Jag har varit en VIP-spelare p? 7bit i 5 ?r nu. Idag fick jag 36+ LTC felaktigt borttagna fr?n mitt konto n?r jag f?rs?kte g?ra ett uttag. N?r jag fr?gade agenter varf?r detta intr?ffade fick jag felaktig information eller v?grade blankt att svara p? mina fr?gor trots att allt var l?tt bevisbart p? grund av tidsst?mplar i systemet.
Kort sagt togs 36 LTC bort eftersom jag p?st?s ha ?verskridit gr?nsen under spelandet av min Monday Reload-bonus. Jag klarade faktiskt gr?nsen f?r bonusen men den var inte med 36 LTC. Faktum ?r att jag har sk?rmdumpar med 7bit-agenten som ger mig den exakta tidpunkten d? jag avslutade min bonus och mitt saldo vid den tidpunkt d? jag avslutade bonusen. Jag hade ett saldo p? 28 LTC (inklusive 2 LTC som jag hade satt in f?r att f? bonusen) n?r jag avslutade bonusen. Det maximala uttaget ?r 10x mer ins?ttningen. D?rf?r ?r 20 LTC (22 LTC inklusive ins?ttningen p? 2 ltc) det maximala jag kan vinna under denna bonus. Jag vann 28 n?r bonusen slutade (som jag har p? sk?rmdumpen). 6 LTC borde ha subtraherats. Hur kunde det vara m?jligt att 36 LTC tas ifr?n mig n?r mitt saldo VID SLUTET AV BONUSEN var 28 LTC — vilket ?r mindre ?n 36 LTC.
Efter att bonusen sedan l?nge ?r klar och jag skickat ut uttag (eftersom jag kollade och eftersom det h?nde 1-2 timmar efter enligt tidsst?mplarna som visar min spelaktivitet), forts?tter jag att spela. Under detta spel (inte l?ngre bonusspel) fick jag en jackpott p? 40 LTC. Jag forts?tter att skicka in mina uttag.
Cirka 10 minuter senare spelar jag och jag blir utsl?ngd ur spelet baserat p? ett fel. N?r jag loggar in st?r det att mitt konto har st?ngts av (vilket jag ocks? har sk?rmdumpar av). Det var n?r jag kontaktade supporten och n?r jag g?r det b?rjar jag f? e-postmeddelanden om att mina uttag har avbrutits och att 36 LTC har tagits bort fr?n mitt konto. Jag har spenderat n?stan 2 timmar p? att chatta med Dante och Crystal utan resultat och f?r att bara f? mots?gelsefulla p?st?enden. ?ntligen kunde jag f? informationen om n?r jag avslutade bonusen och mitt slutsaldo, vilket otvetydigt bevisade exakt vad jag angav. Trots det skulle de inte fixa det och de sa att jag fick v?nta p? ekonomiteamet.
Jag ?r mer ?n ?cklad, besviken och rasande p? den h?r typen av bedr?gligt beteende med 7 bitar. Jag har varit spelare i 5 ?r, VIP-niv? 5, och har gjort transaktioner f?r hundratusentals dollar p? sajten. Jag har inga problem att acceptera n?r jag f?rlorar och det ?r ofta. Den h?r veckan f?rlorade jag ?ver 50 ltc men jag klagar inte eller g?r n?got bedr?gligt. Men n?r rullarna v?nds har 7bit alltid ett problem med att ?ga sig ?t eventuella misstag, kontrollera problem och faktiskt ge transparens f?r att l?sa problemet. Liknande situationer har intr?ffat med dem har h?nt tidigare och det har korrigerats f?rst efter timmar med klagom?l. Den h?r g?ngen ?r det ett rent missbruk och ?verskott av auktoritet n?r det g?ller deras kontroll av spelarnas medel.
Jag vann vad jag vann r?ttvist; p? samma s?tt som jag f?rlorar pengar r?ttvist. Jag har blivit bestulen p? 36 LTC med den enda information som tillhandah?lls av agenterna som bevisar exakt vad jag s?ger och att jag har r?tt. Jag har sk?rmdumpar av allt inklusive tider och konversationer.
Jag vill ha det h?r fixat. Jag vill ha tillbaka min 36 ltc. Jag vill att det h?r ska g?ras r?tt. 7bit b?r inte ifr?gas?ttas n?r dessa bedr?gliga och or?ttvisa metoder inf?rs mot konsumenter.
I have been a VIP player on 7bit for 5 years now. Today, I had 36+ LTC improperly removed from my account upon attempting to withdraw. When I asked agents why this occurred, I was given incorrect information or flatly refused to answer my questions despite everything being easily provable due to time stamps in the system.
In short, 36 LTC was removed because I allegedly surpassed the limit during play of my Monday Reload bonus. Indeed, I did pass the limit for the bonus but it was not by 36 LTC. In fact, I have screenshots with the 7bit agent giving me the exact time I finished my bonus and my balance at the time I finished the bonus. I had a balance of 28 LTC (including 2 LTC I had deposited to get the bonus) when I finished the bonus. The maximum withdrawal is 10x more the deposit. Therefore, 20 LTC (22 LTC including the deposit of 2 ltc) is the maximum I could win during this bonus. I won 28 when the bonus finished (which I have on screenshot). 6 LTC should have been subtracted. How could it be possible that 36 LTC is taken away from me when my balance AT THE END OF THE BONUS was 28 LTC — which is less than 36 LTC.
After the bonus is long complete and I submitted withdrawals (because I checked and because it happened 1-2 hours after per the time stamps showing my game activity), I continue to play. During this play (no longer bonus play), I hit a 40 LTC jackpot. I proceed to submit my cash outs.
About 10 minutes later, I am playing and i get kicked out of the game based on an error. When I log on, it says my account has been suspended (which I also have screenshots of). This is when I contacted support and, when I do, I begin receiving the email notifications saying my withdrawals have been canceled and that 36 LTC has been removed from my account. I’ve spent nearly 2 hours on chat with Dante and Crystal to no avail and to only get contradicting statements. Finally, I was able to get the information about the time I finished the bonus and my final balance, which unequivocally proved exactly what I was stating. Despite that, they would not fix it and they said I had to wait for the finance team.
I am beyond disgusted, disappointed, and furious at this type of deceptive behavior by 7bit. I have been a player for 5 years, VIP level 5, and have transacted hundreds of thousands of dollars in the site. I have no problem accepting when I lose and that is often. This week, I lost over 50 ltc yet I am not complaining or doing anything fraudulent. However, when the rolls are flipped, 7bit always has an issue to owning up to any mistakes, checking issues, and actually providing transparency into resolving the issue. Similar situations have occurred with them have happened before and it has been corrected only after hours complaining. This time it is an outright abuse and excess of authority regarding their control of players funds.
I won what I won fair and square; the same way I lose money fair and square. I have been robbed of 36 LTC with the only piece of information being provided by the agents proving exactly what I’m stating and that I am correct. I have screenshots of everything including times and conversations.
I want this fixed. I want my 36 ltc returned. I want this to be made right. 7bit should not be impugn when enacting these deceptive and unfair practices against consumers.
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