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HemKlagom?lBetFury Casino - Spelarens konto ?r st?ngt p? grund av p?st?dd multikontoanv?ndning.
BetFury Casino - Spelarens konto ?r st?ngt p? grund av p?st?dd multikontoanv?ndning.
Automatiskt ?versatt:
Belopp:
350 $
BetFury Casino
S?kerhetsindex:V?ldigt h?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Japan had his BetFury account blocked due to an accusation of multi-accounting abuse, which he denied, and his withdrawal request for $200 was rejected. He was unable to log in or resolve the issue through support and sought to withdraw his funds, offering to complete KYC verification to prove his identity. The Complaints Team had contacted the casino for clarification on the player's accusations and requested evidence of the alleged violations. However, due to a lack of response from the player to inquiries, the complaint was closed at that time, with the option to reopen it in the future.
Spelaren fr?n Japan fick sitt BetFury-konto blockerat p? grund av en anklagelse om missbruk av flera konton, vilket han f?rnekade, och hans uttagsbeg?ran p? 200 dollar avslogs. Han kunde inte logga in eller l?sa problemet via supporten och f?rs?kte ta ut sina pengar och erbj?d sig att genomf?ra KYC-verifiering f?r att bevisa sin identitet. Klagom?lsteamet hade kontaktat casinot f?r att f? klarhet kring spelarens anklagelser och beg?rt bevis p? de p?st?dda ?vertr?delserna. Men p? grund av bristande svar fr?n spelaren p? f?rfr?gningar avslutades klagom?let vid den tidpunkten, med m?jlighet att ?ppna det igen i framtiden.
Observera att jag anv?nder ?vers?ttningshj?lp f?r att skriva detta meddelande p? engelska, s? jag uppskattar din f?rst?else.
Jag skapade mitt BetFury-konto f?r f?rsta g?ngen den 10 maj. Jag ?r den enda personen som spelar onlinekasinospel hemma hos mig, och jag har aldrig samarbetat eller konspirerat med n?gon medan jag spelat.
Efter att ha gjort flera ins?ttningar vann jag s? sm?ningom, och mitt nuvarande kontosaldo ?r cirka 350 dollar. Jag skickade in en uttagsbeg?ran p? cirka 200 dollar, men den avvisades med f?rklaringen att den var "blockerad enligt BetFurys villkor". Jag fick ocks? f?ljande e-postmeddelande:
—
Hej,
Ditt konto har blockerats p? grund av missbruk av flera konton. ?tkomsten till ditt BetFury-konto ?r begr?nsad.
Riskavdelningen har uppt?ckt tekniska parametrar som indikerar att du har fler ?n ett konto hos BetFury. Enligt villkoren ?r flera konton inte till?tna hos BetFury (punkt 4.1.9, 5.4, 5.13).
Ditt konto ?r blockerat utan r?tt att ?terst?lla. Skapa inte fler konton, eftersom de ocks? kommer att blockeras.
—
Sedan dess har jag inte kunnat logga in, och jag har inte heller kunnat l?sa problemet via Live Support.
Jag ?r helt f?rkrossad av den h?r situationen. Jag sv?r vid Gud att jag inte ?ger eller anv?nder flera konton. Jag hoppas innerligt att min uttagsbeg?ran kommer att godk?nnas. Jag skulle inte ha n?gra problem om BetFury beslutar sig f?r att f?rbjuda mig fr?n att skapa nya konton i framtiden, s? l?nge jag kan ta ut mina pengar.
Jag ?r ocks? villig att genomf?ra KYC-verifieringsprocessen (Know Your Customer) f?r att bevisa min identitet. Jag ?r ?vertygad om att detta beslut fattades felaktigt.
Tack s? mycket f?r din tid och ditt st?d.
Uppriktigt,
Dear www.kpvfaw.com Team,
Nice to meet you.
Please note that I am using translation assistance to write this message in English, so I appreciate your understanding.
I created my BetFury account for the first time on May 10th. I am the only person who plays online casino games at my residence, and I have never collaborated or conspired with anyone while playing.
After making several deposits, I eventually won, and my current account balance is approximately $350. I submitted a withdrawal request for around $200, but it was rejected with the explanation that it was "blocked according to BetFury’s Terms & Conditions." I also received the following email:
—
Hello,
Your account has been blocked due to multi-accounting abuse. The access to your BetFury account is restricted.
The Risk Department has detected technical parameters which indicate that you have more than one account at BetFury. According to the Terms and Conditions, multiple accounts are not allowed at BetFury (item 4.1.9, 5.4, 5.13).
Your account is blocked without the right to restore. Please do not create more accounts, as they will also be blocked.
—
Since then, I have been unable to log in, and I have not been able to resolve this issue through Live Support either.
I am completely devastated by this situation. I swear to God that I do not own or use multiple accounts. I sincerely hope that my withdrawal request will be honored. I would have no problem if BetFury decides to ban me from creating new accounts in the future, as long as I can withdraw my funds.
I am also willing to complete the KYC (Know Your Customer) verification process to prove my identity. I strongly believe that this decision was made in error.
Jag ?r glad att f? ditt svar och jag ?r tur att du kan hj?lpa mig att l?sa det.
Skriv ditt meddelande p? japanska.
F. Kan du ber?tta hur l?nge du har spelat p? casinot och exakt n?r ditt konto blockerades?
Jag b?rjade spela p? detta casino den 2025/05/10 klockan 18:13 japansk tid. Jag har bifogat en bild.
Kontot blockerades den 2025/05/19 klockan 19:30 japansk tid. Jag har bifogat en bild.
F. Vilka spel spelade du f?r att samla ihop ditt nuvarande casinosaldo? (slots, livespel, sportspel)
F?rutom de vanliga spelen som t?rningar, provade jag ?ven terminshandeln som finns tillg?nglig p? detta casino, ett system som l?ter dig tj?na p? prisr?relserna p? virtuella valutor.
Jag spelar inte bara kasinospel utan jag ?r ?ven terminshandlare, s? jag gjorde ett inl?gg baserat p? min egen tekniska analys.
Jag har bifogat en URL f?r mer information om spelet.
https://betfury.com/en/futures/eth
F. Uppn?dde du ditt nuvarande saldo tack vare bonusen?
Jag har inte f?tt n?gra bonusar och om jag fick det var det bara sm? saker som rakeback.
Slutligen anser jag att det h?r casinots terminshandel ?r en bluff. Alla som har m?jlighet att titta noggrant p? diagrammen kan tj?na pengar. Sj?lvklart anv?nder jag inga bottar, bara min mus och klick. Jag bryter inte mot marknadens regler eller riktar in mig p? s?rbarheter. Jag tror att de v?grar att ta ut pengar eftersom jag f?rvandlade 50 dollar till 350 dollar.
?ven om s? ?r fallet, vore det konstigt eftersom orsaken till kontoavst?ngningen skulle vara en annan...
Jag hoppas att du kan l?sa problemet.
I'm glad to get your reply and I'm lucky that you can help me to resolve it.
Write your message in Japanese.
Q. Can you tell us how long you had been playing at the casino and when exactly your account was blocked?
I started playing at this casino on 2025/05/10 18:13 Japan time. I have attached a picture.
The account was blocked on 2025/05/19 19:30 Japan time. I have attached a picture.
Q. What games did you play to accumulate your current casino balance? (slots, live games, sports betting)
In addition to the usual games like dice, I also tried out the futures trading available at this casino, a system that allows you to profit from the price movements of virtual currencies.
I not only play casino games but I am also a futures trader, so I made an entry based on my own technical analysis.
I have attached a URL for more details about the game.
https://betfury.com/en/futures/eth
Q. Did you achieve your current balance thanks to the bonus?
I have not received any bonuses and if I did it was just tiny things like rakeback.
Finally, I think this casino's futures trading is a scam. Anyone who has the ability to look at the charts carefully can make money. Of course, I don't use any bots, just my mouse and clicks. I'm not breaking the market rules or targeting vulnerabilities. I think they are refusing to withdraw money because I turned $50 into $350.
Even if that's the case, it would be strange since the reason for the account suspension would be different...
Tack s? mycket, Yuzion, f?r att du tillhandah?llit den n?dv?ndiga informationen. Jag kommer nu att vidarebefordra ditt klagom?l till min kollega Michal ( [email protected] ) som st?r till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Yuzion, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Jag heter Michal och har tagit ?ver ditt klagom?l. Jag har granskat ditt ?rende och kommer att kontakta casinot f?r att f? mer information om detta och f?r att se hur jag kan hj?lpa till.
Vi vill g?rna bjuda in BetFury Casino att delta i samtalet.
B?sta BetFury Casino,
V?nligen f?rse mig med alla bevis som st?der de p?st?dda brotten mot era villkor, som spelaren anklagas f?r. Ni kan skicka informationen och bevisen till mig p? [email protected]
Hello Yuzion,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see how I can help.
We would like to invite BetFury Casino to join the conversation.
Dear BetFury Casino,
Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected]
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Varf?r har jag inte f?tt n?got svar? Sn?lla... Detta casino har ett bra betyg och till?ter inte uttag ?ven om du vinner. Det h?r ?r inte r?tt.
F?rresten, det verkar som att det finns flera personer som framf?r liknande klagom?l som jag, men ?r det m?jligt att deras ekonomiska situation inte ?r bra?
Ge mig tillbaka mina 350 dollar.
Jag tror inte att det ?r f?r dyrt f?r Betfury.
Ett casino som blockerar ?ven sm? uttag och inte svarar p? samtal ??
Om jag inte h?r av dem tror jag att jag m?ste s?nka deras betyg avsev?rt.
Why haven't I received a reply? Please... This casino has a good rating and doesn't allow withdrawals even if you win. This is not right.
By the way, it seems that there are several people making similar complaints to me, but is it possible that their financial situation is not good?
Give me my $350 back.
I don't think that's too expensive for betfury.
A casino that blocks even small withdrawals and doesn't respond to calls ??
If I don't hear back from them I think I need to lower their rating significantly.
Ditt konto blockerades av samma anledning — uppt?ckt anv?ndning av botprogram, vilket ?r str?ngt f?rbjudet enligt klausul 20.3 i de allm?nna villkoren.
Om du inte h?ller med om detta beslut och h?vdar att du inte anv?nde bottar eller flera konton kan du skicka in en fullst?ndig f?rklaring av din aktivitet till v?rt riskteam via den officiella e-postadressen f?r risk:
F?r att forts?tta m?ste du slutf?ra en fullst?ndig KYC-verifiering och tillhandah?lla f?ljande:
Ett foto p? din identitetshandling och ett foto p? dig sj?lv som h?ller i dokumentet.
En r?kning f?r el och vatten (bevis p? adress).
Sk?rmdumpar av alla ins?ttningar gjorda fr?n dina valutakonton.
Sk?rmdumpar som visar verifieringsstatusen f?r dina v?xlingskonton som anv?nds f?r ins?ttningar.
Du kommer att f? fullst?ndiga instruktioner via e-post om du ?r redo att forts?tta med den h?r processen.
BetFury-teamet
Hello, Yuzion,
Your account was blocked for the same reason — detected use of bot programs, which is strictly prohibited under clause 20.3 of the Terms and Conditions.
If you do not agree with this decision and claim that you did not use bots or multiple accounts, you may submit a full explanation of your activity to our Risk team via the official Risk email: [email protected]
To proceed, you will need to complete full KYC verification and provide the following:
A photo of your identification document and a photo of you holding the document.
A utility bill (proof of address).
Screenshots of all deposits made from your exchange accounts.
Screenshots showing the verification status of your exchange accounts used for deposits.
You will receive full instructions by email if you are ready to proceed with this process.
Den f?rsta kontakten jag fick sa att jag anv?nde flera konton, men var det ett misstag och ?r anledningen till att jag blev fryst p? grund av att jag anv?nde ett botprogram?
Kan jag ta ut alla mina vinster efter KYC?
Skulle ett japanskt k?rkort och en r?kning f?r el och vatten (med bankbevis) l?sa detta problem?
Har du n?gra bevis f?r varf?r jag anklagades f?r att anv?nda ett botprogram?
M?ste jag visa dig n?got genom att ge en detaljerad beskrivning av min aktivitet? Hur kan jag bevisa att jag bara tittade p? volymen och klickade och spelade p? casinot samtidigt?
The first contact I received said that I was using multiple accounts, but was that a mistake and is the reason I was frozen due to the use of a bot program?
Can I withdraw all my profits after KYC?
Would a Japanese driver's license and a utility bill (bank payment proof) solve this problem?
Do you have any evidence as to why I was accused of using a bot program?
By providing a detailed description of my activity, do I have to show you something? How can I prove that I was just watching the volume and clicking and playing at the casino at the same time?
F?r att f?rtydliga: ditt konto blockerades p? grund av tv? allvarliga brott mot v?ra anv?ndarvillkor – misst?nkt anv?ndning av botprogramvara i Futures och skapande av ett andra konto efter en tidigare blockering, vilket kvalificerar som multikonton.
F?r att forts?tta och f? ditt ?rende granskat kr?vs fullst?ndig KYC-verifiering, tillsammans med ytterligare dokumentation:
Ett tydligt foto av din ID-handling (pass eller nationellt ID-kort)
En selfie som h?ller ditt ID-dokument
Bevis p? adress (t.ex. r?kning f?r el, vatten eller vatten eller kontoutdrag)
Sk?rmdumpar som bekr?ftar alla dina ins?ttningar, inklusive transaktionshistorik f?r pl?nboken och verifiering av att du skickade pengarna
En detaljerad f?rklaring av din aktivitet i terminsavsnittet — inklusive varf?r dina positioner varade i mindre ?n 3 sekunder, och din motivering f?r att anv?nda korta/l?nga poster med snabba sidof?r?ndringar (inom 10 sekunder)
F?rst efter att vi mottagit och validerat allt ovanst?ende kommer vi att ?verv?ga att l?sa upp kontot. Observera: v?rt system har uppt?ckt botliknande aktivitet och ?ven kopplat ditt nuvarande konto till ett tidigare blockerat konto – vilket ?r ett brott mot avsnitt 20.3 och 4.1.9 i v?ra regler.
Om dina bevis verifieras och informationen som l?mnats ?r korrekt kommer vi att granska ditt ?rende r?ttvist. Futures-?tkomst kommer dock att f?rbli permanent inaktiverad f?r ditt konto som en f?rsiktighets?tg?rd.
Tack f?r din f?rst?else,
– BetFury-teamet
Hello,
Thank you for your message and questions.
To clarify: your account was blocked due to two serious violations of our Terms of Use — suspected use of bot software in Futures and creation of a second account after a prior block, which qualifies as multi-accounting.
To proceed and have your case reviewed, full KYC verification is required, along with additional documentation:
A clear photo of your ID document (passport or national ID)
A selfie holding your ID document
Proof of address (e.g., utility bill or bank statement)
Screenshots confirming all your deposits, including wallet transaction history, and verification that you sent the funds
A detailed explanation of your activity in the Futures section — including why your positions lasted less than 3 seconds, and your reasoning for using short/long entries with rapid side changes (within 10 seconds)
Only after receiving and validating all the above, we will consider unlocking the account. Please note: our system detected bot-like activity, and also linked your current account to a previously blocked one — which is a violation under Sections 20.3 and 4.1.9 of our rules.
If your evidence is verified and the information provided is accurate, we will review your case fairly. However, Futures access will remain permanently disabled for your account as a precaution.
Jag vill inte skicka in KYC utan bevis, jag ?r faktiskt ganska misst?nksam mot er. Jag f?rs?kte ?ka mina pengar men de var frysta och jag blev ombedd att ta en selfie. Kan ni visa mig eller casinoguru bevis p? att jag gjorde n?got fel? ?r det mot reglerna att scalpa terminer ?nd?? Jag f?rst?r att ni ?r ett online casino som handlar med b-book-terminer, men som casino ?r fusk inte okej. Var det ocks? okej med att spela p? casinot? Varf?r l?ser ni era pengar p? grund av terminer? Har ni bevis?
I don't want to submit KYC without proof, in fact I am quite suspicious of you guys. I tried to increase my funds but they were frozen and I was asked to take a selfie. Can you show me or casinoguru proof that I did something wrong? Is scalping futures against the rules anyway? I understand that you are an online casino dealing in b-book futures, but as a casino, cheating is not okay. Also, were you okay with playing at the casino? Why are you locking your funds because of futures? Do you have proof?
Tack f?r din uppf?ljning. Vi vill g?rna klarg?ra situationen g?llande ditt konto.
Ditt konto (Anv?ndare816**58) har blockerats p? grund av ett bekr?ftat brott mot v?ra anv?ndarvillkor – specifikt anv?ndningen av automatiserade spelverktyg (botprogram), vilket ?r str?ngt f?rbjudet p? BetFury. Dessutom har din aktivitet och tillh?rande pl?nboksadress (0xf59e87844f5f7d901**cad5c440a38010df5ea**) ?verlappat med ett annat tidigare blockerat konto (Anv?ndare359**62), som ocks? har blockerats f?r att ha anv?nt botprogramvara.
Observera att scalping, automatiserad interaktion med Futures-sektionen eller anv?ndning av skript f?r att utnyttja timing och latens anses vara ett brott mot avsnitt 20.3 i v?ra regler.
Ang?ende dina farh?gor kring att skicka in KYC – vi f?rst?r din tvekan, men vi kan inte ompr?va kontostatus utan fullst?ndig identitetsverifiering. Detta ?r ett standardkrav i alla reglerade milj?er f?r att bekr?fta legitimiteten av anv?ndaraktivitet och ?gande.
Om du vill g? vidare, v?nligen kontakta och slutf?ra en fullst?ndig KYC. N?r den har skickats in kommer vi att noggrant omv?rdera ditt ?rende.
Hello,
Thank you for your follow-up. We'd like to clarify the situation regarding your account.
Your account (User816**58) was blocked due to a confirmed violation of our Terms of Use — specifically, the use of automated betting tools (bot programs), which is strictly prohibited on BetFury. Additionally, your activity and associated wallet address (0xf59e87844f5f7d901**cad5c440a38010df5ea**) were found to overlap with another previously blocked account (User359**62), which was also banned for using bot software.
Please note that scalping, automated interaction with the Futures section, or using scripts to exploit timing and latency is considered a violation under Section 20.3 of our rules.
As for your concerns about submitting KYC — we understand your hesitation, but we cannot reconsider account status without full identity verification. This is a standard requirement in any regulated environment to confirm the legitimacy of user activity and ownership.
If you wish to move forward, please contact [email protected] and complete full KYC. Once submitted, we will carefully re-evaluate your case.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear Yuzion,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear Yuzion,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Vi m?ste tyv?rr informera er om att vi, p? grund av att vi inte har f?tt n?got svar fr?n spelaren p? v?ra meddelanden, f?rfr?gningar och p?minnelser, inte kan forts?tta med vidare unders?kningar eller erbjuda n?gra m?jliga l?sningar just nu. D?rf?r ?r vi tvungna att tillf?lligt st?nga detta klagom?l. Observera dock att spelaren har m?jlighet att ?ppna detta klagom?l igen n?r som helst i framtiden om hen v?ljer att ?teruppta kommunikationen. Vi ?r redo att hj?lpa till med att l?sa ?rendet om spelaren best?mmer sig f?r att kontakta oss igen.
Tack f?r er f?rst?else.
Med v?nliga h?lsningar, Michal www.kpvfaw.com
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment. However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
