B?sta www.kpvfaw.com Community och Dhapu Devi,
P? Bet24-7.online str?var vi efter att erbjuda en r?ttvis och transparent spelupplevelse till alla v?ra spelare, och uppr?tth?lla en milj? av tillit, r?ttvisa och njutning. Det ?r med tungt hj?rta som vi tar upp detta klagom?l fr?n en av v?ra uppskattade spelare, Dhapu Devi, och vi skulle vilja klarg?ra situationen f?r att ge insyn till v?r bredare spelarbas och v?ra intressenter.
Respekt f?r regler och villkor: V?ra regler och villkor ?r uppr?ttade f?r att s?kerst?lla lika villkor f?r alla spelare. Som tydligt beskrivits finns det en oms?ttningsgr?ns p? 20 euro (eller motsvarande valuta) per snurr. Vi uppmanar alla spelare att vara medvetna om dessa riktlinjer, eftersom de ?r p? plats f?r att uppr?tth?lla en r?ttvis spelupplevelse f?r alla.
?vertr?delse och goodwillgest: Dhapu Devi placerade en insats p? 10 640 INR p? Auto Roulette, vilket ?versteg den angivna oms?ttningsgr?nsen. ?ven om vi var tvungna att f?rlora vinsterna fr?n detta spel i linje med v?ra policyer, ins?g vi ocks? den potentiella f?rbisen. Som en gest av goodwill valde vi att returnera den sista ins?ttningen i sin helhet, som var INR 3 842,49.
?ppen kommunikation: Vi ?r engagerade i ?ppen kommunikation med v?ra spelare. Som s?dan informerade vi Dhapu Devi omedelbart om ?vertr?delsen och delade ocks? v?rt beslut om ?terl?mnande av hennes ins?ttning. Vi ?r alltid tillg?ngliga f?r dialog och erbjuder support till alla v?ra spelare.
V?r beg?ran: Vi f?rst?r frustrationen av att se vinster f?rverkas. Efterlevnaden av v?ra anv?ndarvillkor ?r dock avg?rande f?r att s?kerst?lla r?ttvisa f?r alla. Vi ber v?r spelargemenskap att inse att dessa riktlinjer ?r satta till allas b?sta. Att nedv?rdera plattformen baserat p? efterlevnad av dessa regler ?r inte i r?ttvist spelanda.
Sammanfattningsvis, ?ven om vi beklagar alla n?d som orsakats f?r Dhapu Devi, ?r det avg?rande f?r oss som plattform att s?kerst?lla att v?ra policyer och procedurer uppr?tth?lls konsekvent. Vi v?rdes?tter v?r spelargemenskap och str?var alltid efter att agera f?r r?ttvisa och transparens. Din f?rst?else och fortsatta f?rtroende betyder allt f?r oss.
Varma h?lsningar,
Bet24-7.online finansteam
Dear www.kpvfaw.com Community and Dhapu Devi,
At Bet24-7.online, we strive to offer a fair and transparent gaming experience to all our players, maintaining an environment of trust, fairness, and enjoyment. It is with a heavy heart that we address this complaint from one of our valued players, Dhapu Devi, and we would like to clarify the situation to provide transparency to our broader player base and stakeholders.
Respect for Terms & Conditions: Our Terms and Conditions are established to ensure a level playing field for all players. As clearly outlined, there is a wagering limit of 20 euros (or the currency equivalent) per spin. We urge all players to be aware of these guidelines, as they are in place to maintain a fair gaming experience for everyone.
Violation & Goodwill Gesture: Dhapu Devi placed a bet of INR 10,640 on Auto Roulette, exceeding the stated wagering limit. While we had to forfeit the winnings generated from this bet in line with our policies, we also recognized the potential oversight. As a gesture of goodwill, we chose to return the last deposit in full, which was INR 3,842.49.
Open Communication: We are committed to open communication with our players. As such, we informed Dhapu Devi promptly about the violation and also shared our decision regarding the return of her deposit. We are always available for dialogue and offer support to all our players.
Our Request: We understand the frustration of seeing winnings forfeited. However, the adherence to our Terms & Conditions is critical in ensuring fairness for all. We kindly request our player community to recognize that these guidelines are set for everyone's benefit. Disparaging the platform based on adherence to these rules is not in the spirit of fair play.
In conclusion, while we regret any distress caused to Dhapu Devi, it's crucial for us as a platform to ensure that our policies and procedures are upheld consistently. We value our player community and always strive to act in the best interests of fairness and transparency. Your understanding and continued trust mean everything to us.
Warm regards,
Bet24-7.online Finance Team
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