Dear www.kpvfaw.com Team,

Nice to meet you.

Please note that I am using translation assistance to write this message in English, so I appreciate your understanding.

I created my BetFury account for the first time on May 10th. I am the only person who plays online casino games at my residence, and I have never collaborated or conspired with anyone while playing.

After making several deposits, I eventually won, and my current account balance is approximately $350. I submitted a withdrawal request for around $200, but it was rejected with the explanation that it was "blocked according to BetFury’s Terms & Conditions." I also received the following email:

—

Hello,

Your account has been blocked due to multi-accounting abuse. The access to your BetFury account is restricted.

The Risk Department has detected technical parameters which indicate that you have more than one account at BetFury. According to the Terms and Conditions, multiple accounts are not allowed at BetFury (item 4.1.9, 5.4, 5.13).

Your account is blocked without the right to restore. Please do not create more accounts, as they will also be blocked.

—

Since then, I have been unable to log in, and I have not been able to resolve this issue through Live Support either.

I am completely devastated by this situation. I swear to God that I do not own or use multiple accounts. I sincerely hope that my withdrawal request will be honored. I would have no problem if BetFury decides to ban me from creating new accounts in the future, as long as I can withdraw my funds.

I am also willing to complete the KYC (Know Your Customer) verification process to prove my identity. I strongly believe that this decision was made in error.

Thank you very much for your time and support.

Sincerely,

Dear Yuzion,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFury Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I'm glad to get your reply and I'm lucky that you can help me to resolve it.

Write your message in Japanese.

Q. Can you tell us how long you had been playing at the casino and when exactly your account was blocked?

I started playing at this casino on 2025/05/10 18:13 Japan time. I have attached a picture.

The account was blocked on 2025/05/19 19:30 Japan time. I have attached a picture.

Q. What games did you play to accumulate your current casino balance? (slots, live games, sports betting)

In addition to the usual games like dice, I also tried out the futures trading available at this casino, a system that allows you to profit from the price movements of virtual currencies.

I not only play casino games but I am also a futures trader, so I made an entry based on my own technical analysis.

I have attached a URL for more details about the game.

https://betfury.com/en/futures/eth

Q. Did you achieve your current balance thanks to the bonus?

I have not received any bonuses and if I did it was just tiny things like rakeback.

Finally, I think this casino's futures trading is a scam. Anyone who has the ability to look at the charts carefully can make money. Of course, I don't use any bots, just my mouse and clicks. I'm not breaking the market rules or targeting vulnerabilities. I think they are refusing to withdraw money because I turned $50 into $350.

Even if that's the case, it would be strange since the reason for the account suspension would be different...

I hope you can resolve the issue.

お返事をもらえてうれしいです。解決のためにサポートしていただけることは幸運(yùn)です。

日本語(yǔ)でメッセージを書きます。

Q.カジノでどのくらいの期間プレイしていたか、またアカウントがブロックされた正確な時(shí)期を教えていただけますか?

私がこのカジノでプレイを始めたのは日本時(shí)間で2025/05/10 18:13 です。畫像を添付しました。

そしてアカウントがブロックされたのは日本時(shí)間で2025/05/19 19:30 です。畫像を添付しました。

Q.カジノの現(xiàn)在の殘高を貯めるために、どのようなゲームをプレイしましたか？（スロット、ライブゲーム、スポーツへの賭け）

私はダイスなどの一般的なゲームに加えて、このカジノに存在する先物取引を遊びました、これは仮想通貨の値動(dòng)きで利益を得ることができるシステムです。

私は普段カジノで遊ぶだけではなく先物取引をするトレーダーでもあるので自分のテクニカル分析に基づいてエントリーをしました。

ゲームの詳細(xì)はURLを添付させていただきました。

https://betfury.com/ja/futures/eth

Q.現(xiàn)在の殘高はボーナスのおかげで達(dá)成できましたか?

私はボーナスを一切受け取っていませんしもし受け取っていてもそれはレーキバックなどの微細(xì)なものです。

最後に、私はこのカジノの先物取引が詐欺ではないかと考えています、チャートをしっかり見る力があれば誰(shuí)でも稼ぐことができます。もちろんBOTなどは一切使わずに自分のマウスとクリックだけです、相場(chǎng)のルールを破ってもいませんし脆弱性を狙ったわけでもありません。私はこれで$50を$350にしたため彼らが出金拒否をしていると思います。

もしそうだとしてもアカウント停止の理由が異なるのでおかしいですがね...

問題を解決できることを祈っています。

Need more evidence?

$350 is a lot of money to me, so I would like to withdraw it.

さらなる証拠等が必要ですか？

私にとって350ドルは大金なので、出金したいです。、

Thank you very much, Yuzion, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Yuzion,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see how I can help.

We would like to invite BetFury Casino to join the conversation.

Dear BetFury Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected]

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why haven't I received a reply? Please... This casino has a good rating and doesn't allow withdrawals even if you win. This is not right.

By the way, it seems that there are several people making similar complaints to me, but is it possible that their financial situation is not good?

Give me my $350 back.

I don't think that's too expensive for betfury.

A casino that blocks even small withdrawals and doesn't respond to calls ??

If I don't hear back from them I think I need to lower their rating significantly.

なぜ返信がないの？頼むよ、、、このカジノは勝利しても出金できないくせに良い評(píng)価として認(rèn)定されてます。これはおかしいですよ。

ちなみに私と同じようなクレームをしてる人が何人かいるみたいですが財(cái)政狀況が良くない可能性などがありますか？

350ドルを私に返してください。

betfuryにとってそれは高額ではないと思います。

少額の出金すらブロックし連絡(luò)も返さないカジノ??

もし連絡(luò)が返ってこない場(chǎng)合彼らの評(píng)価を大幅に下げる必要があると思います。

Hello, Yuzion,

Your account was blocked for the same reason — detected use of bot programs, which is strictly prohibited under clause 20.3 of the Terms and Conditions.

If you do not agree with this decision and claim that you did not use bots or multiple accounts, you may submit a full explanation of your activity to our Risk team via the official Risk email: [email protected]

To proceed, you will need to complete full KYC verification and provide the following:

• A photo of your identification document and a photo of you holding the document.
• A utility bill (proof of address).
• Screenshots of all deposits made from your exchange accounts.
• Screenshots showing the verification status of your exchange accounts used for deposits.
• 
  

You will receive full instructions by email if you are ready to proceed with this process.

BetFury Team

The first contact I received said that I was using multiple accounts, but was that a mistake and is the reason I was frozen due to the use of a bot program?

Can I withdraw all my profits after KYC?

Would a Japanese driver's license and a utility bill (bank payment proof) solve this problem?

Do you have any evidence as to why I was accused of using a bot program?

By providing a detailed description of my activity, do I have to show you something? How can I prove that I was just watching the volume and clicking and playing at the casino at the same time?

最初に來た連絡(luò)は複數(shù)アカウントの利用といわれたのですがそれは間違いでボットプログラムの使用が私の凍結(jié)理由ですか？

KYCをすればすべての利益を引き出すことができますか？

日本の運(yùn)転免許証と公共料金の請(qǐng)求書(銀行の支払い証明書)でこの問題は解決しますか？

私がなぜボットプログラムの使用と言われたかの証拠はありますか？

アクティビティの詳細(xì)な説明を提出というのは私があなたに何かを見せないといけないのですか？私はただ出來高を監(jiān)視してクリックしていました、そして同時(shí)にカジノで遊んでいましたがどのように証明すればよいですか？

Dear Berfuty team,

Please address the player's questions.

I would appreciate it if you could send me any evidence that supports your earlier accusations regarding the player at [email protected].

Hello,

Thank you for your message and questions.

To clarify: your account was blocked due to two serious violations of our Terms of Use — suspected use of bot software in Futures and creation of a second account after a prior block, which qualifies as multi-accounting.

To proceed and have your case reviewed, full KYC verification is required, along with additional documentation:

• A clear photo of your ID document (passport or national ID)
• A selfie holding your ID document
• Proof of address (e.g., utility bill or bank statement)
• Screenshots confirming all your deposits, including wallet transaction history, and verification that you sent the funds
• A detailed explanation of your activity in the Futures section — including why your positions lasted less than 3 seconds, and your reasoning for using short/long entries with rapid side changes (within 10 seconds)

Only after receiving and validating all the above, we will consider unlocking the account. Please note: our system detected bot-like activity, and also linked your current account to a previously blocked one — which is a violation under Sections 20.3 and 4.1.9 of our rules.

If your evidence is verified and the information provided is accurate, we will review your case fairly. However, Futures access will remain permanently disabled for your account as a precaution.

Thank you for your understanding,

– BetFury Team

What do you mean by "consider unlocking the account"? Also, you say it's a duplicate account, but which account is it a duplicate of?

Also, I am not using a bot, I just click buttons while watching the volume of Binance.

アカウントのロック解除を検討とはどういう意味でしょうか？また重複アカウントとあなたは言っていますがどのアカウントと重複していますか？

またbotを利用しておらずただバイナンスの出來高を見ながらボタンをクリックしてるだけなのですが

I don't want to submit KYC without proof, in fact I am quite suspicious of you guys. I tried to increase my funds but they were frozen and I was asked to take a selfie. Can you show me or casinoguru proof that I did something wrong? Is scalping futures against the rules anyway? I understand that you are an online casino dealing in b-book futures, but as a casino, cheating is not okay. Also, were you okay with playing at the casino? Why are you locking your funds because of futures? Do you have proof?

証拠がない狀態(tài)でkycを提出したくないです、実際問題私はかなりあなたたちのことを疑っています。私は資金を増やすために努力しました、しかし凍結(jié)されてさらに自撮りまで要求されています。私が何か悪いことをした証拠を私もしくはcasinoguruに見せてくれませんか？そもそも先物でスキャルピングをすることはルール違反なのですか？あなたたちがb-bookの先物を取り扱っているオンラインカジノであることは理解していますがカジノであるからには不正は良くないと思います。また、カジノでのプレイには問題なかったのですか？なぜ先物を原因として資金をロックしていますか？証拠はありますか？

Hello,

Thank you for your follow-up. We'd like to clarify the situation regarding your account.

Your account (User816**58) was blocked due to a confirmed violation of our Terms of Use — specifically, the use of automated betting tools (bot programs), which is strictly prohibited on BetFury. Additionally, your activity and associated wallet address (0xf59e87844f5f7d901**cad5c440a38010df5ea**) were found to overlap with another previously blocked account (User359**62), which was also banned for using bot software.

Please note that scalping, automated interaction with the Futures section, or using scripts to exploit timing and latency is considered a violation under Section 20.3 of our rules.

As for your concerns about submitting KYC — we understand your hesitation, but we cannot reconsider account status without full identity verification. This is a standard requirement in any regulated environment to confirm the legitimacy of user activity and ownership.

If you wish to move forward, please contact [email protected] and complete full KYC. Once submitted, we will carefully re-evaluate your case.

Dear Yuzion,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Is that a Stake address? bitget? bybit? I don't know what I deposited with

それはStakeのアドレスですか？bitget?bybit?私は何で入金したかわからない

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, it was Bybit Hot Wallet, Stake.com

Dear Yuzion,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
www.kpvfaw.com