I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Norway had a pending withdrawal request of 5000 NOK made on February 1st, 2025, which remained unprocessed despite multiple inquiries to customer support. Although all necessary verification documents had been submitted, the response from the casino had been generic and unhelpful, leading to frustration. The issue was resolved after the player confirmed receipt of his winnings, prompting the Complaints Team to mark the complaint as 'resolved' in their system. The player's cooperation and confirmation were appreciated, and he was invited to provide feedback on the services offered by the Complaints Team.
Spelaren fr?n Norge hade en v?ntande beg?ran om uttag p? 5000 NOK gjord den 1 februari 2025, som f?rblev obearbetad trots flera f?rfr?gningar till kundsupport. ?ven om alla n?dv?ndiga verifieringsdokument hade skickats in, hade svaret fr?n kasinot varit generiskt och ohj?lpsamt, vilket ledde till frustration. Problemet l?stes efter att spelaren bekr?ftat mottagandet av sina vinster, vilket fick klagom?lsteamet att markera klagom?let som "l?st" i sitt system. Spelarens samarbete och bekr?ftelse uppskattades, och han bj?ds in att ge feedback p? de tj?nster som erbj?ds av klagom?lsteamet.
Jag gjorde en beg?ran om uttag p? 5000 NOK den 1 februari 2025. Trots att flera dagar har g?tt har uttaget fortfarande inte behandlats. Jag har kontaktat kundsupport flera g?nger, men jag har f?tt standardsvar och ingen specifik tidslinje f?r n?r uttaget kommer att slutf?ras. Jag har redan skickat in alla n?dv?ndiga verifieringsdokument och processen har blivit on?digt f?rsenad.
Jag ?r frustrerad och kan inte f? en l?sning, s? jag s?ker hj?lp fr?n Casino Guru f?r att p?skynda behandlingen av mitt uttag.
Description of the issue:
I made a withdrawal request for 5000 NOK on February 1st, 2025. Despite several days having passed, the withdrawal has still not been processed. I have contacted customer support multiple times, but I have received standard responses and no specific timeline for when the withdrawal will be completed. I have already submitted all necessary verification documents, and the process has been unnecessarily delayed.
I am frustrated and unable to get a resolution, so I am seeking assistance from Casino Guru to help expedite the processing of my withdrawal.
Tack s? mycket f?r att du skickade ditt klagom?l. Vi ?r ledsna att h?ra om problemet med ditt uttag och f?rst?r din oro. T?nk dock p? att det ?r ganska vanligt att uttag tar ett par dagar eller till och med veckor att behandlas helt. Det betyder att det kan ta lite tid innan dina pengar syns p? ditt konto. Denna f?rdr?jning kan orsakas av oavslutad KYC-verifiering eller en stor m?ngd uttagsf?rfr?gningar.
Det ?r d?rf?r vi r?der spelare att ha t?lamod, samarbeta fullt ut med kasinot och v?nta minst 14 dagar efter att ha beg?rt sina uttag innan de skickar in ett klagom?l.
Om ditt konto har verifierats framg?ngsrikt, din spelhistorik kontrolleras, ditt uttag godk?nt av casinot och du fortfarande inte har f?tt dina vinster inom 14 dagar sedan du beg?rde uttaget, kommer vi att ingripa och g?ra v?rt b?sta f?r att hj?lpa dig.
Tack p? f?rhand f?r ditt t?lamod och din f?rst?else.
Med v?nlig h?lsning,
Kristina
Dear Robinpett,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Jag har dock sv?rt att f?rst? varf?r min andra beg?ran om uttag, som gjordes dagen efter, behandlades, men min f?rsta beg?ran fr?n 1 februari 2025 har inte slutf?rts ?nnu.
Jag har bett kundsupport om ett f?rtydligande om varf?r detta h?nde, men jag har inte f?tt n?got tydligt svar. Denna inkonsekvens ?kar min frustration, eftersom jag har f?ljt alla n?dv?ndiga steg och tillhandah?llit den n?dv?ndiga dokumentationen.
Jag kommer att forts?tta att v?nta p? en uppdatering, men jag f?rv?ntar mig att det h?r problemet kommer att l?sas omg?ende.
Med v?nlig h?lsning,
Robin P***
Kristina,
However, I find it difficult to understand why my second withdrawal request, made the following day, was processed, but my first request from February 1st, 2025, has not been completed yet.
I have asked customer support for clarification on why this happened, but I have not received a clear answer. This inconsistency is adding to my frustration, as I’ve followed all the necessary steps and provided the required documentation.
I will continue to wait for an update, but I expect this issue to be resolved promptly.
Tack f?r ditt svar, Robinpett. Jag vill betona att vi alltid ger casinot tv? hela veckor p? sig att behandla varje betalning . Jag kommer att h?lla detta klagom?l ?ppet och om det inte sker n?gon utveckling vid slutet av denna tidsram kommer vi att ingripa. L?t oss vara positiva och jag hoppas att f? h?ra goda nyheter om ditt uttag snart. Tack p? f?rhand f?r ditt t?lamod och sn?lla, h?ll mig informerad om ytterligare utveckling.
Thank you for your reply, Robinpett. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
Jag har tillhandah?llit all n?dv?ndig dokumentation, processen har f?rsenats i on?dan utan n?gon giltig f?rklaring.
De dokument jag har skickat in, inklusive mitt Revolut-kontoutdrag och kortsk?rmdumpar, har upprepade g?nger avvisats. Dessa dokument ?r korrekta och uppfyller BassBets egna riktlinjer. D?remot forts?tter deras kundsupport att ge vanliga AI-genererade svar och h?vdar att dokumenten granskas, men utan n?gon konkret uppdatering eller l?sning. Det senaste svaret jag fick var ett allm?nt meddelande om att mitt uttag stod i k?, men ingen tydlig ?tg?rd vidtogs.
Jag tycker att det ?r oroande att de har anv?nt verifiering som en urs?kt f?r att skjuta upp mitt uttag, s?rskilt n?r den kommande helgen n?rmar sig. Det verkar som att f?rseningen kan vara avsiktlig f?r att undvika att behandla uttag f?re helgen. Denna brist p? transparens, i kombination med automatisering av svar, har bara ?kat min frustration.
Trots att jag blivit utlovad en uppdatering har jag inte f?tt n?got meddelande om verifieringsstatus och fick f?rst besked om att ytterligare bearbetning skulle ske "snart" efter flera dagars v?ntan. Supportteamet har inte visat n?gon tydlig vilja att l?sa problemet, och jag k?nner att den h?r situationen hanteras fel.
Med tanke p? att BassBet ?r licensierad under Anjouan Gaming License Authority, ?r jag oroad ?ver att de inte f?ljer korrekta regulatoriska standarder f?r att behandla uttag och verifiera konton i tid.
Jag skulle uppskatta din hj?lp med att l?sa detta problem och se till att BassBet h?lls ansvarig f?r deras f?rseningar och anv?ndningen av AI-genererade svar som inte leder till n?gon meningsfull l?sning.
I have provided all required documentation, the process has been unnecessarily delayed without any valid explanation.
The documents I have submitted, including my Revolut account statement and card screenshots, have been repeatedly rejected. These documents are correct and meet BassBet's own guidelines. However, their customer support continues to provide standard AI-generated responses, claiming that the documents are being reviewed, but with no concrete update or resolution. The latest response I received was a generic message stating that my withdrawal was in queue, but no clear action was taken.
I find it concerning that they have used verification as an excuse to delay my withdrawal, particularly with the upcoming weekend approaching. It appears that the delay may be intentional to avoid processing withdrawals before the weekend. This lack of transparency, combined with the automation of responses, has only added to my frustration.
Despite being promised an update, I have not received any notification of the verification status and was only informed that further processing would occur "soon" after several days of waiting. The support team has shown no clear willingness to resolve the issue, and I feel that this situation is being mishandled.
Given that BassBet is licensed under the Anjouan Gaming License Authority, I am concerned that they are not adhering to proper regulatory standards in processing withdrawals and verifying accounts in a timely manner.
I would appreciate your assistance in addressing this issue and ensuring that BassBet is held accountable for their delays and the use of AI-generated responses that do not lead to any meaningful resolution.
Tack s? mycket, Robinpett, f?r ditt samarbete. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Katarina ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Robinpett, for your cooperation. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear Robinpett,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Vi ?r glada att h?ra att ditt problem har l?sts. Vi kommer att markera klagom?let som "l?st" i v?rt system. Vi uppskattar ditt samarbete och bekr?ftelse. Om du n?gonsin st?ter p? n?gra problem med detta eller n?got annat kasino i framtiden, var god kontakta v?rt Center f?r l?sning av klagom?l. Vi ?r h?r f?r att hj?lpa till.
Som ni vet tar vi inte betalt f?r v?ra tj?nster, och vi accepterar inte heller n?gra dricks. Vi skulle dock uppskatta det mycket om du kunde ta en stund att dela din upplevelse med v?ra tj?nster p? Trustpilothttps://www.trustpilot.com/evaluate/www.kpvfaw.com . En ?rlig recension, tillsammans med eventuella f?rslag p? f?rb?ttringar, skulle vara ov?rderlig. Din feedback kan hj?lpa andra som kanske funderar p? att kontakta oss f?r hj?lp med onlinekasinorelaterade problem.
Tack p? f?rhand f?r din tid.
Med v?nlig h?lsning,
Katarina Duboak
www.kpvfaw.com
Dear Robinpett,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
Beskrivning av problemet:
