Zdravo, nalog ovog igra?a je ozna?en zbog sli?nosti sa poznatim zloupotrebljiva?em bonusa. Po?to tro?kovi detaljne istrage ?esto prema?uju vrednost istrage, dva puta je 14. maja zamoljen da povu?e svoj novac.
Umesto da povu?e sredstva, on se sva?ao, ?to nam je dalo vremena da prona?emo dodatne veze sa drugim igra?em. U to vreme, nalog je suspendovan, a igra?u je re?eno da je istraga u toku.
Iako mo?emo da potvrdimo da su igra?i povezani, uvek poku?avamo da sprovedemo temeljnu proveru kako bismo utvrdili nameru. Ako je novi nalog jednostavno preporu?en sa originalnog naloga, ne?emo zadr?ati depozit. Ako su sara?ivali kako bi zloupotrebili bonuse, mogli bismo.
Igra? je obave?ten da ova istraga mo?e trajati do 60 dana (jer imamo dodatne bezbednosne prioritete i teku?e istrage). Dali smo mu vi?e prilika da ubrza proces, tako ?to nam je rekao svoj odnos sa drugim igra?em, ali je umesto toga lagao o tome ko ga je preporu?io. Istraga je i dalje u toku. On je svestan toga. Ukoliko se bilo kakva sredstva zadr?e, sigurno ?emo dostaviti dokaze CasinoGuru-u. Ako nismo 100% sigurni u zloupotrebu, sigurno ?emo vratiti depozit.
Hello, this player's account was flagged due to similarities to a known bonus abuser. As the cost of a detailed investigation often exceeds the value of the investigation, he was asked twice on 14 May to withdraw his balance.
Instead of withdrawing the funds, he was argumentative, which allowed us time to find additional links to the other player. At that time, the account was suspended and the player was told that an investigation is underway.
While we can confirm that the players are related, we always attempt to conduct a thorough review to determine the intent. If the new account was simply referred by the original account, we will not withhold a deposit. If they were working together to abuse bonuses, we might.
The player was informed this investigation can take up to 60 days (as we have additional security priorities and ongoing investigations). We have given him multiple opportunities to speed up the process, by telling us his relation to the other player, but instead he lied about who referred him. The investigation remains underway. He is aware of this. If any funds are withheld, we will certainly provide the evidence to CasinoGuru. If we are not 100% sure of abuse, we will certainly return the deposit.
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