NaslovnaPritu?beBetGem Casino - Zahtev za povla?enje igra?a je odlo?en i odbijen.
BetGem Casino - Zahtev za povla?enje igra?a je odlo?en i odbijen.
Automatski prevedeno:
Crni bodovi: 453
Iznos:
￡700
BetGem Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
3.9
BetGem Casino ima Indeks sigurnosti od 3,9, ?to zna?i da neki faktori pokazuju da ima nizak nivo sigurnosti. Istra? Indeks sigurnosti ovog kazina
Poslato:
12/02/2025
|
Nije re?eno : 17/03/2025
Nije re?eno
Na?a presuda
Bez reakcije
NIJE RE?ENO
Rezime slu?aja
pre 3 meseci
Prevod
The player from the United Kingdom struggled to withdraw ￡700 from betgem.io, having waited almost three weeks for processing. Despite her KYC verification, her requests were continuously rejected with various excuses, and she faced complete communication blockage from the casino. The Complaints Team attempted to resolve the issue by reaching out to the casino multiple times but received no cooperation. Consequently, the complaint was marked as "unresolved," and the player was advised to contact the Costa Rican Gaming Authority for further assistance.
Igra? iz Ujedinjenog Kraljevstva se borio da povu?e 700 funti sa betgem.io, nakon ?to je ?ekao skoro tri nedelje na obradu. Uprkos njenoj KIC verifikaciji, njeni zahtevi su neprestano odbijani uz razne izgovore, a ona se suo?ila sa potpunom blokadom komunikacije iz kazina. Tim za ?albe je poku?ao da re?i problem tako ?to je vi?e puta kontaktirao kazino, ali nije dobio nikakvu saradnju. Shodno tome, ?alba je ozna?ena kao ?nere?ena“, a igra?u je savetovano da kontaktira kostarikansku upravu za igre na sre?u za dalju pomo?.
Prijavio sam se na betgem.io glupo nisam dovoljno kopao i kritike koje sam video bile su pozitivne. Poku?avam da podignem ￡700 ve? skoro 3 nedelje. Moj nalog je KIC verifikovan, ali su me samo zavaravali la?ima za la?ima. Moja povla?enja se stalno odbijaju. Svaki put kad sam pitao za?to mi daju razne izgovore. Prvo su imali veliki obim povla?enja, a onda su mi rekli da sada probam manji iznos. Sada uop?te ne?e reagovati. Ako poku?am da razgovaram sa njima u ?askanju u?ivo, oni me samo blokiraju iz ?askanja u?ivo. Poslao sam brojne mejlove i uop?te nisam dobio odgovor. Ne?e uop?te razgovarati sa mnom. Odbili su svako povla?enje koje sam poku?ao da napravim od 28. januara 2025. Nikada nisam koristio bonus na sajtu. ?ak ni kada sam se prijavio. Sada sam odustao od poku?aja da se povu?em jer ga ili odbiju u roku od nekoliko sati ili ga ostave danima da visi, a zatim ga odbiju.
I signed up to betgem.io stupidly didn't dig enough and the reviews I had seen were positive. I have been trying to withdraw ￡700 for almost 3 weeks now. My account is KYC verified but they just kept fobbing me off with lie after lie. My withdrawals keep getting rejected. Everytime I asked why they gave me various excuses. First was they had a large volume of withdrawals, then they told me to try a smaller amount now. Now they won't respond at all. If I try to speak to them on live chat they just block me from live chat. I've sent numerous emails and had no reply at all. They won't speak to me at all. They have rejected every withdrawal I've tried to make since 28th January 2025. I have never used a bonus on there site. Not even when I signed up. I've given up trying to withdraw now because they either reject it within a couple of hours or leave it hanging for days then reject.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li ste ranije izvr?ili uspe?na povla?enja?
Pomenuli ste da je va? nalog KIC verifikovan. Mo?ete li da potvrdite da li ste od njih dobili neku potvrdu u vezi sa ovim procesom verifikacije?
Koliko ste zahteva za povla?enje podneli od 28. januara 2025. i koji su iznosi bili?
Mo?ete li da podelite svoju komunikaciju sa kazinom u vezi sa otkazanim isplatama? ?alji e-po?tu ili transkripte ?askanja na moju e-po?tu na [email protected] , ili postavite snimke ekrana ovde.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Dominika
Dear Chazzy88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
You mentioned that your account is KYC verified. Can you confirm if you received any confirmation from them regarding this verification process?
How many withdrawal requests have you submitted since January 28, 2025, and what amounts were they for?
Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Ne, nisam napravio nijedno uspe?no povla?enje. Svi su odbijeni. Razgovarao sam sa njima vi?e puta u ?askanju u?ivo u vezi sa odbijanjem, prva dva su bila zato ?to moj nalog nije bio kic registrovan jer im je trebalo vi?e od nedelju dana da verifikuju moj nalog. ?to je dovoljno po?teno. Kada je moj nalog verifikovan, ?to su potvrdili putem ?askanja u?ivo, a tako?e imam snimak ekrana stranice za verifikaciju.
Glupo nemam snimke ?askanja u?ivo jer izgleda da mogu da obri?u ?askanje ?im razgovarate sa njima. Imam jedan od slu?ajeva kada mi je dosadilo da me prigovaraju o tome koliko dugo traje kic.
Kada su upitani nakon ?to je moj kic verifikovan za?to su moja povla?enja na po?etku odbijana, rekli su da je to zbog velikog obima povla?enja i da su nastavili da poku?avaju, a zatim su rekli da ?e moje povla?enje definitivno biti obra?eno tog dana, ali ni?ta ne?e biti odbijeno. Zadr?ali su me da ?ekam preko vikenda i rekli su da ?e to definitivno biti obra?eno u ponedeljak i ostavili da visi. Zatim ponovo odbijen.
Poku?ao sam da izvr?im 8 povla?enja izme?u 28. januara i 7. februara. Svi odbijeni.
28/1 - ￡100
28/1 - 700￡
28/1 - 700￡
3/2 - 700￡
3/2 - 700￡
4/2 - 700￡
5/2 - 200 funti (to je bilo kada su mi poku?ali re?i da probam manji iznos)
7/2 - 700￡
Onda sam odustao jer je postajalo iscrpljuju?e i o?igledno da ih nikada ne?e obraditi.
Hello, thank you for replying.
No I haven't made any successful withdrawals. They have all been rejected. Spoke to them multiple times on live chat regarding the rejections first two were because my account wasnt kyc registered as it took them over a week to verify my account. Which is fair enough. Once my account was verified which they confirmed via live chat and also I have a screenshot of the verification page.
I don't have screenshots of the live chats stupidly as they seem to be able to clear the chat as soon as you speak to them. I have one of when I was getting fed up of being fobbed off about how long kyc was taking.
When asked after my kyc was verified why my withdrawals kept getting rejected in the beggining they said it was due to high volumes of withdrawals and to keep trying then kept saying my withdrawal would definitely be processed that day but nope would get rejected. They kept me waiting over a weekend and said it would definitely be processed on the Monday and left it hanging. Then rejected again.
I have tried to make 8 withdrawals between the 28th January and 7th February. All rejected.
28/1 - ￡100
28/1 - ￡700
28/1 - ￡700
3/2 - ￡700
3/2 - ￡700
4/2 - ￡700
5/2 - ￡200 ( this was when they tried to tell me to try a smaller amount)
7/2 - ￡700
Then I gave up as it was becoming draining and obvious they were never going to process them.
Puno vam hvala, Chazzi88, ?to ste dali potrebne informacije. Va?u ?albu ?u sada preneti koleginici Martini ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Chazzy88, for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi?e puta sam poku?avao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa njegove strane.
Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama mo?e pomo?i da se promeni pristup kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te. U me?uvremenu, preporu?ujem vam da kontaktirate licencu za igre na sre?u Kostarike i da im podnesete ?albu. Uprava za igre na sre?u ima vi?e opcija i alata za pomo? igra?ima. Obavestite me da li vam treba pomo? oko podno?enja ?albe ili kako su oni odgovorili ako to mo?ete u?initi sami ( [email protected] ). ?ao mi je ?to ovom prilikom nisam mogao biti od ve?e pomo?i.
Srda?an pozdrav,
Martina Bennett
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Costa Rican Gaming license and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
