K?ra mexflex,
Jag har f?tt ytterligare information och bevis fr?n kasinoteamet. Som jag redan n?mnt visade sig situationen vara helt annorlunda ?n vad du ursprungligen beskrev.
Casinoteamet sa f?ljande till mig:
P?st?ende: Vi har identifierat att den h?r spelaren skapade m?nga konton p? BetHog, vilket bryter mot v?ra villkor, f?r att f? ett erbjudande om bonusmedel som individer bara ?r ber?ttigade att f? en g?ng. Deras vinster p? det h?nvisade kontot kom fr?n spel placerade med dessa bonusmedel. Alla bonusmedel och tillh?rande vinster borde ha h?llits inne, men den h?r spelaren fick tillbaka sina egna insatta pengar PLUS en del av sina vinster trots de grova brotten mot v?ra villkor.
Dessutom har just den h?r spelaren upprepade g?nger f?rs?kt utpressa v?rt team genom att hota med DDOS-attacker och utnyttja negativa recensioner p? Casino Guru, AskGamblers, BitcoinTalk och andra recensionssajter f?r att kr?va att vi ?verf?r pengar till deras pl?nbok i utbyte mot att de raderar dessa recensioner. Den h?r personen har upprepade g?nger visat bedr?geribeteende, och vi anser detta vara oacceptabelt. Casino Guru ?r den senaste recensionssajten som de har f?rs?kt hota oss med.
Efter en grundlig granskning av den trov?rdiga informationen och bevisen som tillhandah?llits av BetHog Casino-teamet har vi fastst?llt att det finns rimliga sk?l att misst?nka att spelaren ?gnar sig ?t potentiellt bedr?gerier, inklusive bonusmissbruk. Dessutom bekr?ftar bevisen att spelaren uppvisade oetiskt och bedr?gligt beteende.
V?rt klagom?lshanteringscenter arbetar utifr?n principerna om r?ttvisa och god tro, och vi har en nolltoleranspolicy mot alla f?rs?k att utnyttja detta. Som ett resultat av detta har vi dragit slutsatsen att detta klagom?l kommer att avvisas i enlighet d?rmed.
Jag avr?der starkt fr?n att delta i s?dana aktiviteter fram?ver, eftersom liknande beteenden s? sm?ningom kommer att uppdagas, vilket potentiellt kan leda till att ditt konto st?ngs av fr?n v?ra tj?nster i framtiden.
Med v?nliga h?lsningar,
Mikal
Kasinoguru
Dear mexflex,
I have received additional information and evidence from the casino team. As I have mentioned already, the situation turned out to be quite different from what you initially described.
The casino team stated this to me:
Statement: We identified that this player created many accounts on BetHog, which is in violation of our terms, to receive an offer for bonus funds that individuals are only eligible to receive once. Their winnings on the account referenced were from bets placed with those bonus funds. All bonus funds and the associated winnings should have been withheld, but this player received his own deposited money back PLUS a portion of his winnings despite the egregious violations of our terms.
Moreover, this particular player has been repeatedly attempting to extort our team by threatening DDOS attack and leveraging negative reviews on Casino Guru, AskGamblers, BitcoinTalk and other review sites, to demand that we wire cash to their wallet in exchange for deleting those reviews. This individual has repeatedly demonstrated scamming behavior, and we consider this as unacceptable. Casino Guru is the latest review site that they've tried to threaten us with.
After a thorough examination of the credible information and evidence provided by the BetHog Casino team, we have determined that there are reasonable grounds to suspect the player of engaging in potential fraudulent activities, including bonus abuse. Furthermore, the evidence confirms that the player exhibited unethical and scamming behaviour.
Our complaint resolution centre operates on principles of fairness and good faith, and we maintain a zero-tolerance policy toward any attempts to exploit it. As a result, we have concluded that this complaint will be rejected accordingly.
I strongly advise against participating in such activities moving forward, as any similar behaviour will eventually come to light, potentially resulting in your account being banned from our services in the future.
Best regards,
Michal
Casino Guru
Automatiskt ?versatt:
