Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Qatar had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The Complaints Team noted the player's concerns regarding an error message during the withdrawal process and the lack of response from casino support. However, due to the player's failure to respond to multiple inquiries and reminders, the complaint was closed for the time being. The player was informed that they could reopen the complaint in the future if they wished to continue communication.
Igra? iz Katara je zatra?io povla?enje novca pre nego ?to je podneo ?albu. Na?alost, njegov dobitak jo? nije primljen. Tim za ?albe je primetio zabrinutost igra?a u vezi sa porukom o gre?ci tokom procesa povla?enja i nedostatkom odgovora od slu?be za podr?ku kazina. Me?utim, zbog igra?evog neuspeha da odgovori na vi?estruke upite i podsetnike, ?alba je za sada zatvorena. Igra? je obave?ten da mo?e ponovo otvoriti ?albu u budu?nosti ako ?eli da nastavi komunikaciju.
Do?ao sam ovde jer nemam drugog mesta na koje mogu da odem, jer sam ulo?io sve svoje napore da razgovaram sa ?askanjem u?ivo vi?e od 20 puta u protekloj nedelji, dva puta sam poslao e-po?tu podr?ci bez odgovora i dobio sam 3 razli?ita imena za to ko je moj menad?er naloga, ?to je potpuno sme?no.
Oti?ao sam na, kako neki ka?u, ?udesno tr?anje. Polo?io sam 4 hiljade dolara i sada moj ra?un ima 280 hiljada dolara. Osvojio sam veliku pobedu. Na?alost, tu su po?eli moji problemi. Poku?ao sam da povu?em dnevni limit povla?enja od 500 USD i dobio sam ovu gre?ku
. Tada mi je re?eno da re?im problem ili probam anonimni re?im, ?to sam poku?ao na sve mogu?e na?ine i i dalje je ista gre?ka i dalje. Zatim su mi rekli u ?askanju u?ivo da kontaktiram podr?ku putem e-po?te, ?to sam i u?inio 7. aprila 2025., tra?e?i od njih da ru?no povuku iznos u moj USDT nov?anik (kripto nov?anik) sa adresom. Od tog mejla, nije bilo odgovora. Kao da u ovom kazinu niko ne radi.
Tada mi je re?eno da kontaktiram svog ?menad?era naloga" za koga mi je re?eno da je D?efri u telegramu. Razgovaram s njim i onda mi ?okantno ka?e, on nije moj menad?er naloga i moram ponovo da kontaktiram live chat. Ponovo kontaktiram ?askanje u?ivo i ka?u mi da je moj menad?er naloga osoba po imenu Nura, a onda samo da bih proverio da li me zapravo ne la?u, postavim im isto pitanje nekoliko sati kasnije i ka?u da je moj menad?er naloga osoba po imenu Samer. Tako da mo?ete razumeti iz moje pri?e da ovo verovatno izgleda veoma sumnjivo i da samo tra?im odgovore.
Pratio sam sva pravila i bio sam veoma strpljiv, ali nije bilo jasnog odgovora ili odgovora na moje pitanje.
Imam sve snimke ekrana i transkripte iz mojih ?askanja sa ?askanjem u?ivo i D?efrijem, prvom osobom sa kojom sam razgovarao, kao dokaz moje pri?e. Sve ?to tra?im je da mi pomognu da ru?no povu?em moj dnevni limit na moj USDT nalog dok se ne dostigne moj mese?ni limit. Rado ?u nastaviti da koristim veb lokaciju ako se to dogodi.
Moja jedina briga je da nakon ?to zaradim ovu sumu novca koja menja ?ivot, ne?u uspeti ni da podignem 1 dolar.
Hello,
I have come here as there is no other place I can go, as I have exerted all my efforts with talking to live chat over 20 times in the past week, emailing support twice with no reply and have been given 3 different names for who my account manager is, which is completely ridiculous.
I have gone on what some may say a miracle run. I deposited 4 thousand usd and now my account have 280 thousand dollars. I've won big time. Unfortunately this is where my problems started. I tried to withdraw the daily withdrawal limit of 500 USD and I got this error
. I was then told to troubleshoot or try incognito mode, which I tried every possible way and still the same error persisted. They then told me on live chat to contact support via email, which I did on the 7th of April 2025, asking them to manually withdraw the amount to my USDT wallet (crypto wallet) with the address. Since that email, there has been no reply. It is as if there is no one working at this casino.
I was then told to contact my "account manager" who I was told was Jeffery on telegram. I talk to him and then shockingly he tells me, he is not my account manager and I have to contact live chat again. I contact live chat again and they tell me my account manager is a person name Noura and then just to double check that they are not actually lying to me, I ask them the same question a few hours later and they say my account manager is a person name Samer. So you can understand from my story that this is probably looking very shady and I'm only looking to get answers.
I've followed all of the rules and have been very patient, but there has been no clear answer or response to my question.
I have all of the screenshots and transcripts from my chats with live chat and Jeffery, the first person I spoke with, as proof to my story. All I'm looking for is for them to help manually withdraw my daily limit to my USDT account until my monthly limit is reached. I will gladly keep using the website if this happens.
My only worry is that after making this life changing amount of money, I will not get to even withdraw 1 dollar.
Hvala vam puno ?to ste podneli prigovor. ?ao nam je ?to ?ujemo za problem sa isplatom i razumemo va?u zabrinutost. Me?utim, imajte na umu da je prili?no uobi?ajeno da povla?enja potraju nekoliko dana ili ?ak nedelja da se u potpunosti obra?uju. To zna?i da mo?e pro?i neko vreme pre nego ?to se novac pojavi na va?em ra?unu. Ovo ka?njenje mo?e biti uzrokovano nedovr?enom KYC verifikacijom ili velikim brojem zahteva za isplate. Zbog toga savetujemo igra?e da budu strpljivi, da u potpunosti sara?uju sa kazinom i da sa?ekaju najmanje 14 dana nakon zahteva za povla?enje pre nego ?to podnesu prigovor.
Ako je va? nalog uspe?no verifikovan, va?a istorija igara proverena, va?e povla?enje odobreno od strane kazina, a jo? uvek niste primili svoje dobitke 14 dana od zahteva za povla?enje, mi ?emo intervenisati i dati sve od sebe da vam pomognemo. Hvala unapred na strpljenju i razumevanju.
Srda?an pozdrav, Centar za re?avanje ?albi
PS: Na? prvi odgovor je generisan na osnovu informacija koje ste dali prilikom podno?enja ?albe. Ako je do?lo do nesporazuma i problem je druga?iji ili je vi?e od obi?ne ka?njenja pla?anja, budite sigurni – detaljno ?emo pregledati detalje i javiti vam se ?to je pre mogu?e. Hvala vam na strpljenju.
Dear OmarA,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you. Thank you in advance for your patience and understanding.
Best regards, Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Moja ?alba se ne odnosi na povla?enje, ve? na gre?ku koju stalno dobijam i ?injenicu da podr?ka nije odgovorila na moja 2 e-poruka koja sam im poslao. Molim vas, pro?itajte moju pri?u ponovo, tamo sam sve objasnio.
My complaint isn't about the withdraw, it is about the error I keep getting and the fact that support haven't replied to my 2 emails I've sent them. Please read my story again, i've explained everything there.
Samo sam hteo da dodam vezu ka osobi koja je tako?e postavila video na ioutube (https://vvv.ioutube.com/shorts/LVsT4Ku-BGM) koji je imao potpuno isti problem kao ja i on pokazuje e-poruke koje podr?ka tako?e nije odgovorila na njegove mejlove i ima istu poruku o gre?ci kada poku?ava da se povu?e. Zanimljivo je da se ova gre?ka ne de?ava kada deponujete, ve? samo kada poku?ate da povu?ete. Voleo bih obja?njenje za ovo.
Just wanted to add a link to a person also that uploaded a video on youtube (https://www.youtube.com/shorts/LWsT4Ku-BGM) that has had the exact same problem as me and he shows the emails that support has not responded to his emails either and he has the same error message when trying to withdraw. Funnily enough this error doesn't happen when you deposit, only when you try to withdraw. Would love an explanation for this.
Nadam se da ste dobro. Po?to je preporu?eni vremenski okvir sada pro?ao, da li biste mogli da nas obavestite o tome da li je va? zahtev za isplatu uspe?no primljen ili da li je do?lo do novih de?avanja u vezi sa va?im slu?ajem? Hvala vam na izdvojenom vremenu i radujem se va?em odgovoru.
Dear OmarA,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear OmarA,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Na?alost moramo vas obavestiti da, zbog nedostatka odgovora igra?a na na?e poruke, upite i podsetnike, trenutno nismo u mogu?nosti nastaviti sa daljom istragom ili ponuditi potencijalna re?enja. Kao rezultat toga, moramo trenutno zatvoriti ovu ?albu. Me?utim, imajte na umu da igra? zadr?ava mogu?nost ponovnog otvaranja ove ?albe u bilo kom trenutku u budu?nosti ako odlu?i nastaviti komunikaciju. Ostajemo otvoreni i spremni pomo?i u re?avanju problema ako se igra? ponovno odlu?i obratiti.
Hvala na razumijevanju.
Srda?an pozdrav, Nick www.kpvfaw.com
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment. However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.