Dragi Killerkingrk,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li ste ranije izvr?ili uspe?na povla?enja?
Da li ste dobili bilo kakvu potvrdu od kazina da ste pro?li KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Da li ste igrali kazino igre ili se kladili na sport?
Da li biste mogli da podelite svoju komunikaciju sa kazinom u vezi sa povla?enjem? ?alji e-po?tu ili transkripte ?askanja na moju e-po?tu na [email protected] , ili postavite snimke ekrana ovde.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Dominika
Dear Killerkingrk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you received any confirmation from the casino that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Did you play casino games or bet on sports?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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