Dragi LAMB3RT,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ste imali problem sa BetOnline Casino-om. Molimo vas da navedete da li ste imali neke prethodne uspe?ne depozite u ovom kazinu i da li ste koristili dva razli?ita na?ina pla?anja za neupla?ene depozite.
Pored toga, da bismo nastavili sa va?im slu?ajem, da li biste mogli da mi prosledite slede?a dokumenta?
- snimak ekrana va?e istorije transakcija na va?em kazino nalogu
- komunikacija sa va?im dobavlja?em pla?anja
- komunikacija sa korisni?kom podr?kom kazina
- izvod iz banke od datuma kada ste izvr?ili transakciju koja nije upla?ena (02.05.2025) na va? kazino ra?un do danas
Moja imejl adresa je [email protected] .
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Radujem se va?em odgovoru.
Srda?an pozdrav,
Natalija
Dear LAMB3RT,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BetOnline Casino. Please specify if you had any previous successful deposits to this casino, and if you used two different payment methods for your non-credited deposits.
Additionally, to proceed with your case, could you please forward me the following documents?
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited (02.05.2025) to your casino account until today
My email address is [email protected].
I hope we will be able to help you to resolve this issue as soon as possible.
Looking forward to hearing from you.
Best regards,
Natalia
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