Second withdrawal all verified frim 1st withdrawal was told it would be much faster but 14 days and still waiting. Customer service in chat just dont care telling me it is on wire transfer list that was 4 days ago. Still nothing just keep tellibg me to carry on playing.

Dear Deborah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which payment method you have opted for? Do I understand it correctly that you have withdrawn winnings from this casino successfully in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have withdrawn winnings previously and on that occasion I have to send all verification documents off. I was then verified and payed via bank transfer. I did not have an option on withdrawal method. I have gone into chat everyday to ask for update but just keep getting lied to. Said I was on transfer list then yesterday rude customer service told me just to wait and I wasnt on transfer list I found this very upsetting.

Thank you very much, Deborah, for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I have still not recieved my money they said they are having difficulty. The trouble I have is they have zero difficulty taking my money and surely if they can pay out they should but a block on depositing until they y can pay out.

Hello Deborah,

I looked at your complaint and will do my best to help you. I would like to invite Agent Spins Casino into this conversation. Can you specify where is the problem with player’s withdrawal, please? I will set the timer for 7 days so the Casino can provide a statement.

We would like to ask the Agent Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

We had provided information regarding this withdrawal on another complaint that the player posted titled "Agent Spins Casino - Player’s winnings have been reduced to x10 of the last deposit."

Proof of payment was provided to casino guru for this Withdrawal.

Hello Agent Spins Casino,

please, provide the required information here or send it to my email address: [email protected].

Thank you for understanding.

@Villiam the proof of payment was sent to your email address on the 24th of August 2020. The payment receipt dated 19 August 2020.

We must note that the player has visited the casino live chat support numerous times a day and has not mentioned anything about her not receiving her withdrawal payment.

I went onto chat everyday for an update as to where my withdrawal was just to be met by rude staff telling me to be patient as you were having problems so please dont come in here lying. It took over 3 weeks for me to get my withdrawal by that time the exchange rate had fallen . Your site does not deserve loyal customers.

Hi Deborah,

We do not see any reason to provide any false information on a public forum. Information provided was based on your chat history.

Anyways, kindly update us if you have received the withdrawal.

Kind regards

And I see no reason to lie so please go onto my chat transcript and read them please. As I was extremely stressed that I was not updated in my withdrawal until I went onto chat and askex what was going on

Dear Deborah,

did you get your winnings?

After 3 weeks i have and tge stress of it all was ridiculous

Dear Deborah,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam