Ja sam VIP igra? na 7bitu ve? 5 godina. Danas mi je 36+ LTC nepropisno uklonjen sa mog naloga nakon poku?aja povla?enja. Kada sam pitao agente za?to je do toga do?lo, dobijao sam neta?ne informacije ili sam glatko odbio da odgovorim na moja pitanja uprkos tome ?to je sve bilo lako dokazivo zbog vremenskih oznaka u sistemu.
Ukratko, 36 LTC je uklonjeno jer sam navodno prema?io limit tokom igranja mog Mondai Reload bonusa. Zaista, pre?ao sam limit za bonus, ali to nije bilo do 36 LTC. U stvari, imam snimke ekrana sa 7bit agentom koji mi daju ta?no vreme kada sam zavr?io bonus i moj bilans u vreme kada sam zavr?io bonus. Imao sam stanje od 28 LTC (uklju?uju?i 2 LTC koje sam deponovao da bih dobio bonus) kada sam zavr?io bonus. Maksimalno povla?enje je 10 puta vi?e od depozita. Prema tome, 20 LTC (22 LTC uklju?uju?i depozit od 2 ltc) je maksimum koji mogu da osvojim tokom ovog bonusa. Osvojio sam 28 kada je bonus zavr?io (?to imam na snimku ekrana). 6 LTC je trebalo oduzeti. Kako je mogu?e da mi je 36 LTC oduzeto kada je moj saldo NA KRAJU BONusa bio 28 LTC — ?to je manje od 36 LTC.
Nakon ?to je bonus dugo zavr?en i kada sam predao povla?enja (jer sam proverio i po?to se to dogodilo 1-2 sata posle po vremenskim oznakama koje pokazuju moju aktivnost u igri), nastavljam da igram. Tokom ove igre (vi?e nije bonus igra), pogodio sam d?ekpot od 40 LTC. Nastavljam da predam svoje isplate gotovine.
Otprilike 10 minuta kasnije, igram i izba?en sam iz igre zbog gre?ke. Kada se prijavim, pi?e da je moj nalog suspendovan (?to tako?e imam snimke ekrana). Tada sam kontaktirao podr?ku i kada to u?inim, po?injem da dobijam obave?tenja e-po?tom u kojima se ka?e da su moja povla?enja otkazana i da je 36 LTC uklonjeno sa mog naloga. Proveo sam skoro 2 sata na ?askanju sa Danteom i Kristal bez uspeha i samo da bih dobio kontradiktorne izjave. Kona?no sam uspeo da dobijem informaciju o vremenu kada sam zavr?io bonus i svom kona?nom stanju, ?to je nedvosmisleno dokazalo upravo ono ?to sam naveo. Uprkos tome, nisu hteli da poprave i rekli su da moram da sa?ekam tim za finansije.
Vi?e sam zgro?en, razo?aran i besan na ovu vrstu obmanjuju?eg pona?anja od strane 7bita. Ja sam igra? 5 godina, VIP nivo 5, i izvr?io sam transakcije na stotine hiljada dolara na sajtu. Nemam problema da prihvatim kada izgubim i to je ?esto. Ove nedelje sam izgubio preko 50 ltc, ali se ne ?alim niti radim bilo ?ta la?no. Me?utim, kada se role preokrenu, 7bit uvek ima problem sa otkrivanjem gre?aka, proverom problema i pru?anjem transparentnosti u re?avanju problema. Sli?ne situacije kod njih su se de?avale i ranije i to je ispravljeno tek posle sati prigovaranja. Ovog puta radi se o otvorenoj zloupotrebi i prekora?enju ovla??enja u pogledu njihove kontrole nad sredstvima igra?a.
Dobio sam ono ?to sam osvojio po?teno; na isti na?in na koji gubim novac po?teno i po?teno. Oplja?kano mi je 36 LTC, a jedina informacija koju su dali agenti dokazuje upravo ono ?to tvrdim i da sam u pravu. Imam snimke ekrana svega, uklju?uju?i vremena i razgovore.
?elim da se ovo popravi. ?elim da mi vrate 36 ltc. ?elim da se ovo ispravi. 7bit ne bi trebalo da bude osporavan kada sprovodi ove obmanjuju?e i nepo?tene prakse protiv potro?a?a.
I have been a VIP player on 7bit for 5 years now. Today, I had 36+ LTC improperly removed from my account upon attempting to withdraw. When I asked agents why this occurred, I was given incorrect information or flatly refused to answer my questions despite everything being easily provable due to time stamps in the system.
In short, 36 LTC was removed because I allegedly surpassed the limit during play of my Monday Reload bonus. Indeed, I did pass the limit for the bonus but it was not by 36 LTC. In fact, I have screenshots with the 7bit agent giving me the exact time I finished my bonus and my balance at the time I finished the bonus. I had a balance of 28 LTC (including 2 LTC I had deposited to get the bonus) when I finished the bonus. The maximum withdrawal is 10x more the deposit. Therefore, 20 LTC (22 LTC including the deposit of 2 ltc) is the maximum I could win during this bonus. I won 28 when the bonus finished (which I have on screenshot). 6 LTC should have been subtracted. How could it be possible that 36 LTC is taken away from me when my balance AT THE END OF THE BONUS was 28 LTC — which is less than 36 LTC.
After the bonus is long complete and I submitted withdrawals (because I checked and because it happened 1-2 hours after per the time stamps showing my game activity), I continue to play. During this play (no longer bonus play), I hit a 40 LTC jackpot. I proceed to submit my cash outs.
About 10 minutes later, I am playing and i get kicked out of the game based on an error. When I log on, it says my account has been suspended (which I also have screenshots of). This is when I contacted support and, when I do, I begin receiving the email notifications saying my withdrawals have been canceled and that 36 LTC has been removed from my account. I’ve spent nearly 2 hours on chat with Dante and Crystal to no avail and to only get contradicting statements. Finally, I was able to get the information about the time I finished the bonus and my final balance, which unequivocally proved exactly what I was stating. Despite that, they would not fix it and they said I had to wait for the finance team.
I am beyond disgusted, disappointed, and furious at this type of deceptive behavior by 7bit. I have been a player for 5 years, VIP level 5, and have transacted hundreds of thousands of dollars in the site. I have no problem accepting when I lose and that is often. This week, I lost over 50 ltc yet I am not complaining or doing anything fraudulent. However, when the rolls are flipped, 7bit always has an issue to owning up to any mistakes, checking issues, and actually providing transparency into resolving the issue. Similar situations have occurred with them have happened before and it has been corrected only after hours complaining. This time it is an outright abuse and excess of authority regarding their control of players funds.
I won what I won fair and square; the same way I lose money fair and square. I have been robbed of 36 LTC with the only piece of information being provided by the agents proving exactly what I’m stating and that I am correct. I have screenshots of everything including times and conversations.
I want this fixed. I want my 36 ltc returned. I want this to be made right. 7bit should not be impugn when enacting these deceptive and unfair practices against consumers.
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