlineenheter;
(c) rimligen antas f?rs?ka or?ttvist utnyttja v?ra tj?nster, till exempel genom att g?ra upprepade osanna p?st?enden om samma fall, transaktion eller funktion;
(d) g?ra uttalanden om f?retaget eller n?gon annan internetsajt som ?r ansluten till webbplatsen som ?r osanna och/eller skadliga och/eller skadliga f?r f?retaget;
Baserat p? dina egna regler har du r?tt att avsluta medlemmens konto, men det n?mns inget om f?rverkade vinster eller ins?ttningar.
B?sta xray200,
kom ih?g att elakhet, fult spr?k och hot aldrig hj?lper i kommunikationen med kundsupporten. Den h?r typen av beteende ser vi inte heller som acceptabelt. Jag f?rst?r att frustration kan vara den stora faktorn f?r ilskan, men jag tror att vi alla kan g?ra det b?ttre.
Dear 7Bets.io Casino,
Thank you for your reply.
I understand that it may be sometimes difficult to communicate with frustrated players, but according to your Terms and conditions, part 10.3 (a) you state the following;
10.3. We have the right to remove or restrict live support service or immediately terminate your Member Account if you:
(a) make any statements or share any materials that are insulting, abusive, defamatory, harassing, sexually explicit or grossly offensive, including but not limited to expressions of profanity, bigotry, racism or hatred;
(b) use any of our support services to advertise, promote or otherwise relate to any other online entities;
(c) are reasonably believed to be trying to unfairly exploit our services, for example, by making repetitive untrue statements in regard to the same case, transaction or feature;
(d) make statements about Company or any other Internet site(s) connected to the Website that are untrue and/or malicious and/or damaging to Company;
Based on your own rules you do have a right to end the member's account, but there is no mention of forfeiting winnings nor deposits.
Dear xray200,
please keep in mind that rudeness, foul language and threatening never help in communication with the customer support. This kind of behavior we, as well, see as not acceptable. I understand frustration may be the big factor of the anger, but I believe we can all do better.
Redigerad av en administrat?r p? Casino Guru
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