Pozdrav svima,
Hvala obema stranama na odgovorima i dodatnim detaljima, i izvinjavam se zbog ka?njenja.
Po?tovani time kazina Asino ,
Hvala vam na ponovnom razmatranju i a?uriranju. Cenimo va? pristup i spremnost da sara?ujete u re?avanju problema.
Me?utim, ?eleo bih samo da dodam da, iako ste pomenuli da je va? kazino u potpunosti licenciran i da posluje strogo u skladu sa utvr?enim Uslovima i odredbama, sa kojima se igra?i sla?u prilikom registracije, i da su ova pravila na snazi kako bi se osigurala fer i bezbedna igra za sve korisnike, nije potpuno fer i u redu konfiskovati sve dobitke korisnika zbog jednog/jednokratnog kr?enja (verovatno nenamernog), i u takvim slu?ajevima, onlajn kazina bi svakako trebalo detaljnije da istra?e situacije i okolnosti, posebno u vezi sa mogu?im kr?enjem/zloupotrebom ili bilo kakvom nepravednom predno??u koju korisnici mogu ste?i. Takva pravila ne bi trebalo da slu?e kao alat za konfiskaciju dobitaka igra?a po svaku cenu. To je jedna od oblasti uglednijih i fer kazina.
To je samo preporuka, za budu?nost ili eventualno druge ?albe poput ove, i ovo pi?em u skladu sa na?om internom politikom i Kodeksom fer kockanja - ako je jasno ili vrlo verovatno da je korisnik jednom (mo?da nekoliko puta, u zavisnosti od odre?ene situacije) prekr?io maksimalni iznos opklade, i to nenamerno ili da ?ak nije ni stekao nepravednu prednost time (nije namerno zloupotrebio na ovaj na?in ili ?ak izgubio takvu opkladu), ne sla?emo se sa konfiskacijom svih dobitaka. Tako?e, ?ak i ako igra? dobije od takve opklade koja prelazi maksimalni iznos opklade sa aktivnim bonusom, ako je to bilo nenamerno, bez svrhe zloupotrebe sistema ili pode?avanja/ograni?enja kazina, verovatno bi konfiskacija dobitaka osvojenih u takvoj opkladi bila prihvatljiva. To bi radije ispunilo standarde za fer i bezbednu igru za sve korisnike.
U idealnom svetu, onlajn kazina bi nametala maksimalne iznose uloga sa svoje strane, tako da ne bi bilo mogu?e prekr?iti ih aktivnim bonusima. Me?utim, naravno, iako postoje takvi kazina, mi razumemo situaciju i industrijske standarde, protiv kojih ne bismo ?eleli da idemo, i potpuno razumemo ?ta zna?i kada igra?i to rade/zloupotrebljavaju namerno, sa skrivenim motivima. Stoga, prihvatamo maksimalne iznose uloga i njihovu primenu u onlajn kazinima.
Dragi Taji ,
Od sada ?u vam pomagati u vezi sa slu?ajem. Me?utim, na osnovu prethodne komunikacije, ostaje samo nekoliko pitanja.
Pro?lo je zna?ajno vreme od poslednjeg odgovora kazina, a da niste komentarisali tu stvar.
Mo?ete li, molim vas, potvrditi da je kazino vratio va? dobitak u celosti? Ako jeste, mogu li smatrati da je stvar re?ena ili postoji jo? ne?to u ?emu bismo vam mogli pomo?i?
Hvala vam. Radujem se va?em odgovoru.
Greetings all,
Thanks to both parties for replies and additional details, and I am sorry for the delay.
Dear Asino Casino Team,
Thank you for the reconsideration and the update. We appreciate your approach and willingness to cooperate in resolving the matter.
However, I would only like to add that although you mentioned your casino is fully licensed and operates strictly in accordance with the established Terms & Conditions, which players agree to upon registration, and that these rules are in place to ensure fair and secure gameplay for all users, it is not completely fair and alright to confiscate entire users' winnings due to a single/one-time breach (likely unintentional), and in such cases, online casinos should definitely investigate the situations and circumstances in more detail, especially regarding a possible breach/abuse or any unfair advantage users could gain. Such rules should not serve as a tool to confiscate players' winnings at all costs. That is one of the domains of more reputable and fair casinos.
It is only a recommendation, for the future or possibly other complaints like this one, and I am writing this in accordance with our internal policy and the Fair Gambling Codex - if it is clear or very likely a user breached the maximum bet amount once (maybe a few times, depending on a particular situation), and it was unintentional or that they even did not gain any unfair advantage by doing that (did not abuse it this way intentionally or even lost such a bet), we do not agree with confiscation of all winnings. Also, even if a player wins from such a bet exceeding the maximum bet amount with an active bonus, if it was unintentional, without the purpose of abusing the casino's system or settings/restrictions, probably confiscation of the winnings won in such a bet would be acceptable. It would rather meet standards for fair and secure gameplay for all users.
In an ideal world, online casinos would enforce maximum bet amounts on their side, so it would not be possible to breach them with active bonuses. However, of course, although there are casinos like that, we understand the situation and industry standards, which we would not like to go against, and we completely understand what it means when players do/abuse it intentionally, with ulterior motives. Therefore, we accept maximum bet amounts and their application in online casinos.
Dear Taii,
From now on, I will assist you with the case. However, based on the previous communication above, only a few questions remain.
A significant time has passed since the casino's last response, without you commenting on the matter.
Can you please confirm the casino returned your winnings in full? If so, can I consider the matter sorted out, or is there anything else we could help you with?
Thank you. Looking forward to hearing from you.
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