Hvala na detaljnom obja?njenju.
Sa ovom grupom kazina, 'povla?enje menad?era' se odnosi na poni?tavanje bilansa, mogu?i razlozi mogu biti da se kazino pridr?ava uslova i odredbi bonusa, ili je do?lo do kr?enja pravila koje je kazino ka?njavao poni?tavanjem dela va?eg dobitka. Nemamo iskustva u ovom statusu koji se odnosi na dodatne naknade za povla?enje.
Ako smatrate da je kazino nepravedno poni?tio va? balans, ljubazno pitajte za razlog za?to je to u?injeno i po?aljite mi odgovor koji ste dobili od podr?ke kazina. Moja email adresa je [email protected]
Ako ne ?elite da nastavite sa re?avanjem ?albe, obavestite me i ja ?u zatvoriti ?albu kao re?enu, a sporni iznos ?e biti prilago?en na 894 A$.
Thanks for the detailed explanation.
With this group of the casino 'Manager withdrawal' refers to the voiding of the balance, possible reasons might be casino is adhering to bonus terms and conditions, or there was a breach of the rules the casino penalized by voiding part of your winnings. We don't have experience in this status referring to additional withdrawal fees.
If you believe the casino voided your balance unfairly, kindly ask for the reason why it's been done and send me the response you received from casino support. My email is [email protected]
If you don't wish to continue with complaint resolution, please let me know and I will close the complaint as resolved, with the disputed amount adjusted to A$894.
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