This is a scam! I'm extremely displeased with the service provided by this Casino. I managed to accumulate 235 reais and decided to withdraw it. However, it's been pending approval for 10 days now. My account has been verified, but they still haven't approved the withdrawal. This is a massive letdown. When I tried reaching out via the site's chat, I was told there's nothing to do but wait, citing that they don't have the decision-making power as it's a different department. That's a bogus support scheme. They then asked me to send an email to [email protected], but no one responds. We're being blatantly ignored. I've lost hope that I'll ever receive my money. Depressing.

é fraude! Estou extremamente insatisfeita com o servi?o oferecido por esse Cassino. Consegui atingir 235 reais e decidi sacar, e, ent?o, fazem 10 dias que está pendente de aprova??o. Minha conta foi verificada e mesmo assim n?o aprovam o saque, super decep??o. Quando tento entrar em contato pelo chat do site, me dizem que n?o há o que fazer a n?o ser esperar, já que eles n?o têm poder de decis?o por ser um outro departamento. Um suporte fajuto. Aí eles pedem para enviar e-mail para [email protected] porém ninguém responde. Somos ignorados na cara dura. Já estou sem esperan?a que vou receber meu dinheiro. Triste.

Dear crxxtch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear crxxtch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So far I haven't received any response. They just tell me to wait and I'm waiting.

I would like an intervention. Or even the casino's response as to why they didn't approve it.

Thank you for your attention and willingness.

Até agora n?o recebi nenhuma resposta. Só me dizem para esperar e estou esperando.

Gostaria de uma interven??o. Ou até mesmo resposta do casino de por quê eles n?o aprovaram.

Agrade?o a aten??o e disposi??o de vocês.

They approved the deposit today. They apologized for the delay.

Thank you for your support.

Eles aprovaram o depósito hoje. Pediram desculpas pelo delay.

Obrigada pelo suporte de vocês.

Dear crxxtch,

I'm glad to hear your withdrawal was approved. Please let us know when it reaches your bank account/ e-wallet, so we may mark the complaint as resolved.

I'll await your response.

You already signed in to your account at the same time they sent me the approval email.

Thank you very much!

Já entrou na conta no mesmo momento que me enviaram o e-mail de aprova??o.

Muito obrigada!

Dear crxxtch,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com