I made an account on February 3, took a bonus on my first deposit, 6 thousand, eventually won back and put on a conclusion of 11,565.5 numbers I received a letter that I need to pass verification, passed, they said you can put a conclusion and now to this day the payment is waiting for processing, refer to some internal problems, but 2 weeks have already passed since I wait for my money

Сделала аккаунт 03 февраля,взяла бонус на первый депозит, 6 тысяч,в итоге отыграла и поставила на вывод 11 565,5 числа пришло письмо что нужно пройти верификацию,прошла,сказали можете ставить вывод и вот по сей день выплата стоит в ожидание обработки,ссылаются на какие то внутренние проблемы,но прошло уже 2 недели как я жду свои деньги

Dear Anastasia,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about the delay of your withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. In your case we can see that you have been waiting for more than 2 weeks. Could you please upload the conversation with the casino regarding the issue? It could help us understand the problem better. 

Best regards,

Juliia

Hi Anastasia,

Thanks for the quick response. We have already written to the casino support and we are waiting for a reply from them. Once they answer, we will immediately let you know.

We would like to ask the Azino888 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.