I requested a withdrawal 2 weeks ago but still no response....

ho richiesto un prelievo 2 settimane fa ma ancora nessun riscontro....

Dear Sampey90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

thanks to you...no it would be the first withdrawal..but on the assistance center chat they told me that there is no problem..that they are full of withdrawal requests for this reason they are late...but it seems strange to me...yes the verification has been done and everything is ok...no I have never requested a bonus...

grazie a voi...no sarebbe il primo prelievo..ma sulla chat del centro assistenza mi hanno detto che non ce nessun problema..che sono pieni di richieste di prelievo per questo motivo sono in ritardo...ma mi fa strano...si la verifica e stata fatta ed e tutto ok...no non ho mai richiesto bonus...

Thank you for your reply, Sampey90. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

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Thank you very much, Sampey90, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Sampey90,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 888 Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 888 Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sampey90,

I will try to contact the casino outside of this thread now.

Thank you for your patience.

Respectfully,

Romi

Dear Sampey90,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi