I have been struggling for a month now to receive my winnings. I have submitted all the required documentation but the finance department doesn't reply. I thin k this casino is a total scam.

Hello Martin.

We are very sorry that you have such trouble with this casino. Unfortunately, this casino has a very low rating on our website, and we do not recommend playing there. Still, we will make our best effort to help you. How did you try to contact the financial department? Which types of documents did you send them? Did the casino communicate with you at all?

Good day

They did communicate in the beginning when they wanted the my documentation. I have sent them bank statements, utility bills, copy of ID front and back. Now I just do not get a response from them anymore. I have sent the documents through again 7 days ago via email and asked for a response, but still I am not getting any answers. When I contact live support they just say that it will be resolved.

I can attach some screenshots if required?

Hello Martin.

If you don’t mind, please send us all the evidence you have now. It will speed up the investigation process. I will try to get some more info from the casino.

Hello Martin,

Is it possible to have your email to process your request

Thank you 

Got hold of africasino support again yesterday. Got my verification processed and received an email to say that funds will be deposited after a month of struggling. Will keep updated as to if I receive my funds in next five days. Thanks

OK, I will keep the complaint open until you confirm that you have your winnings on your account.

Winnings have been paid finally after a month of struggling. But at least it has been paid.

Thanks

Dear Martin.

Thank you for an update and for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.