Dear Antorisi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.pokernox.com/content/bonus-terms-and-conditions:

"All games have a maximum betting limit of 4€ (or an amount equivalent in other currencies) per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the bonus period."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you’ve accidentally increased your bet, and, as a result, you breached the maximum bet rule.

Antorisi, please could you forward your game history from the bonus play together with a link of the specific bonus that you have redeemed and played? My email address is [email protected]. Additionally, could you please advise if you have stopped playing right after the incident has occurred? Thank you in advance for your reply.

Best regards,

Petronela

PS: However, if you have contacted already Licensing Authority, please let us know, as we won’t interfere with their investigation.

I HAVE SENT A MAIL TO

[email protected]

HO MANDATO UNA MAIL A

[email protected]

Dear Antorisi,

I’m very sorry but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Please understand that all the requested information is essential if we wish to proceed with the case. 

IMPOSSIBLE TO ANSWER FROM HERE

LOOK AT MY EMAIL

NINO ***

IMPOSSIBILE RISPONDERE DA QUI

GUARDATE LA MIA MAIL

NINO ***

Dear Antorisi,

This is a last call for your game history from the bonus play together with a link of the specific bonus that you have redeemed and played. This evidence and data are essential for us to evaluate the situation competently. 

Please understand that all the requested information is essential if we wish to proceed with the case. Be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

If you don’t agree with my decision, I could suggest contacting the Cura?ao Licensing Authority here: "[email protected]". You will find the relevant link if you click on the Validator on the casino’s website.

Thank you in advance for your reply and understanding.

DEAR PETRONELA.

I HAVE SENT YOU AN EMAIL WITH THE REQUESTED DATA.

I CANNOT MORE THAN THIS.

IF YOU DON'T ENOUGH, AMEN !!

WANTS TO SAY I WILL TURN TO GOD.

HELLO, NINO ***

DEAR PETRONELA.

TI HO INVIATO UNA MAIL CON I DATI RICHIESTIMI.

PIU' DI QUESTO NON POSSO.

SE NON TI BASTANO,AMEN!!

VUOL DIRE CHE MI RIVOLGERO' A DIO.

CIAO,NINO ***

Dear Antorisi,

Thank you very much for forwarding your game history, unfortunately, I will need more detailed one, including your bets (not balance only). Additionally, could you please advise which exact bonus you have played? Thank you.

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

DEAR PETRONELA

I JUST SENT YOU EMAIL

HELLO NINO ***

DEAR PETRONELA

TI HO APPENA INVIATO EMAIL

CIAO NINO ***

Thank you very much Antorisi for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

THANKS PETRONELA

TELL ME AT LEAST IF THERE IS SOME HOPE

HELLO

NINO PARISI

GRAZIE PETRONELA

DIMMI ALMENO SE C'E' QUALCHE SPERANZA

CIAO

NINO PARISI

SAY SOMETHING PLEASE

DO NOT STAY WITH YOUR MOUTH CLOSED WAITING FOR THE TIME YOU VISIT TO EXPIRES

DITE QUALCOSA PER FAVORE

NON RESTATE CON LA BOCCA CHIUSA ASPETTANDO CHE SCADA IL TEMPO CHE VISIETE DATI

Dear Antorisi,

I am not sure that I can somehow help in this situation but anyway I will try to contact the casino. I would like to invite Pokernox Casino into conversation. Can you please give us some explanation of whole situation? Thank you in advance for the reply.

We would like to ask the Pokernox Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Dear Juli and dear mr. Antorisi.

Winnings from bonus were forfeited due to breach of our bonus terms and deposit returned.

*All games have a maximum betting limit of 4€ (or an amount equivalent in other currencies) per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the bonus period.

Mr. Antorisi has placed a bet of 10€, when playing with bonus which was presented to him over the email many times, together with betting history. All the documentation about this matter has also been provided to a member of Casino Guru team, Peter M.

Best regards

Pokernox team

THE ANSWER OF THESE THIEVES WAS ALREADY

SCONTATA.ANTORISI KNOWS AND KNEW VERY WELL THAT

WITH THE BONUS THE MAXBET IS 4.

HAS ONLY PRESSED THE MAXBET BUTTON

BECAUSE VERY CLOSE TO THE SPIN,

FOR HUMAN ERROR DUE TO FATIGUE

AFTER HOURS AND HOURS OF GAME !!

BUT THEY DON'T CARE ABOUT THIS BECAUSE THEY ARE INHUMAN THIEVES

LA RISPOSTA DI QUESTI LADRI ERA GIA'

SCONTATA.ANTORISI SA E SAPEVA BENISSIMO CHE

COL BONUS IL MAXBET E' 4.

HA SOLO PREMUTO IL TASTO MAXBET

PERCHE' VICINISSIMO ALLO SPIN,

PER ERRORE UMANO DOVUTO ALLA STANCHEZZA

DOPO ORE ED ORE DI GIOCO!!

MA DI QUESTO A LORO NON FREGA NULLA PERCHE' SONO LADRI DISUMANI

USELESS TO INTERVIEW WITH THESE THIEVES

THAT, ONLY FOR THE TID OF MONEY I HAVE

DEPOSITED IN THEIR CASINO THEY SHOULD HAVE

UNDERSTAND THE REASONS FOR THE ERROR AND DO NOT CANCEL YOUR WINNINGS

AS WELL AS OTHER MORE HUMAN AND HONEST CASINOS HAVE DONE IN CASES SIMILAR TO THE

SIGNED !!

INUTILE COLLOQUIARE CON QUESTI LADRI

CHE,SOLO PER LA MAREA DI SOLDI CHE HO

DEPOSITATO NEL LORO CASINO AVREBBERO DOVUTO

COMPRENDERE LE RAGIONI DELL'ERRORE E NON CANCELLARE LE VINCITE

COSI' COME ALTRI CASINO' PIU' UMANI ED ONESTI HAN FATTO IN CASI SIMILI COL

SOTTOSCRITTO!!

AS I ALREADY TOLD YOU I WRITTEN

TO THEIR MOTHER HOUSE MIRAGE CORPORATION NV IN CURACAO

WITH COPY TO THE BODY OF THE GOVERNMENT OF CURACAO

THE ANTLLEPHONE THAT OVERINS THE ISSUE OF GAME LICENSES

WITH COPY FOR YOU CASINO GURU COMPLAINTS, PETRONELA AND THE SAME THIEVES OF POKERNOX !!

BUT EVEN THIS WILL DEFINITELY NOT USE ANYTHING !!

I AM ONLY WAITING FOR YOU TO TELL ME THAT YOU CANNOT DO ANYTHING AGAINST THESE THIEVES

WHO WILL REMAIN IMPUNISHED AND WILL ENJOY MY 3,500 EUROS TOGETHER WITH THOSE STOLEN FROM MANY

OTHER BUGS WHO ENTRUST HIM THEIR MONEY LIKE ME !!

COME GIA' DETTOVI HO SCRITTO

ALLA LORO CASA MADRE MIRAGE CORPORATION N.V. DI CURACAO

CON COPIA ALL'ORGANISMO DEL GOVERNO DI CURACAO

LA ANTLLEPHONE CHE SOVRAINTENDE AL RILASCIO DELLE LICENZE DI GIOCO

CON COPIA PER VOI CASINO GURU COMPLAINTS,PETRONELA E GLI STESSI LADRI DI POKERNOX !!

MA ANCHE QUESTO NON SERVIRA' SICURAMENTE A NULLA !!

ASPETTO SOLO CHE MI DICIATE CHE NON POTETE FAR NULLA CONTRO QUESTI LADRI

CHE RESTERANNO IMPUNITI E SI GODRANNO I MIEI 3.500 EURO ASSIEME A QUELLI RUBATI A TANTI

ALTRI COGLIONI CHE GLI AFFIDANO I LORO SOLDI COME ME!!

AND THEN I DON'T UNDERSTAND WHY FOR

ANSWER MY COMPLAINT

USE ANOTHER CASINO '

WOLFYCASINO WHO, AMONG OTHERS,

IT IS NOT AUTHORIZED TO OPERATE IN ITALY !!

E POI NON CAPISCO PERCHE' PER

RISPONDERE AL MIO RECLAMO

SI SERVANO DI UN ALTRO CASINO'

WOLFYCASINO CHE,FRA L'ALTRO,

NON E' AUTORIZZATO AD OPERARE IN ITALIA!!

Hello Antorisi and Pokernox Casino.

After an examination of the proofs from the Pokernox Casino, we decided in favour of the casino. The proofs provided by the casino are clear, and the casino has the right to block the player's winnings. 

Antorisi, if you disagree with our opinion, you can always file a formal complaint to the casino regulator. (Cura?ao) 

I 'am closing the complaint now as "rejected".