Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Norway had a pending withdrawal request of 5000 NOK made on February 1st, 2025, which remained unprocessed despite multiple inquiries to customer support. Although all necessary verification documents had been submitted, the response from the casino had been generic and unhelpful, leading to frustration. The issue was resolved after the player confirmed receipt of his winnings, prompting the Complaints Team to mark the complaint as 'resolved' in their system. The player's cooperation and confirmation were appreciated, and he was invited to provide feedback on the services offered by the Complaints Team.
Igra? iz Norve?ke je 1. februara 2025. imao nere?eni zahtev za povla?enje od 5000 NOK, koji je ostao neobra?en uprkos vi?estrukim upitima korisni?koj podr?ci. Iako su svi neophodni dokumenti za verifikaciju dostavljeni, odgovor iz kazina je bio generi?ki i beskorisan, ?to je dovelo do frustracije. Problem je re?en nakon ?to je igra? potvrdio prijem svog dobitka, ?to je navelo Tim za ?albe da ozna?i ?albu kao 're?enu' u svom sistemu. Saradnja i potvrda igra?a su cenjeni, a on je pozvan da pru?i povratne informacije o uslugama koje nudi Tim za ?albe.
Podnio sam zahtjev za povla?enje 5000 NOK 1. februara 2025. Iako je pro?lo nekoliko dana, povla?enje jo? uvijek nije obra?eno. Vi?e puta sam kontaktirao korisni?ku podr?ku, ali sam dobio standardne odgovore i bez odre?enog vremenskog okvira kada ?e povla?enje biti zavr?eno. Ve? sam predao svu potrebnu dokumentaciju za verifikaciju, a proces je nepotrebno odlo?en.
Frustriran sam i ne mogu da dobijem re?enje, pa tra?im pomo? od Casino Gurua da mi pomogne da ubrzam obradu mog povla?enja.
Description of the issue:
I made a withdrawal request for 5000 NOK on February 1st, 2025. Despite several days having passed, the withdrawal has still not been processed. I have contacted customer support multiple times, but I have received standard responses and no specific timeline for when the withdrawal will be completed. I have already submitted all necessary verification documents, and the process has been unnecessarily delayed.
I am frustrated and unable to get a resolution, so I am seeking assistance from Casino Guru to help expedite the processing of my withdrawal.
Hvala vam puno ?to ste podneli ?albu. ?ao nam je ?to ?ujemo za problem sa va?im povla?enjem i razumemo va?u zabrinutost. Me?utim, imajte na umu da je prili?no uobi?ajeno da povla?enja potraju nekoliko dana ili ?ak nedelja da se u potpunosti obra?uju. To zna?i da mo?e pro?i neko vreme pre nego ?to se novac pojavi na va?em ra?unu. Ovo ka?njenje mo?e biti uzrokovano nedovr?enom KIC verifikacijom ili velikim brojem zahteva za povla?enje.
Zbog toga savetujemo igra?e da budu strpljivi, da u potpunosti sara?uju sa kazinom i da sa?ekaju najmanje 14 dana nakon zahteva za povla?enje pre nego ?to podnesu ?albu.
Ako je va? nalog uspe?no verifikovan, va?a istorija igara proverena, va?e povla?enje odobreno od strane kazina, a jo? uvek niste primili svoje dobitke 14 dana od zahteva za povla?enje, mi ?emo intervenisati i dati sve od sebe da vam pomognemo.
Hvala unapred na strpljenju i razumevanju.
Srda?an pozdrav,
Kristina
Dear Robinpett,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Me?utim, te?ko mi je da razumem za?to je moj drugi zahtev za povla?enje, podnet slede?eg dana, obra?en, ali moj prvi zahtev od 1. februara 2025. jo? uvek nije zavr?en.
Tra?io sam korisni?ku podr?ku za poja?njenje za?to se to dogodilo, ali nisam dobio jasan odgovor. Ova nedoslednost pove?ava moju frustraciju, po?to sam pratio sve neophodne korake i obezbedio potrebnu dokumentaciju.
Nastavi?u da ?ekam a?uriranje, ali o?ekujem da ?e ovaj problem biti brzo re?en.
Srda?an pozdrav,
Robin P***
Kristina,
However, I find it difficult to understand why my second withdrawal request, made the following day, was processed, but my first request from February 1st, 2025, has not been completed yet.
I have asked customer support for clarification on why this happened, but I have not received a clear answer. This inconsistency is adding to my frustration, as I’ve followed all the necessary steps and provided the required documentation.
I will continue to wait for an update, but I expect this issue to be resolved promptly.
Hvala vam na odgovoru, Robinpett. ?eleo bih da naglasim da uvek dajemo kazinu dve pune nedelje da obradi svaku uplatu . Ostavi?u ovu ?albu otvorenom i ako do kraja ovog vremenskog okvira ne do?e do razvoja, mi ?emo intervenisati. Ostanimo pozitivni i nadam se da ?u uskoro ?uti dobre vesti o va?em povla?enju. Hvala vam unapred na strpljenju i obave?tavajte me o svim daljim de?avanjima.
Thank you for your reply, Robinpett. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
Dao sam svu potrebnu dokumentaciju, proces je nepotrebno odugovla?en bez valjanog obja?njenja.
Dokumenti koje sam dostavio, uklju?uju?i moj izvod Revolut ra?una i snimke ekrana kartice, vi?e puta su odbijani. Ovi dokumenti su ispravni i zadovoljavaju BassBet-ove sopstvene smernice. Me?utim, njihova korisni?ka podr?ka nastavlja da pru?a standardne odgovore generisane ve?ta?kom inteligencijom, tvrde?i da se dokumenti pregledaju, ali bez konkretnih a?uriranja ili re?enja. Poslednji odgovor koji sam dobio bila je op?ta poruka u kojoj se navodi da je moje povla?enje u redu, ali nije preduzeta jasna akcija.
Smatram da je zabrinjavaju?e ?to su koristili verifikaciju kao izgovor za odlaganje mog povla?enja, posebno s obzirom da se pribli?ava predstoje?i vikend. ?ini se da je ka?njenje mo?da namerno kako bi se izbegla obrada isplata pre vikenda. Ovaj nedostatak transparentnosti, u kombinaciji sa automatizacijom odgovora, samo je dodao moju frustraciju.
Uprkos tome ?to mi je obe?ano a?uriranje, nisam dobio nikakvo obave?tenje o statusu verifikacije i samo sam obave?ten da ?e do dalje obrade do?i ?uskoro" nakon nekoliko dana ?ekanja. Tim za podr?ku nije pokazao jasnu spremnost da re?i problem i ose?am da se ova situacija pogre?no re?ava.
S obzirom na to da je BassBet licenciran pod An?uanskom agencijom za licenciranje igara, zabrinut sam da se ne pridr?avaju odgovaraju?ih regulatornih standarda u obradi povla?enja i blagovremenoj verifikaciji ra?una.
Cenio bih va?u pomo? u re?avanju ovog problema i obezbe?ivanju da se BassBet smatra odgovornim za njihova ka?njenja i kori??enje odgovora generisanih ve?ta?kom inteligencijom koji ne dovode do bilo kakvog smislenog re?enja.
I have provided all required documentation, the process has been unnecessarily delayed without any valid explanation.
The documents I have submitted, including my Revolut account statement and card screenshots, have been repeatedly rejected. These documents are correct and meet BassBet's own guidelines. However, their customer support continues to provide standard AI-generated responses, claiming that the documents are being reviewed, but with no concrete update or resolution. The latest response I received was a generic message stating that my withdrawal was in queue, but no clear action was taken.
I find it concerning that they have used verification as an excuse to delay my withdrawal, particularly with the upcoming weekend approaching. It appears that the delay may be intentional to avoid processing withdrawals before the weekend. This lack of transparency, combined with the automation of responses, has only added to my frustration.
Despite being promised an update, I have not received any notification of the verification status and was only informed that further processing would occur "soon" after several days of waiting. The support team has shown no clear willingness to resolve the issue, and I feel that this situation is being mishandled.
Given that BassBet is licensed under the Anjouan Gaming License Authority, I am concerned that they are not adhering to proper regulatory standards in processing withdrawals and verifying accounts in a timely manner.
I would appreciate your assistance in addressing this issue and ensuring that BassBet is held accountable for their delays and the use of AI-generated responses that do not lead to any meaningful resolution.
Hvala vam puno, Robinpett, na saradnji. Va?u ?albu ?u sada preneti koleginici Katarini ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Robinpett, for your cooperation. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear Robinpett,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Drago nam je da ?ujemo da je va? problem re?en. Ozna?i?emo ?albu kao ?re?enu" u na?em sistemu. Cenimo va?u saradnju i potvrdu. Ako ikada nai?ete na probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti, slobodno se obratite na?em Centru za re?avanje ?albi. Tu smo da pomognemo.
Kao ?to znate, mi ne napla?ujemo na?e usluge, niti primamo napojnice. Me?utim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa na?im uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/www.kpvfaw.com . Iskren pregled, zajedno sa svim predlozima za pobolj?anje, bio bi od neprocenjive vrednosti. Va?e povratne informacije mogu pomo?i drugima koji mo?da razmi?ljaju da nas kontaktiraju radi pomo?i u vezi sa problemima vezanim za onlajn kazino.
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Hvala unapred na izdvojenom vremenu.
Srda?an pozdrav,
Katarina Duboak
www.kpvfaw.com
Dear Robinpett,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
Opis problema:
