Hello, I have been writing several emails to them since the day before yesterday that I want to close my account, but they are not closing it. I have explained why but still not, then when I go into the chat they say that they will speed up the process but they don't.

Hej jag har skrivit sedan f?rrg?r flera email till dom att jag vill st?nga mitt konto, men dom st?nger ej den, jag har f?rklarat varf?r men fortfarande inte, sen n?r jag g?r in i chatten s?ger dom att dom ska p?skynda processen men inte.

Dear maroundarowiche78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is [email protected]. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear maroundarowiche78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, finally they have closed the account now

Hej ?ntligen har dom st?ngt kontot nu

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, maroundarowiche78, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com