I joined Betbolt about a month ago after seeing their high score here on Casino Guru.

I deposited 30mbtc and played with it for some weeks. Then my balance got to 47mbtc (meaning 17mbtc profit) and decided to request a withdrawal. But I got a message "withdrawal blocked". So I went into livechat to ask what was the problem, but they simply don't reply in there. I have not had a single response in a full week. I also asked their Bitcointalk representative to help me and he said he would ask for an update but this is also now 5 days ago and still nothing is happening. Also no emails received.

This is the most unresponsive casino I have ever experienced. I feel like they are taking my money hostage.

If they need me to do KYC, that is fine, I will happily do it. All they need to do is tell me and give me an URL. But I just want my withdrawals enabled, because this is very bad service.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetBolt Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise when exactly your withdrawals were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

• first time I noticed the block was on Monday 19th May. But probably the block was there already longer, it's just that I didn't notice yet because I had not attempted a withdrawal before. I could not have known something was wrong anyway because I could still access my account and gamble.
• I played all those 3 items you mentioned
• I did not get any bonus at all

Screenshots can be seen below. These are from my attempts to get their attention in Bitcointalk forum.

The livechat session screenshots I left out because I litterally only said "hello, why is my withdrawal blocked? and then a few more times "hello?" etc. With absolutely zero reply so no point to post a screenshot of that I would think.

Thank you very much, Lessy888, for providing the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

Why is it taking so long?

2 weeks ago I submitted my complaint, then 1 week ago you posted that you were transferring the complaint to a colleague. Then a timer of 1 week started counting down (which ended today) so I finally expected to hear something but now a new timer of another full week has been started?

I appreciate your work a lot and thank you for taking on my complaint but it can be a bit frustrating to wait so long and to see a timer being reset when you expected an update.

Hello, Lessy888,

I am sorry to hear about your unpleasant experience and apologize for the delay. There was a mistake regarding the timer; it was not supposed to reset upon forwarding to me. I will contact the casino and try my best to resolve the issue as soon as possible.

Dear Casino Representative,

Could you please explain the player's situation in more detail? Why have the user's withdrawals been blocked?

What needs to be done on the user's side to withdraw his winnings/balance?

If needed, feel free to send the necessary details and/or supporting evidence to my email address ([email protected]).

Thank you.

Hello, from what we can see the player has withdrawn the balance. It was initially blocked due to the player engaging in arbitrage betting as identified by our provider.

Casino action only made up a small proportion of this player's wagering volumes.

Yes, received the funds today. However, communication could have been better, I did not hear a single thing from the team for the full 30 days. You can close this complaint as resolved.

What great news, guys!

Thank you, Lessy888, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

I sincerely believe the communication with the casino will be better in the future. However, as you might know, casinos' customer support departments are not always perfect. Fortunately, the casino representative reacted relatively quickly here, and the issue was addressed without dragging it out.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Thank you very much, BetBolt Casino Team, for your help and cooperation!

Best regards,

Branislav, www.kpvfaw.com