H?lsningar alla,
Tack till b?da parter f?r svar och ytterligare information, och jag ber om urs?kt f?r dr?jsm?let.
B?sta Asino Casino-teamet ,
Tack f?r ompr?vningen och uppdateringen. Vi uppskattar ditt tillv?gag?ngss?tt och din villighet att samarbeta f?r att l?sa ?rendet.
Jag vill dock bara till?gga att ?ven om du n?mnde att ditt casino ?r fullt licensierat och verkar strikt i enlighet med de etablerade villkoren, som spelarna godk?nner vid registrering, och att dessa regler finns f?r att s?kerst?lla r?ttvist och s?kert spelande f?r alla anv?ndare, ?r det inte helt r?ttvist och okej att konfiskera hela anv?ndares vinster p? grund av ett eng?ngsbrott (sannolikt oavsiktligt), och i s?dana fall b?r onlinekasinon definitivt unders?ka situationerna och omst?ndigheterna mer i detalj, s?rskilt n?r det g?ller ett eventuellt brott/missbruk eller n?gon or?ttvis f?rdel som anv?ndare kan f?. S?dana regler b?r inte fungera som ett verktyg f?r att konfiskera spelares vinster till varje pris. Det ?r en av dom?nerna f?r mer v?lrenommerade och r?ttvisa kasinon.
Det h?r ?r bara en rekommendation, f?r framtiden eller eventuellt andra klagom?l som detta, och jag skriver detta i enlighet med v?r interna policy och Fair Gambling Codex – om det ?r tydligt eller mycket troligt att en anv?ndare har brutit mot det maximala insatsbeloppet en g?ng (kanske n?gra g?nger, beroende p? en specifik situation), och det var oavsiktligt eller att de inte ens fick n?gon or?ttvis f?rdel genom att g?ra det (inte missbrukade det p? det h?r s?ttet avsiktligt eller ens f?rlorade ett s?dant spel), h?ller vi inte med om konfiskering av alla vinster. ?ven om en spelare vinner p? ett s?dant spel som ?verstiger det maximala insatsbeloppet med en aktiv bonus, om det var oavsiktligt, utan syftet att missbruka casinots system eller inst?llningar/begr?nsningar, skulle konfiskering av vinsterna som vunnits i ett s?dant spel f?rmodligen vara acceptabelt. Det skulle snarare uppfylla standarder f?r r?ttvist och s?kert spel f?r alla anv?ndare.
I en ideal v?rld skulle onlinekasinon till?mpa maximala insatsbelopp p? sin sida, s? det skulle inte vara m?jligt att bryta mot dem med aktiva bonusar. Men ?ven om det finns s?dana kasinon f?rst?r vi situationen och branschstandarder, som vi inte vill g? emot, och vi f?rst?r helt och h?llet vad det inneb?r n?r spelare g?r/missbrukar det avsiktligt, med baktankar. D?rf?r accepterar vi maximala insatsbelopp och deras till?mpning p? onlinekasinon.
K?ra Taii ,
Fr?n och med nu kommer jag att bist? dig med ?rendet. Baserat p? den tidigare kommunikationen ovan ?terst?r dock endast ett f?tal fr?gor.
Det har g?tt en betydande tid sedan casinots senaste svar, utan att du kommenterade ?rendet.
Kan du bekr?fta att casinot ?terbetalade dina vinster i sin helhet? Om s? ?r fallet, kan jag betrakta saken som l?st, eller finns det n?got annat vi kan hj?lpa dig med?
Tack. Ser fram emot att h?ra fr?n dig.
Greetings all,
Thanks to both parties for replies and additional details, and I am sorry for the delay.
Dear Asino Casino Team,
Thank you for the reconsideration and the update. We appreciate your approach and willingness to cooperate in resolving the matter.
However, I would only like to add that although you mentioned your casino is fully licensed and operates strictly in accordance with the established Terms & Conditions, which players agree to upon registration, and that these rules are in place to ensure fair and secure gameplay for all users, it is not completely fair and alright to confiscate entire users' winnings due to a single/one-time breach (likely unintentional), and in such cases, online casinos should definitely investigate the situations and circumstances in more detail, especially regarding a possible breach/abuse or any unfair advantage users could gain. Such rules should not serve as a tool to confiscate players' winnings at all costs. That is one of the domains of more reputable and fair casinos.
It is only a recommendation, for the future or possibly other complaints like this one, and I am writing this in accordance with our internal policy and the Fair Gambling Codex - if it is clear or very likely a user breached the maximum bet amount once (maybe a few times, depending on a particular situation), and it was unintentional or that they even did not gain any unfair advantage by doing that (did not abuse it this way intentionally or even lost such a bet), we do not agree with confiscation of all winnings. Also, even if a player wins from such a bet exceeding the maximum bet amount with an active bonus, if it was unintentional, without the purpose of abusing the casino's system or settings/restrictions, probably confiscation of the winnings won in such a bet would be acceptable. It would rather meet standards for fair and secure gameplay for all users.
In an ideal world, online casinos would enforce maximum bet amounts on their side, so it would not be possible to breach them with active bonuses. However, of course, although there are casinos like that, we understand the situation and industry standards, which we would not like to go against, and we completely understand what it means when players do/abuse it intentionally, with ulterior motives. Therefore, we accept maximum bet amounts and their application in online casinos.
Dear Taii,
From now on, I will assist you with the case. However, based on the previous communication above, only a few questions remain.
A significant time has passed since the casino's last response, without you commenting on the matter.
Can you please confirm the casino returned your winnings in full? If so, can I consider the matter sorted out, or is there anything else we could help you with?
Thank you. Looking forward to hearing from you.
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