Good day,

had made a transfer to the casino 2 days ago. My bank tells me the money has been transferred and credited. The casino always puts off the wording and the manager responsible takes care of it. I hear that all the time. Nothing happens. There is still a lack of money

Guten Tag,

hatte vor 2 Tagen eine überweisung an das Casino get?tigt. Meine Bank sagt mir das Geld wurde überwiesen und gutgeschrieben. Das Casino vertr?stet immer nur mit dem Wortlaut der zust?ndige Manager kümmert sich darum. Das h?re ich andauernd. Passieren tut nichts. Geld fehlt weiterhin

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting your payment provider. Since you’ve already done that, would you be so kind and forward me your deposit history? If there is an official bank statement, please forward it as well to [email protected] (or alternatively post it here).

Thank you in advance for your reply.

Best regards,

Kristina

An email has been sent to you dear Kristina with the payment history and account statement

Es wurde eine E-Mail gesendet an dich liebe Kristina mit der Zahlungshistorie sowie Kontoauszug

Thank you very much Marcel for your reply and email. I saw the screenshot of your cashier history and there is one transaction - the deposit of €30. Do I understand correctly, based on the conversation with the casino, that you made 2 deposits of €30, but only one of them has been successfully credited?

That's exactly how it is. The one credit card deposit worked. The other by bank transfer has not yet been credited. The casino doesn't care either. The support always says the same. You can see that there are 2 deposits. But don't write it well. Don't even bother. The alleged manager has not contacted me to this day. Has it been forwarded 5 times?

So ist es genau. Die eine Einzahlung per Kreditkarte hatte funktioniert. Die andere per überweisung ist bis heute nicht gutgeschrieben wurden. Das Casino interessiert es auch nicht. Der Support sagt immer das gleiche. Sie sehen das es 2 Einzahlungen gibt. Schreiben es aber nicht gut. Bemühen sich auch nicht darum. Der angebliche Manager hat sich bis heute nicht gemeldet. Wurde ja 5x weitergeleitet?

Thank you very much Marcel for confirmation. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Marcel,

I looked at your complaint and I understand the situation. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Beem Casino to participate in the resolution of this complaint.

Case can be closed! Thanks as if by magic, the money was credited beforehand! Thank you for your help

Fall kann geschlossen werden! Danke wie aus Zauberhand wurde das Geld vorher gutgeschrieben! Danke für Eure Hilfe

Dear Marcel,

I’m glad to hear that! Thank you for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, www.kpvfaw.com