Zdravo, 20. marta, BC.Game je ograni?io pristup mom nalogu i zamolio me da popunim upitnik u kojem sam naveo svoju imejl adresu, ID naloga, poslednju kori??enu IP adresu, snimak ekrana depozita.
Dana 21. marta, poslao sam odgovor na , gde sam naveo sve potrebne podatke.
22. marta sam dobio odgovor da je nalog i dalje zaklju?an zbog bezbednosne provere.
Dana 10. aprila sam pojasnio putem imejla na adresu Koliko jo? treba da ?ekam. Nije bilo odgovora na ovaj imejl niti na bilo koje druge na ovoj adresi.
?etrnaestog aprila sam pisao/pisala
14. aprila sam dobio odgovor u kojem su me ponovo zamolili da popunim upitnik, ovog puta sa vi?e pitanja
Istog dana sam odgovorio na sva pitanja i poslao imejl
15. aprila sam dobio odgovor da je moj ra?un zatvoren (na ra?unu je vi?e od 20.000 dolara)
15. aprila sam razjasnio ?ta sam prekr?io i kako mogu da podignem preostali iznos. Nisam dobio odgovor.
19. aprila sam ponovo postavio ova pitanja
20. aprila sam dobio isti automatski imejl kao i 15. aprila.
Napravio/la sam tiket na Discord kanalu, ali je obrisan.
Postavio sam pitanje na Discord kanalu razja?njavaju?i situaciju, ali je poruka obrisana.
Igrao sam poker sa naloga i tamo osvojio oko 10.000 dolara, tako?e sam se kladio na MMA (ne vi?e od 20 opklada) i malo igrao u kazinu. Pre toga sam napravio par isplata i depozita, nije bilo problema.
Nisam prekr?io nikakva pravila. Spreman sam za video verifikaciju u bilo kom trenutku.
Prila?em snimke ekrana imejlova (osim mojih popunjenih obrazaca, jer sadr?e li?ne podatke)
?elim da razjasnim da sam, po mi?ljenju BC.Game-a, prekr?io pravila, za?to ne dobijam odgovor i kako mogu da povu?em svoj novac?
Hello, on March 20, BC.Game restricted access to my account and asked me to fill out a questionnaire in which I indicated my email, account ID, last used IP address, a screenshot of the deposit.
On March 21, I sent a response to [email protected], where I indicated all the required data.
On March 22, I received a response that the account was still locked for security verification.
On April 10, I clarified by email at [email protected] how much longer I should wait. There was no response to this email or any further ones at this address.
On April 14, I wrote to [email protected]
On April 14, I received a response where I was again asked to fill out a questionnaire, this time with more questions
On the same day, I answered all the questions and sent an email
On April 15, I received a response that my account was closed (there is more than $20,000 on the account)
On April 15, I clarified what I violated and how I can withdraw the balance. I didn't get an answer.
April 19th I asked these questions again
April 20th I received the same automatic email as April 15th.
I created a ticket in the discord channel, but it was deleted.
I asked a question in the discord channel clarifying the situation, but the message was deleted.
I played poker from the account and won about $10,000 there, I also bet on MMA (no more than 20 bets) and played a little in the casino. Before that I made a couple of cashouts and deposits, there were no problems.
I didn't violate any rules. I am ready for video verification at any time.
I am attaching screenshots of emails (except for my completed forms, because they contain personal data)
I want to clarify that in the opinion of BC.Game I violated, why am I not receiving an answer, and how can I withdraw my balance?
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