Hi, i play on this casino for a while, and never been able to hit a big win for cashout. Since, 3 week, i won 600$ that i been able to cashout. My account is verifed and i been able to cashout 600$.

But last week i been lucky and win big amount of 3700$ total. I made a cashout request on the 28 april 2022. Since that, i contact live chat and email support and they keep telling me they busy and hope to get paid soon… I start to be scare to never see this money.

Dear brunoob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify whether you have already received the withdrawal of $600?

Thank you in advance for your reply.

Best regards,

Kristina

Hi, thank you for taking time to care about complaint!

I won 600$ on the 25th and been able to cashout it on the 26th. I redeposit and been able to go to 3700$ and since that, not been able to cashout

I contact the live chat this morning. I been told to cancel my cashout and there now a limit of 2000$, but it TOS there no such limit… But still made to cashout resquesr of 2000$ and 1700$.

Thank you very much for your reply, brunoob. Since you have requested new withdrawals, I would recommend that we wait for a few more days to see if this helps. We usually give casinos at least 14 days to process each payment. I will keep this complaint opened in the meantime, so please, keep us updated.

I talk with the live chat this morning. They say they will fix for this week… Hope so

brunoob, thanks for the updates. Let's give the casino 2 full weeks to process your withdrawals. If there is no development by the end of this time frame, we will intervene.

Hi Kristina, i already waited 14 days, my 1st cashout attempt was 28 april and they ask me to remake my cashout request so its not supposed to lost the queue order queue time?

I understand, but you said you requested new withdrawals on the 8th of May. Unfortunately, it can take some time to process the payment and the delay may not necessarily be the casino's mistake. Let's wait for a bit longer and if you don't receive your winnings or your withdrawal is canceled, we will contact the casino. Your patience is highly appreciated.

Still no news… I talk with live chat and they give always the same answer. Please be kind to wait

Thank you very much brunoob for your cooperation so far. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello brunoob,

I will assist you with the complaint from now on. I would like to ask Beem Casino representatives to join the discussion and to help us resolve the issue of the delayed withdrawal.

Beem Casino, could you explain what is causing the delay with Bruno's withdrawal? When can he expect the withdrawals to be processed and paid out?

Awesome news, brunoob! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.