The casino does not accept official documents, my country's identity, to verify the account. It claims that my identity is damaged, while there is no sign of damage. I can send you my identity to check it. Besides, it refuses my details so that I can make a withdrawal. I have asked the casino to set limits of 1 euro of turnover loss per month on my account so that the money in the account cannot be played until a solution is found for the verification, and they refused to set the limits on my account that I requested.

Το καζ?νο δεν δ?χεται τα επ?σημα ?γγραφα την ταυτ?τητα τη? χ?ρα? μου ?στε να γ?νει επαλ?θευση του λογαριασμο? ισχυρ?ζεται πω? η ταυτ?τητα μου ε?ναι κατεστραμμ?νη εν? δεν υπ?ρχει καν?να ?χνο? φθορ?? μπορ? να σα? στε?λω την ταυτ?τητα μου να την ελ?γξετε και εκτ?? που αρνε?ται τα στοιχε?α μου ?στε να μπορ? να κ?νω αν?ληψη ?χω ζητ?σει απ? το καζ?νο να β?λουν ?ρια 1 ευρ? απ?λεια? τζ?ρου τον μ?να στον λογαριασμ? μου ?στε να μην γ?νεται να παιχτο?ν τα χρ?ματα του λογαριασμο? μ?χρι να βρεθε? λ?ση στην επαλ?θευση και αρν?θηκαν να θ?σουν και τα ?ρια του λογαριασμο? μου που ζ?τησα

Dear Garas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with All Jackpots Casino.

Please note that we don't consider a wager limit to be a mandatory responsible gambling feature in the casino. If you believe you need to be protected, I would recommend you request a self-exclusion, cool-off period, or other responsible gambling features available. https://www.alljackpotscasino.com/responsible-gaming/

Self Exclusion

If you are concerned about your gambling behavior, you may choose to lock your gaming account. During this time, we will also take all reasonable steps to ensure you do not receive any promotional material.

If you are concerned about your gambling behavior, please consider one of the following options:

A minimum of 24 hours "Take a break" period

A minimum six (6) month self-exclusion period

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise what response you received when submitting documents for verification?
• Please share supporting evidence with me at my email [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have sent you all the details and emails and they continue to refuse to verify.

Σα? ?χω στε?λει ?λα τα στοιχε?α και mail συνεχ?ζουν να αρνο?νται να κ?νουν την επαλ?θευση

I have asked the casino to set a turnover loss limit of 20 per month and they have refused and the regulations do not mention the limits regarding responsible gaming. How can I find out about the casino's limits because the customer service tells me that they can only set the deposit limit?

?χω ζητ?σει απ? το καζ?νο να μου β?λουν ?ρια απ?λεια? τζ?ρου 20 το μ?να και ?χουν αρνηθε? και δεν αναφ?ρεται Στου? κανονισμο?? τα ?ρια σχετικ? με το υπε?θυνο παιχν?δι πω? μπορ? να μ?θω για τα ?ρια του καζ?νο γιατ? απ? την εξυπηρ?τηση μου λ?νε πω? μπορο?ν να θ?σουν μ?νο το οριο κατ?θεση?

The casino has not yet made a withdrawal, it only allows me to make one withdrawal of 500 euros and I can make a second one when they confirm the first withdrawal, that is, after days the balance of my account is 13000, with these data, it will be years until I withdraw the entire amount. They do not confirm the withdrawal so that I can proceed to the next one, a week has passed and the first withdrawal has not yet been made.

Το καζ?νο δεν ?χει προχωρ?σει ακ?μη σε αν?ληψη μου επιτρ?πει να κ?νω μ?νο μια αν?ληψη των 500 ευρ? και μπορ? να κ?νω δε?τερη ?ταν επιβεβαι?σουν την πρ?τη αν?ληψη δηλαδ? μετ? απ? μ?ρε? το υπ?λοιπο του λογαριασμο? μου ε?ναι 13000 με αυτ? τα δεδομ?να μ?χρι να κ?νω ολ?κληρο το ποσ? αν?ληψη θα περ?σουν χρ?νια. δεν μου επιβεβαι?νουν την αν?ληψη ?στε να προχωρ?σω στην επ?μενη ?χει περ?σει μια βδομ?δα και ακ?μη δεν ?χει γ?νει η πρ?τη αν?ληψη

Thanks for the information provided.

Do I understand correctly that the casino verified your account, but hasn't processed your withdrawal yet?

Have you asked the casino to self-exclude you for the time your withdrawals are processed?

Please let me know about further developments.

I don't know if my account has been verified, after a lot of effort they accepted my documents but 6 days have passed and the withdrawal has not been made and they are not allowing me to make a second withdrawal until the first one is completed but the balance of my account is 13000 euros if this situation continues it will take years until the entire amount is withdrawn and I am very worried that all this will happen so that the money is not withdrawn and the money is confiscated

Δεν ξ?ρω αν ?χει επαληθευτε? ο λογαριασμ?? μου μετ? απ? πολ? μεγ?λη προσπ?θεια δ?χθηκαν τα ?γγραφα μου αλλ? ?χουν περ?σει 6 μ?ρε? και η αν?ληψη δεν ?χει πραγματοποιηθε? και δεν μου επιτρ?πουν να κ?νω και δε?τερη αν?ληψη μ?χρι να ολοκληρωθε? η πρ?τη αλλ? το υπ?λοιπο του λογαριασμο? μου ε?ναι 13000 ευρ? αν συνεχ?σει αυτ? η κατ?σταση θα περ?σουν χρ?νια μ?χρι να αποσυρθε? ολ?κληρο το ποσ? και ανησυχ? πολ? μ?πω? ?λο αυτ? γ?νεται να μην γ?νει η αν?ληψη των χρημ?των και κατασχεθο?ν τα χρ?ματα

It is extremely suspicious that the casino has not confirmed the withdrawal for so long and I cannot proceed with a second withdrawal. This process is tragic. It will take years for me to be able to withdraw the money from my balance. I am worried about my winnings.

Ε?ναι υπερβολικ? ?ποπτο που τ?σο καιρ? δεν επιβεβαι?νει το καζ?νο την αν?ληψη και δεν μπορ? να προχωρ?σω σε δε?τερη αν?ληψη ειναι τραγικ? με αυτ? την διαδικασ?α για να μπορ?σω να αποσ?ρω τα χρ?ματα απ? το υπ?λοιπο μου θα χρειαστε? να περ?σουν χρ?νια ανησυχ? για τα κ?ρδη μου

The casino continues to not approve my withdrawals. It has been 15 days and they are asking me for documents and transactions from my bank for a long time, while they have nothing to do with the deposits that have been made to their company. I have asked them countless times what exactly they are checking and why they are asking me for such documents while it has been 15 days and they are trying to explain this delay to me and they are avoiding answering me.

Το καζ?νο συνεχ?ζει να μην μου εγκρ?νει τι? αναλ?ψει? ?χουν περ?σει 15 μ?ρε? και μου ζητ?νε ?γγραφα και συναλλαγ?? τη? τρ?πεζα? μου απ? μεγ?λο χρονικ? δι?στημα εν? δεν ?χουν καμ?α σχ?ση με τι? καταθ?σει? που ?χουν γ?νει στην εταιρε?α του? του? ?χω ρωτ?σει ?πειρε? φορ?? τι ακριβ?? ελ?γχουν και γιατ? μου ζητ?νε τ?τοια ?γγραφα εν? ?χουν περ?σει 15 μ?ρε? και να μου εξηγ?σουν για αυτ? την καθυστ?ρηση και αποφε?γουν να μου απαντ?σουν

Thank you very much, Garas, for providing the necessary information. I will now transfer your complaint to my colleague Jozef ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

I've already been waiting for 2 weeks, so will I have to wait another while until I find out why the verification and withdrawal process is taking so long?

Περιμ?νω ?δη 2 εβδομ?δε? δηλαδ? θα περιμ?νω και ?λλο δι?στημα μ?χρι να μ?θω γιατ? αργε? η διαδικασ?α τη? επαλ?θευση? και τη? αν?ληψη?;

I've already been waiting for 2 weeks, so will I have to wait another while until I find out why the verification and withdrawal process is taking so long?

Περιμ?νω ?δη 2 εβδομ?δε? δηλαδ? θα περιμ?νω και ?λλο δι?στημα μ?χρι να μ?θω γιατ? αργε? η διαδικασ?α τη? επαλ?θευση? και τη? αν?ληψη?;

Dear Garas,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

It's been 4 weeks and the casino still doesn't complete the withdrawals. It keeps making excuses and asking me to wait. The rest of my winnings is 13,500. At this rate, they only allow me to withdraw 500 euros. Until the withdrawal is complete, they don't allow me to make another one. Since it's taken 4 weeks, it will take 27 months to withdraw my winnings. They're asking me for things that I can't upload to my profile. It gives me an error and I've sent them everything by email.

?χουν περ?σει 4 εβδομ?δε? το καζ?νο συνεχ?ζει να μην ολοκληρ?νει τι? αναλ?ψει? συν?χεια βρ?σκει δικαιολογ?ε? και μου ζητ?ει να περιμ?νω το υπ?λοιπο απ? τα κ?ρδη μου ε?ναι 13500 με αυτο?? του? ρυθμο?? που μου επιτρ?πουν να κ?νω αν?ληψη μ?νο 500 ευρ? και μ?χρι να ολοκληρωθε? η αν?ληψη δεν μου επιτρ?πουν να κ?νω ?λλη εφ?σον ?χει π?ρει 4 εβδομ?δε? θα χρειαστε? για να αποσ?ρω τα κ?ρδη μου να περ?σουν 27 μ?νε? μου ζητ?νε πρ?γματα που δεν γ?νεται να τα ανεβ?σω στο προφ?λ μου βγ?ζει σφ?λμα και του? τα ?χω στε?λει ?λα στο mail

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It's been a month and no withdrawals have been made. The casino doesn't tell me when I will receive my winnings. Please help me. Is this a scam? Will I lose my winnings? My account balance is 13500. How can I withdraw all this money soon? I don't trust them. They don't accept withdrawals. They always find an excuse to fool me. I just have to be patient and wait. I have all these conversations that seem to be mocking me.

?χει περ?σει ?να? μ?να? δεν ?χει πραγματοποιηθε? καμ?α αν?ληψη το καζ?νο δεν μου αναφ?ρει π?τε θα λ?βω τα κ?ρδη μου σα? παρακαλ? βοηθ?στε με υπ?ρχει περ?πτωση απ?τη?; Θα χ?σω τα κ?ρδη μου; Το υπ?λοιπο του λογαριασμο? μου ε?ναι 13500 πω? μπορ? να αποσ?ρω ?λο αυτ? το ποσ? σ?ντομα δεν του? εμπιστε?ομαι δεν δ?χονται τι? αναλ?ψει? π?ντα βρ?σκουν δικαιολογ?α για να με περιπλανησουν πω? απλ?? πρ?πει να κ?νω υπομον? και να περιμ?νω ?χω ?λε? τι? συνομιλ?ε? που φα?νεται πω? με κορο?δε?ουν

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear Garas,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef

[email protected]