Po?tovani Bko1234,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa Betpanda kazinom.
?eleo bih da vas obavestim da prihvatamo situaciju kada kazino dozvoljava igra?ima iz ograni?enih zemalja da otvore nalog sve dok to ne iskoriste kao priliku da kasnije poni?te legitimne dobitke igra?a. Jednostavno re?eno – ako kazino dozvoljava igra?ima iz ograni?enih zemalja da deponuju i igraju, trebalo bi da isplate i svoje dobitke.
Stoga, ?elim da istaknem, da dalje istra?ujemo i poma?emo samo onim igra?ima kojima su sredstva (ili dobici) oduzeta zbog toga ?to su iz ograni?ene zemlje. Ipak, izgleda da ovde nije tako (ali ispravite me ako gre?im, molim vas).
Obavestite me ako postoje dodatne informacije koje sam previdio, ali bojim se da ?u biti prinu?en da odbijem va?u ?albu kao neopravdanu. Voleo bih da mogu biti od ve?e pomo?i. Hvala unapred na odgovoru i razumevanju.
Srda?an pozdrav,
Tomas
Dear Bko1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.
I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I?could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
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