Unable to withdraw onto m Visa card which I used to deposit 

I had reached my wagering requirement and the chat support doesn’t respond. 
not sure what to do?

Dear Nicola,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. We will contact the casino and ask for their assistance, but, before we do that, please could you confirm hat you have completed KYC verification successfully in the past? Even if you have fulfilled wagering requirements, without verifying your account, you won’t be able to withdraw your winnings. If you didn’t complete the KYC verification yet, I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Hi, i have tried to email all my documents but returned every time, host unknown. Live chat does not work, at a loss what to do

Dear Nicola,

I have contacted Live chat and this is where the documnets for KYC should be sent:

"Hello Petronela , sure, its [email protected] or [email protected], but usually only once you submitted your withdrawal request you will get an email with request for such documentation and you will need just to reply back with it."

Have you received any email from the casino? Have you sent your documents to one of these email addresses?

Looking forward to hearing from you.

Hi yes received email for documents sent to both emails and returned. Sent it again 6.10 this am and not returned yet. Thank you

Thank you very much Nicola for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. Please, let her know as son as you have a confirmation from the casino about your successful verification. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nicola, 
Please note, that this casino has a bad reputation, but I hope I will be able to help you nonetheless. Did the casino confirm your account was verified? Have you ever requested a withdrawal at this casino before?

Thank you in advance for a reply.

Hi, i had an email on Thursday to say that my verification was approved so just waiting now for the money to be put in my bank. Many thanks

Good news!
Please, update us when funds are received.

Hi, received my money today. Thank you for all your help. Nicola

Dear Nicola,
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards, 
Juli