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HemKlagom?lBetGem Casino - Spelarens beg?ran om uttag ?r f?rsenad och avvisas.
BetGem Casino - Spelarens beg?ran om uttag ?r f?rsenad och avvisas.
Automatiskt ?versatt:
Svarta po?ng: 453
Belopp:
￡700
BetGem Casino
S?kerhetsindex:L?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from the United Kingdom struggled to withdraw ￡700 from betgem.io, having waited almost three weeks for processing. Despite her KYC verification, her requests were continuously rejected with various excuses, and she faced complete communication blockage from the casino. The Complaints Team attempted to resolve the issue by reaching out to the casino multiple times but received no cooperation. Consequently, the complaint was marked as "unresolved," and the player was advised to contact the Costa Rican Gaming Authority for further assistance.
Spelaren fr?n Storbritannien k?mpade f?r att ta ut ￡700 fr?n betgem.io, efter att ha v?ntat n?stan tre veckor p? bearbetning. Trots hennes KYC-verifiering avvisades hennes f?rfr?gningar kontinuerligt med olika urs?kter, och hon m?ttes av fullst?ndig kommunikationsblockering fr?n kasinot. Klagom?lsteamet f?rs?kte l?sa problemet genom att kontakta kasinot flera g?nger men fick inget samarbete. F?ljaktligen markerades klagom?let som "ol?st", och spelaren uppmanades att kontakta Costa Rica Gaming Authority f?r ytterligare hj?lp.
Jag registrerade mig p? betgem.io gr?vde dumt nog inte tillr?ckligt och recensionerna jag hade sett var positiva. Jag har f?rs?kt ta ut ￡700 i n?stan 3 veckor nu. Mitt konto ?r KYC-verifierat men de fortsatte bara att lura mig med l?gn efter l?gn. Mina uttag avvisas hela tiden. Varje g?ng jag fr?gade varf?r de gav mig olika urs?kter. F?rst var de hade en stor volym av uttag, sedan sa de ?t mig att prova ett mindre belopp nu. Nu svarar de inte alls. Om jag f?rs?ker prata med dem p? livechatt blockerar de mig bara fr?n livechatt. Jag har skickat m?nga mejl och inte f?tt n?got svar alls. De kommer inte att prata med mig alls. De har avvisat varje uttag jag har f?rs?kt g?ra sedan den 28 januari 2025. Jag har aldrig anv?nt en bonus p? webbplatsen. Inte ens n?r jag anm?lde mig. Jag har gett upp att f?rs?ka dra mig tillbaka nu eftersom de antingen avvisar det inom ett par timmar eller l?ter det h?nga i dagar och sedan avvisar det.
I signed up to betgem.io stupidly didn't dig enough and the reviews I had seen were positive. I have been trying to withdraw ￡700 for almost 3 weeks now. My account is KYC verified but they just kept fobbing me off with lie after lie. My withdrawals keep getting rejected. Everytime I asked why they gave me various excuses. First was they had a large volume of withdrawals, then they told me to try a smaller amount now. Now they won't respond at all. If I try to speak to them on live chat they just block me from live chat. I've sent numerous emails and had no reply at all. They won't speak to me at all. They have rejected every withdrawal I've tried to make since 28th January 2025. I have never used a bonus on there site. Not even when I signed up. I've given up trying to withdraw now because they either reject it within a couple of hours or leave it hanging for days then reject.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Har du gjort n?gra framg?ngsrika uttag tidigare?
Du n?mnde att ditt konto ?r KYC-verifierat. Kan du bekr?fta om du har f?tt n?gon bekr?ftelse fr?n dem ang?ende denna verifieringsprocessen?
Hur m?nga uttagsf?rfr?gningar har du skickat in sedan den 28 januari 2025, och vilka belopp handlade de om?
Kan du sn?lla dela din kommunikation med kasinot ang?ende de avbrutna uttagen? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? [email protected] , eller l?gg upp sk?rmdumpar h?r.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Dominika
Dear Chazzy88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
You mentioned that your account is KYC verified. Can you confirm if you received any confirmation from them regarding this verification process?
How many withdrawal requests have you submitted since January 28, 2025, and what amounts were they for?
Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Nej, jag har inte gjort n?gra framg?ngsrika uttag. De har alla f?tt avslag. Pratade med dem flera g?nger p? livechatt ang?ende avslagen f?rsta tv? var f?r att mitt konto inte var registrerat p? kyc eftersom det tog dem ?ver en vecka att verifiera mitt konto. Vilket ?r r?ttvist nog. N?r mitt konto verifierats, vilket de bekr?ftade via livechatt och jag har ocks? en sk?rmdump av verifieringssidan.
Jag har inga sk?rmdumpar av livechattarna dumt eftersom de verkar kunna rensa chatten s? fort du pratar med dem. Jag har en n?r jag blev tr?tt p? att bli lurad ?ver hur l?ng tid det tog f?r kyc.
P? fr?gan efter att min kyc hade verifierats varf?r mina uttag hela tiden blev avvisade i b?rjan sa de att det berodde p? h?ga volymer av uttag och att forts?tta f?rs?ka sa att mitt uttag definitivt skulle behandlas den dagen men nej skulle avvisas. De l?t mig v?nta ?ver en helg och sa att det definitivt skulle behandlas p? m?ndagen och l?t det h?nga. Sedan avvisats igen.
Jag har f?rs?kt g?ra 8 uttag mellan den 28 januari och 7 februari. Alla avvisade.
28/1 - 100 ￡
28/1 - ￡700
28/1 - ￡700
3/2 - ￡700
3/2 - ￡700
4/2 - ￡700
5/2 - ￡200 (det h?r var n?r de f?rs?kte s?ga ?t mig att prova en mindre summa)
7/2 - ￡700
Sedan gav jag upp eftersom det blev dr?nerande och uppenbart att de aldrig skulle bearbeta dem.
Hello, thank you for replying.
No I haven't made any successful withdrawals. They have all been rejected. Spoke to them multiple times on live chat regarding the rejections first two were because my account wasnt kyc registered as it took them over a week to verify my account. Which is fair enough. Once my account was verified which they confirmed via live chat and also I have a screenshot of the verification page.
I don't have screenshots of the live chats stupidly as they seem to be able to clear the chat as soon as you speak to them. I have one of when I was getting fed up of being fobbed off about how long kyc was taking.
When asked after my kyc was verified why my withdrawals kept getting rejected in the beggining they said it was due to high volumes of withdrawals and to keep trying then kept saying my withdrawal would definitely be processed that day but nope would get rejected. They kept me waiting over a weekend and said it would definitely be processed on the Monday and left it hanging. Then rejected again.
I have tried to make 8 withdrawals between the 28th January and 7th February. All rejected.
28/1 - ￡100
28/1 - ￡700
28/1 - ￡700
3/2 - ￡700
3/2 - ￡700
4/2 - ￡700
5/2 - ￡200 ( this was when they tried to tell me to try a smaller amount)
7/2 - ￡700
Then I gave up as it was becoming draining and obvious they were never going to process them.
Tack s? mycket, Chazzy88, f?r att du tillhandah?ller den n?dv?ndiga informationen. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Martina ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Chazzy88, for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Vi skulle vilja be casinot att svara p? det h?r klagom?l. Vi f?rl?nger svarstiden med 7 dagar. Om casinot inte svarar inom den angivna tiden kommer vi att avsluta klagom?let som "ol?st", vilket kan p?verka casinots betyg negativt.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Jag har f?rs?kt kontakta casinot flera g?nger men utan framg?ng. Jag ?r r?dd att det inte finns mycket som kan uppn?s utan samarbete fr?n dess sida.
Jag kommer att markera klagom?let som "ol?st" i v?rt system. Jag f?rst?r att detta inte ?r en tillfredsst?llande l?sning p? ditt problem. Men minskningen av betyget som orsakas av ol?sta klagom?l kan hj?lpa till att ?ndra kasinots tillv?gag?ngss?tt. Om casinot best?mmer sig f?r att reagera kommer vi att ?teruppta klagom?let, och du kommer att meddelas via e-post. Under tiden rekommenderar jag att du kontaktar Costa Rica Gaming-licensen och skickar in ett klagom?l till dem. Spelmyndigheten har fler alternativ och verktyg f?r att hj?lpa spelare. V?nligen meddela mig om du beh?ver hj?lp med att skicka in klagom?let eller hur de svarade om du kan g?ra det p? egen hand ( [email protected] ). Jag ?r ledsen att jag inte kunde vara till mer hj?lp vid detta tillf?lle.
Med v?nlig h?lsning,
Martina Bennett
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Costa Rican Gaming license and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.
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