I have made an withdrawal on the 7th of August and It still on pending. When I contacted them they said it takes between 7-21 days to complete an withdrawal. It has been almost 2 months and it's still pending. I kept on contacting chat and they keep on saying that due to a large volume of requests it's being delayed and that I should rest assure that my withdrawal will be completed as soon as possible. I have been playing with them before and my withdrawal went through without any issues up to now.

Dear Daniela,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yeah the withdrawal is still pending on my account. I have contacted support and their explanation is that they have a high volume of withdrawal to process. Every time I get pretty much the same answer..they will send a reminder to the payment department but nothing gets done.

Thank you very much, Daniela, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Daniela,

I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Ares Casino to join this thread and participate in the resolution of Thomas’ complaint.

Dear Ares Casino,

Can you please indicate the time frame in which Daniela can expect her withdrawal to be processed?

My withdrawal appears to be completed as of this afternoon. I will let you know once i have the funds in my account. Thank you for everything

Thank you, Daniela, for the update. Please let us know once you’re received the payment. I’m setting the timer for 7 days.

Dear Daniela,

Have you received the payment? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Hi,i have received the payment. Thank you

Thank you, Daniela, for the update and for using the Casino Guru complaint resolution center. I’m glad you’ve received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, www.kpvfaw.com