Draga www.kpvfaw.com zajednica i Dhapu Devi,
U Bet24-7.online, nastojimo da ponudimo fer i transparentno iskustvo igranja svim na?im igra?ima, odr?avaju?i okru?enje poverenja, po?tenja i u?ivanja. Te?ka srca obra?amo se na ovu pritu?bu jednog od na?ih cenjenih igra?a, Dhapu Devija, i ?eleli bismo da razjasnimo situaciju kako bismo pru?ili transparentnost na?oj ?iroj bazi igra?a i zainteresovanim stranama.
Po?tovanje odredbi i uslova: Na?i uslovi i odredbe su uspostavljeni da obezbede jednake uslove za sve igra?e. Kao ?to je jasno navedeno, postoji ograni?enje kla?enja od 20 evra (ili ekvivalent u valuti) po okretu. Pozivamo sve igra?e da budu svjesni ovih smjernica, jer su one na snazi kako bi se odr?alo fer iskustvo igranja za sve.
Kr?enje i gest dobre volje: Dhapu Devi je stavio opkladu od 10.640 INR na Auto Roulette, prema?uju?i navedeno ograni?enje kla?enja. Iako smo morali da izgubimo dobitke dobijene od ove opklade u skladu sa na?im pravilima, tako?e smo prepoznali potencijalni previd. Kao gest dobre volje , odlu?ili smo da vratimo poslednji depozit u celosti, koji je iznosio 3.842,49 INR.
Otvorena komunikacija: Posve?eni smo otvorenoj komunikaciji sa na?im igra?ima. Kao takvi, odmah smo obavestili Dhapu Devi o kr?enju i tako?e podelili na?u odluku u vezi sa vra?anjem njenog depozita. Uvek smo dostupni za dijalog i nudimo podr?ku svim na?im igra?ima.
Na? zahtev: Razumemo frustraciju zbog gubitka dobitaka. Me?utim, pridr?avanje na?ih Odredbi i uslova je klju?no za osiguravanje pravi?nosti za sve. Ljubazno molimo na?u zajednicu igra?a da prizna da su ove smernice postavljene za dobrobit svih. Omalova?avanje platforme zasnovano na po?tovanju ovih pravila nije u duhu fer pleja.
U zaklju?ku, iako ?alimo zbog bilo kakve nevolje koja je prouzrokovana Dapu Deviju, to je za nas klju?no kao platforma da osiguramo da se na?e politike i procedure dosledno po?tuju. Cenimo na?u zajednicu igra?a i uvek nastojimo da delujemo u najboljem interesu pravi?nosti i transparentnosti. Va?e razumevanje i stalno poverenje nam zna?e sve.
Topli pozdrav,
Bet24-7.online finansijski tim
Dear www.kpvfaw.com Community and Dhapu Devi,
At Bet24-7.online, we strive to offer a fair and transparent gaming experience to all our players, maintaining an environment of trust, fairness, and enjoyment. It is with a heavy heart that we address this complaint from one of our valued players, Dhapu Devi, and we would like to clarify the situation to provide transparency to our broader player base and stakeholders.
Respect for Terms & Conditions: Our Terms and Conditions are established to ensure a level playing field for all players. As clearly outlined, there is a wagering limit of 20 euros (or the currency equivalent) per spin. We urge all players to be aware of these guidelines, as they are in place to maintain a fair gaming experience for everyone.
Violation & Goodwill Gesture: Dhapu Devi placed a bet of INR 10,640 on Auto Roulette, exceeding the stated wagering limit. While we had to forfeit the winnings generated from this bet in line with our policies, we also recognized the potential oversight. As a gesture of goodwill, we chose to return the last deposit in full, which was INR 3,842.49.
Open Communication: We are committed to open communication with our players. As such, we informed Dhapu Devi promptly about the violation and also shared our decision regarding the return of her deposit. We are always available for dialogue and offer support to all our players.
Our Request: We understand the frustration of seeing winnings forfeited. However, the adherence to our Terms & Conditions is critical in ensuring fairness for all. We kindly request our player community to recognize that these guidelines are set for everyone's benefit. Disparaging the platform based on adherence to these rules is not in the spirit of fair play.
In conclusion, while we regret any distress caused to Dhapu Devi, it's crucial for us as a platform to ensure that our policies and procedures are upheld consistently. We value our player community and always strive to act in the best interests of fairness and transparency. Your understanding and continued trust mean everything to us.
Warm regards,
Bet24-7.online Finance Team
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