Hello MiguelC,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet7 Casino. Allow me to ask you a few more question before we would move forward.

Was it your first ever request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current balance?

Note, that we always recommend to wait at least 14 days after finishing the verification for the money to arrive on your account.

Please also forward any relevant screenshot or communication between you and the casino to [email protected].

Regards,

Nick

No, I've done surveys before. yes my account is verified.

no, the gains were obtained with the

my deposit balance.

they say in the chat that they will pay as soon as possible but I've been at this for weeks

Could you please advise since when is your withdrawal request pending?

Since 17 january

Dear MiguelC,

Since the recommended time frame is 14 days, I would only recommend to wait if the money arrives. If the casino does not respond, it doesn't mean they are not working on the withdrawal. Definitely let us know if the money would not arrive until next week, we will intervene then.

14 days have passed. and only paid 500 euros. I'm still waiting for the remaining balance

15 days and still wait. Can you help

me?

I still wait!!!

Hello MiguelC,

We usually refer to working days but If you insist, I will forward your complaint to my colleague Adam who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Yes. Please call your collegue please

Hello MiguelC,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Bet7 Casino to join the conversation and to please provide an update on the status of the player's withdrawal.

I still wait…

So Bet7 doesnt respond??

Hello MiguelC,

There has so far been no response from the casino, when the timer expires I will attempt to contact them once more.

I still wait. Bet7 doesnt respond

the deadline has already passed. And still wait for bet7

We would like to ask Bet7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

this bet7 doesn't even respond. very weak bookmaker

Casino Guru, can you help me? Please

Casino Guru, podem ajudar-me? Por favor

Hello MiguelC,

I have managed to get in contact with the casino via skype and I am now awaiting a further reply. I will extend the timer and update you as soon as I have more information.

I opened the case 3 weeks ago. They keep extending the timer and bet7 never responds.

Já abri o caso á 3 semanas. Est?o sempre a estender o cronometro e a bet7 nunca responde.

Hello MiguelC,

I understand your frustration but without cooperation from the casino, there is not much we can achieve.

It is our standard procedure to allow the casino up to 2 weeks to reply, but as I have just now made contact via skype the timer was again extended. A representative of the casino is looking into the situation and we await a further response. If there is again no response from them, the complaint will be closed as 'unresolved' and have a negative effect on the casino's rating.

Dear MiguelC,

I had a response from the casino stating that you have now received your payment in full, could you confirm if that is correct?

Yes. I received

Dear MiguelC,

That's good news, I am glad to hear that the matter has been resolved.

Thank you Bet7 Casino for your cooperation.

I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.