Hej, den h?r spelarens konto flaggades p? grund av likheter med en k?nd bonusmissbrukare. Eftersom kostnaden f?r en detaljerad utredning ofta ?verstiger v?rdet av utredningen, ombads han tv? g?nger den 14 maj att ta ut sitt saldo.
Ist?llet f?r att ta ut pengarna var han argumenterande, vilket gav oss tid att hitta ytterligare kopplingar till den andra spelaren. Vid den tidpunkten st?ngdes kontot av och spelaren fick veta att en utredning p?g?r.
?ven om vi kan bekr?fta att spelarna ?r sl?kt, f?rs?ker vi alltid g?ra en grundlig granskning f?r att fastst?lla avsikten. Om det nya kontot helt enkelt h?nvisades av det ursprungliga kontot kommer vi inte att h?lla tillbaka en ins?ttning. Om de samarbetade f?r att missbruka bonusar kan vi g?ra det.
Spelaren informerades om att denna utredning kan ta upp till 60 dagar (eftersom vi har ytterligare s?kerhetsprioriteringar och p?g?ende utredningar). Vi har gett honom flera m?jligheter att p?skynda processen genom att ber?tta om sin relation till den andra spelaren, men ist?llet lj?g han om vem som h?nvisade honom. Utredningen p?g?r fortfarande. Han ?r medveten om detta. Om n?gra medel undanh?lls kommer vi definitivt att l?mna bevisen till CasinoGuru. Om vi ??inte ?r 100 % s?kra p? missbruk kommer vi definitivt att ?terbetala ins?ttningen.
Hello, this player's account was flagged due to similarities to a known bonus abuser. As the cost of a detailed investigation often exceeds the value of the investigation, he was asked twice on 14 May to withdraw his balance.
Instead of withdrawing the funds, he was argumentative, which allowed us time to find additional links to the other player. At that time, the account was suspended and the player was told that an investigation is underway.
While we can confirm that the players are related, we always attempt to conduct a thorough review to determine the intent. If the new account was simply referred by the original account, we will not withhold a deposit. If they were working together to abuse bonuses, we might.
The player was informed this investigation can take up to 60 days (as we have additional security priorities and ongoing investigations). We have given him multiple opportunities to speed up the process, by telling us his relation to the other player, but instead he lied about who referred him. The investigation remains underway. He is aware of this. If any funds are withheld, we will certainly provide the evidence to CasinoGuru. If we are not 100% sure of abuse, we will certainly return the deposit.
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