Hej, den 20 mars begr?nsade BC.Game ?tkomsten till mitt konto och bad mig fylla i ett fr?geformul?r d?r jag angav min e-postadress, konto-ID, senast anv?nda IP-adress och en sk?rmdump av ins?ttningen.
Den 21 mars skickade jag ett svar till , d?r jag angav alla n?dv?ndiga uppgifter.
Den 22 mars fick jag svar om att kontot fortfarande var l?st f?r s?kerhetsverifiering.
Den 10 april f?rtydligade jag detta via e-post p? Hur l?nge ska jag v?nta? Det kom inget svar p? det h?r e-postmeddelandet eller n?gra andra p? den h?r adressen.
Den 14 april skrev jag till
Den 14 april fick jag ett svar d?r jag ?terigen ombads att fylla i ett fr?geformul?r, den h?r g?ngen med fler fr?gor.
Samma dag svarade jag p? alla fr?gor och skickade ett mejl
Den 15 april fick jag svar om att mitt konto var st?ngt (det finns mer ?n 20 000 dollar p? kontot)
Den 15 april f?rklarade jag vad jag hade brutit mot och hur jag kunde ta ut saldot. Jag fick inget svar.
Den 19 april st?llde jag dessa fr?gor igen
Den 20 april fick jag samma automatiska mejl som den 15 april.
Jag skapade ett ?rende i Discord-kanalen, men det raderades.
Jag st?llde en fr?ga i Discord-kanalen f?r att klarg?ra situationen, men meddelandet raderades.
Jag spelade poker fr?n kontot och vann ungef?r 10 000 dollar d?r, jag satsade ?ven p? MMA (h?gst 20 spel) och spelade lite p? casinot. Innan dess gjorde jag ett par uttag och ins?ttningar, det var inga problem.
Jag har inte brutit mot n?gra regler. Jag ?r redo f?r videoverifiering n?r som helst.
Jag bifogar sk?rmdumpar av e-postmeddelanden (f?rutom mina ifyllda formul?r, eftersom de inneh?ller personuppgifter)
Jag vill f?rtydliga att jag enligt BC.Game har brutit mot reglerna, varf?r f?r jag inget svar, och hur kan jag ta ut mitt saldo?
Hello, on March 20, BC.Game restricted access to my account and asked me to fill out a questionnaire in which I indicated my email, account ID, last used IP address, a screenshot of the deposit.
On March 21, I sent a response to [email protected], where I indicated all the required data.
On March 22, I received a response that the account was still locked for security verification.
On April 10, I clarified by email at [email protected] how much longer I should wait. There was no response to this email or any further ones at this address.
On April 14, I wrote to [email protected]
On April 14, I received a response where I was again asked to fill out a questionnaire, this time with more questions
On the same day, I answered all the questions and sent an email
On April 15, I received a response that my account was closed (there is more than $20,000 on the account)
On April 15, I clarified what I violated and how I can withdraw the balance. I didn't get an answer.
April 19th I asked these questions again
April 20th I received the same automatic email as April 15th.
I created a ticket in the discord channel, but it was deleted.
I asked a question in the discord channel clarifying the situation, but the message was deleted.
I played poker from the account and won about $10,000 there, I also bet on MMA (no more than 20 bets) and played a little in the casino. Before that I made a couple of cashouts and deposits, there were no problems.
I didn't violate any rules. I am ready for video verification at any time.
I am attaching screenshots of emails (except for my completed forms, because they contain personal data)
I want to clarify that in the opinion of BC.Game I violated, why am I not receiving an answer, and how can I withdraw my balance?
Automatiskt ?versatt:
