Dragi/a mexflex,
Dobio sam dodatne informacije i dokaze od tima kazina. Kao ?to sam ve? napomenuo, situacija se ispostavila sasvim druga?ijom od one koju ste prvobitno opisali.
Tim kazina mi je rekao slede?e:
Izjava: Utvrdili smo da je ovaj igra? kreirao mnogo naloga na BetHog-u, ?to je u suprotnosti sa na?im uslovima, kako bi dobio ponudu za bonus sredstva koja pojedinci mogu dobiti samo jednom. Njihovi dobici na navedenom ra?unu bili su od opklada postavljenih tim bonus sredstvima. Sva bonus sredstva i povezani dobici trebalo je da budu zadr?ani, ali je ovaj igra? dobio nazad svoj deponovani novac PLUS deo svojih dobitaka uprkos te?kom kr?enju na?ih uslova.
?tavi?e, ovaj igra? je vi?e puta poku?avao da iznudi novac na?em timu prete?i DDoS napadom i koriste?i negativne recenzije na Casino Guru, AskGamblers, BitcoinTalk i drugim sajtovima za recenzije, kako bi zahtevao da im uplatimo novac na nov?anik u zamenu za brisanje tih recenzija. Ova osoba je vi?e puta pokazala prevarantsko pona?anje i smatramo to neprihvatljivim. Casino Guru je najnoviji sajt za recenzije kojim su poku?ali da nam prete.
Nakon temeljnog ispitivanja verodostojnih informacija i dokaza koje je pru?io tim BetHog kazina, utvrdili smo da postoje osnovani razlozi za sumnju da se igra? upu?ta u potencijalne prevarne aktivnosti, uklju?uju?i zloupotrebu bonusa. ?tavi?e, dokazi potvr?uju da je igra? pokazao neeti?ko i prevarantsko pona?anje.
Na? centar za re?avanje ?albi funkcioni?e na principima pravi?nosti i dobre vere i odr?avamo politiku nulte tolerancije prema svim poku?ajima da se to iskoristi. Kao rezultat toga, zaklju?ili smo da ?e ova ?alba biti odbijena u skladu sa tim.
Toplo savetujem da ubudu?e ne u?estvujete u takvim aktivnostima, jer ?e svako sli?no pona?anje na kraju iza?i na videlo, ?to bi potencijalno moglo dovesti do toga da va? nalog bude zabranjen na na?im uslugama u budu?nosti.
Srda?an pozdrav,
Mihal
Kazino Guru
Dear mexflex,
I have received additional information and evidence from the casino team. As I have mentioned already, the situation turned out to be quite different from what you initially described.
The casino team stated this to me:
Statement: We identified that this player created many accounts on BetHog, which is in violation of our terms, to receive an offer for bonus funds that individuals are only eligible to receive once. Their winnings on the account referenced were from bets placed with those bonus funds. All bonus funds and the associated winnings should have been withheld, but this player received his own deposited money back PLUS a portion of his winnings despite the egregious violations of our terms.
Moreover, this particular player has been repeatedly attempting to extort our team by threatening DDOS attack and leveraging negative reviews on Casino Guru, AskGamblers, BitcoinTalk and other review sites, to demand that we wire cash to their wallet in exchange for deleting those reviews. This individual has repeatedly demonstrated scamming behavior, and we consider this as unacceptable. Casino Guru is the latest review site that they've tried to threaten us with.
After a thorough examination of the credible information and evidence provided by the BetHog Casino team, we have determined that there are reasonable grounds to suspect the player of engaging in potential fraudulent activities, including bonus abuse. Furthermore, the evidence confirms that the player exhibited unethical and scamming behaviour.
Our complaint resolution centre operates on principles of fairness and good faith, and we maintain a zero-tolerance policy toward any attempts to exploit it. As a result, we have concluded that this complaint will be rejected accordingly.
I strongly advise against participating in such activities moving forward, as any similar behaviour will eventually come to light, potentially resulting in your account being banned from our services in the future.
Best regards,
Michal
Casino Guru
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