NaslovnaPritu?beBetpanda Casino - Nalog igra?a je zatvoren tokom prvog poku?aja povla?enja.
Betpanda Casino - Nalog igra?a je zatvoren tokom prvog poku?aja povla?enja.
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C$2.695
Betpanda Casino
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
4.5
Betpanda Casino ima Indeks sigurnosti od 4,5, ?to zna?i da neki faktori pokazuju da ima nizak nivo sigurnosti. Istra? Indeks sigurnosti ovog kazina
Poslato:
09/02/2024
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Zatvoren : 06/03/2024
Zatvoren
Na?a presuda
Neopravdana ?alba
ODBIJENO
Rezime slu?aja
pre 1 godinu
Prevod
The player from Canada had his account closed when he attempted his first withdrawal. The casino had cited the creation of multiple accounts as the reason. However, the player had denied using multiple accounts or promotions. Despite the player's denial, the casino had provided evidence of multiple accounts linked to the player, including bonus abuse. The Complaints Team concluded that the casino had acted in accordance with its terms and conditions, as multiple accounts and bonus abuse were serious violations. Consequently, the complaint had been closed as unjustified.
Igra?u iz Kanade je zatvoren ra?un kada je poku?ao prvo povla?enje. Kazino je kao razlog naveo stvaranje vi?e naloga. Me?utim, igra? je odbio da koristi vi?e naloga ili promocije. Uprkos odbijanju igra?a, kazino je pru?io dokaze o vi?estrukim ra?unima povezanim sa igra?em, uklju?uju?i zloupotrebu bonusa. Tim za ?albe je zaklju?io da je kazino postupio u skladu sa svojim uslovima i odredbama, jer su vi?estruki ra?uni i zloupotreba bonusa bili ozbiljna kr?enja. Shodno tome, ?alba je zaklju?ena kao neopravdana.
Oti?ao sam na povla?enje dobitaka nakon ?to sam igrao satima i dobio imejl da je povla?enje odbijeno. Zatim sam primio e-po?tu u kojoj se ka?e da je nalog zatvoren zbog kreiranja vi?e naloga da bih iskoristio prednosti promocije kazina. Otvorio sam svoj nalog na dan povla?enja i nikada nisam koristio nikakvu promociju ili bonus. U?ao sam u svoj profil i odbio bonus da bih povukao. Nakon ?to su kontaktirali podr?ku, oni samo ka?u ?Nema potrebe za daljim radnjama jer je na? sistem identifikovao i re?io problem. Otkrio je vi?e naloga povezanih sa va?im profilom i naknadno ih je blokirao sve, uklju?uju?i i trenutni." Igrao sam u drugom onlajn kazinu i nikada ranije nisam koristio ovaj. Prvi put kada ga koristim, deponujem i zaradim novac, a zatim idem na povla?enje i zatvaraju moj ra?un. Ovo nije u redu. Kao ?to vidite na snimku ekrana, nije kori??en nikakav bonus ili poromtion
Went to withdrawal winnings after playing for hours and received email that withdrawal was denied. I then received email saying account has been closed due to creating more than one account to in order to get advantage of casino promotion. I opened my account the day of withdrawal and never used any promotion or bonus. I went into my profile and declined the bonus in order to withdrawal. After reaching out to support they only say "There is no need for further action as our system has identified and addressed the issue. It has detected multiple accounts associated with your profile and has subsequently blocked all of them, including the current one." I have been playing on another online casino and never used this one before. First time I use it I deposit and make money then go to withdrawl and they close my account. This is wrong. No bonus or poromtion was used as you can see from screenshot
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Postoji li ?ansa da je neko iz va?eg doma?instva ili koji koristi istu IP adresu tako?e napravio nalog u ovom kazinu? Da li ste dali neka dokumenta da potvrdite svoj identitet?
Mo?ete li proslediti svu relevantnu komunikaciju izme?u vas i kazina na [email protected] ? Alternativno, mo?ete ga objaviti ovde.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear needhelpwithdrawl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you provided any documents to verify your identity?
Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Zdravo Kristina. Hvala vam ?to ste pomogli u re?avanju problema sa BetPandom.
Da odgovorim na va?a pitanja, ja sam jedini u doma?instvu i moja mre?a je bezbedna. Nisu tra?ili nikakva dokumenta i prestali su da komuniciraju sa mnom nakon ?to sam predstavio snimke ekrana. A?urirajte ispod.
A?URIRANjE
Nakon ?to sam proveo sate gledaju?i ovo, uspeo sam da lociram e-po?tu u kojoj je pisalo da je moje povla?enje prihva?eno satima pre nego ?to je kasnije odbijeno.
Zbog toga sam se vratio na funkciju onlajn ?askanja da bih to izneo. Tada su mi rekli drugi razlog za?to je moj nalog zatvoren. To je bilo zbog mog imejla. ?Mo?da je povezano sa la?nim aktivnostima".
Koristim klijent e-po?te koji maskira moju li?nu e-po?tu kako bi pru?io sigurnost i za?titio me od kr?enja podataka, ne?eljene po?te i mnogih drugih stvari. Na njihovom sajtu je navedeno da je deo 5 stubova koji ih ?ine razli?itim.
Ne samo da promovi?u bezbednost i privatnost, na sajtu ne postoji ni?ta ?to ka?e da ovo nije dozvoljeno, zbog ?ega sam to i koristio. Nema poruke bilo koje vrste prilikom registracije i primanja koda za potvrdu e-po?te. Zapravo je suprotno. Na naslovnoj stranici njihove veb stranice pi?e ?Anonimno. Koristite bilo koju adresu e-po?te da biste zapo?eli u sekundi" Prilo?io sam snimak ekrana sa podru?jem ozna?enim crvenom bojom.
Ovo je tako pogre?no i ja sam po?tena osoba koja je upravo isprobavala novi kazino. Nisu kori??ene promocije. Nisu kori??eni bonusi. Nijedan drugi nalog nije kreiran. Razlog za?to sam odabrao ovaj sajt je ?to imaju provajdera slotova koji mi se svi?a, a drugi sajt ?iji sam ?lan vi?e od 2 godine vi?e nema.
Toliko uznemiruju?i i zbunjuju?i imam e-po?tu i poruku na njihovoj veb lokaciji da je moje povla?enje odobreno. Ovo ne mo?e biti legalno.
Ovo treba ispraviti. Vi?e ne odgovaraju na moje poruke. Molim vas pomozite mi.
E-po?ta za aktivaciju naloga
Potvrda o povla?enju
Hello Kristina. Thank you for helping resolve the issue with BetPanda.
To answer your questions, I am the only one in the household and my network is secure. They have not asked for any documents and stopped communicating with me after I presented screenshots. Update below.
UPDATE
After spending hours looking into this I was able to locate an email saying my withdrawal was accepted hours before it was later denied.
Therefore, I reached back out to the online chat feature to bring this up. I was then told a different reason why my account was closed. It was due to my email. "It may be associated with fraudulent activity".
I use an email client which masks my personal email to provide security and protect me from data breaches, spam and many other things. It is stated on their site that is part of the 5 pillars that make them different.
Not only do they promote security and privacy, there is nothing on the site that says this is not allowed, which is why I used it. No message of any sort when signing up and receiving code for confirmation of email. It is actually the opposite. On the front page of their website it says "Anonymous. Use any email address to get started in second" I attached screenshot with area highlighted in red.
This is so wrong and I am an honest person who was just trying out a new casino. No promotions used. No bonuses used. No other accounts have been created. The reason I chose this site is they have a slot provider I love that the other site I have been a member of for over 2 years no longer.
So upsetting and confusing I have email and message on their site that my withdrawal was approved. This cant be legal.
This needs to be made right. They are not responding to my messages anymore. Please help me.
Ponovo sam uspeo da dobijem korisni?ku podr?ku i ?eleo sam da se uverim da zaista nisam kriv. Evo snimka ekrana sa podr?kom koja potvr?uje da ste u mogu?nosti da se registrujete sa bilo kojom adresom e-po?te da biste ostali anonimni.
I was able to get ahold of customer service again and wanted to make sure I am indeed no fault. Here is a screenshot with support confirming you are able to register with any email address to remain anonymous.
Hvala vam puno, needhelpvithdravl, na saradnji. Va?u ?albu ?u sada preneti kolegi Branislavu ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, needhelpwithdrawl, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
?ao mi je ?to ?ujem za va?e neprijatno iskustvo. Kontaktira?u kazino i potrudi?u se da re?im problem ?to je pre mogu?e. Sada bih ?eleo da pozovem predstavnika Betpanda kazina da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
Dragi timu Betpanda kazina ,
Mo?ete li nam dati detaljnije obja?njenje situacije igra?a? Koje korake igra? treba da preduzme da povu?e sporni dobitak?
Ako govorimo o kr?enju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Slobodno po?aljite potrebne dokaze na moju e-mail adresu ([email protected] ).
Hvala vam unapred na pru?anju informacija.
Hello, needhelpwithdrawl,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Betpanda Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Betpanda Casino team,
Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw the disputed winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
Feel free to send the necessary evidence to my email address ([email protected]).
Thank you in advance for providing the information.
Predstavnik kazina kontaktirao me je van teme, daju?i mi dodatne detalje.
Prvo – bez obzira na imejl ili imejl klijent koji igra? koristi za registraciju, onlajn kazina imaju alate za otkrivanje vi?e naloga na druge na?ine i povezivanje prema drugim parametrima.
Drugo – mo?ete li objasniti kako je mogu?e da ste zaboravili na nekoliko drugih naloga koje ste registrovali u kazinu tokom nekoliko uzastopnih dana?
Da li ste svesni da vi?e naloga i zloupotreba bonusa (dozvoljen je samo 1 bonus dobrodo?lice po igra?u/nalogu) zna?e ozbiljno kr?enje Uslova i odredbi kazina?
Dear needhelpwithdrawl,
The casino representative contacted me outside of the thread, providing me with further details.
First - regardless of an email or an email client a player uses to register, online casinos have tools to detect multiple accounts in other ways and link them by other parameters.
Second - can you please explain how it is possible that you forgot about several other accounts that you registered with the casino over several consecutive days?
Are you aware that multiple accounts and bonus abuse (only 1 welcome bonus is allowed per player/account) mean a serious violation of the casino's Terms and Conditions?
Nisam ni?ta zaboravio jer nisam napravio drugi nalog na betpandi. Da li betpanda ima druge sestrinske veb stranice koje spadaju pod ovaj ki?obran? To je jedini na?in na koji bih imao drugi nalog ili naloge povezane sa mnom. Prethodnog dana sam napravio jedan nalog preko druge veb stranice koja ima .io.
Po?to nisam koristio nikakav bonus dobrodo?lice na svom nalogu, ovo zaista nema smisla. Za?to bih napravio novi nalog da bih samo imao? Svestan sam da vam je u bilo kom onlajn kazinu dozvoljen jedan nalog po korisniku. Nema smisla da bi neko uradio ono ?to mi je re?eno da sam uradio samo da izgubim novac jer mi ne bi bilo dozvoljeno da povu?em na bilo koji navedeni ra?un.
Hteo sam da igram provajdera kojeg oni nose i to je sve. Upravo sam ponovo pregledao sve svoje e-poruke da jo? jednom proverim i siguran sam da na mojoj strani nisu kreirani drugi nalozi.
Ispravite ovo
I did not forget anything as I did not create another account with betpanda. Does betpanda have other sister websites that fall under this umbrella? That is the only way I would have another account or accounts associated to me. The previous day I made one account through another website that has .io.
Since I did not use any welcome bonus on my account this really doesn’t make sense. Why would I make a new Account to just have? I'm aware on any online casino you are allowed one account per user. It doesn't make sense that one would do what I am being told I have done to just lose money as I would not be allowed to withdrawal on any said account.
I wanted to play a provider which they carry and that is all. I just went through all my emails again to double check and certain no other accounts were created on my end.
Koju ta?no veb lokaciju/kazino sa .io ste registrovali prethodnog dana, molim?
Za?to vam ne bi bilo dozvoljeno da se povu?ete?
Pomenuli ste informaciju ? Anonimno. Koristite bilo koju adresu e-po?te da biste zapo?eli u drugom ", tako da vi?e nema smisla pri?ati o ne?emu kao ?to je KIC. Pored toga, ako je postojalo nekoliko naloga i ako je bonus dobrodo?lice kazina kori??en na vi?e od 1 od njih, to je i dalje ozbiljno kr?enje.
Pitao sam kazino za jo? nekoliko detalja.
Sada pode?avam tajmer za kazino, i kada budem imao potrebne informacije, obavesti?u vas.
Hvala vam na strpljenju i razumevanju.
We do not know about any sister casino(s).
Which exact website/casino with .io did you register the previous day, please?
Why would you not be allowed to withdraw?
You referred to the information "Anonymous. Use any email address to get started in second", so it does not make sense to talk about something like KYC anymore. In addition, if there were several accounts and the casino's Welcome Bonus was used in more than 1 of them, it is still a serious breach.
I asked the casino for a few more details.
Now I am setting up the timer for the casino, and once I have the necessary information, I will inform you.
Kada sam se registrovao, pro?itao sam TOS, kao ?to je potrebno da se uradi pre registracije. Jasno ka?e da korisnici mogu imati samo jedan nalog.
Ako je ova optu?ba zaista ta?na, to bi zna?ilo da sam napravio nalog nakon ?to sam naterao druge da odbiju bonus dobrodo?licu, a zatim uplatio svoj novac i izgubio sate igraju?i. To je jednostavno glupo. Kakva je to korist za mene?
?eleo bih da znam kako je moj nalog povezan sa drugima? Preko kripto nov?anika? Preko IP adrese?
?ivim sam i koristim VPN prema preporuci Betpande. ?aljem i primam kriptovalute nekoliko puta nedeljno preko svog nov?anika i uglavnom se stalno menja adresa i pri primanju i pri slanju.
Ovo zaista treba da se sredi i ispravi na njihovoj strani
I do appreciate your time and help.
It was wild.io
When I signed up I read the TOS, as one needs to do before registering. It clearly states users can only have one account.
If this accusation were actually true then that would mean I made an account after making others to decline the bonus welcome, then deposit my money and waste hours playing. That's just silly. What benefit is that to me?
I would like to know how my account is associated to others? Through a crypto wallet? Through IP address?
I live alone and use a VPN as recommended by Betpanda. I send and receive crypto several times a week through my wallet and most all the time the address changes when receiving as well as when sending.
This really needs to be sorted out on and made right on their end
Kakva je to korist za vas? Mogu?nost slobodnog igranja u kazinu ?ak i nakon prethodnih prekr?aja, ?to nije trebalo biti mogu?e nakon otvaranja vi?e od 1 naloga i zloupotrebe bonusa. Na primer.
Kao ?to sam pomenuo, postoje i drugi na?ini kako onlajn kazina mogu otkriti vi?e naloga, i iz razumljivih razloga, sigurno ih ne?u otkrivati.
Iako se ?ini da ste bili pa?ljivi u pogledu podudaranja podataka, vrlo je verovatno da govorimo o nekoliko naloga u ovom kazinu.
Sa?ekajmo odgovor kazina i potvrdu/dodatne detalje.
What benefit is that to you? A possibility to freely play at the casino even after previous violations, which should have not been possible after creating more than 1 account and bonus abuse. For example.
As I mentioned, there are other ways how online casinos can detect multiple accounts, and for understandable reasons, I will certainly not disclose them.
Although it seems you were careful regarding the data matches, we are very likely talking about several accounts at this particular casino.
Let's please wait for the casino's response and confirmation/additional details.
Sa desetinama i desetinama onlajn kazina i svi nude neku vrstu bonusa (?to nikada ne radim dok igram sa sirovim depozitom) za?to bih svesno otvorio nalog i deponovao svoj te?ko zara?eni novac uz malu ?ansu da ne?u mo?i povla?enje. U?ivam u kockanju, ali to je samo glupo i kao ?to sam rekao, apsolutno nema koristi za mene.
Ose?am da moram da govorim o svemu ?to znam i pritom se nadam da ?e se istina pokazati dok me za ne?to optu?uju.
Uz to, ne razumem Branislave, kako biste vi kao nepristrasna strana rekli da sam bio ?pa?ljiv u pogledu poklapanja podataka" da bi aludirao da poku?avam da uradim ne?to nezakonito. Donekle dobro razumem kako internet funkcioni?e i stoga sam govorio o svojoj IP adresi i kripto nov?aniku, tako da se ne bi reklo da je bilo ?ta od toga problem.
Napravio sam nalog u ovom kazinu, polo?io svoj te?ko zara?eni novac i igrao satima. To je tako jednostavno.
With dozens and dozens of online casinos and all offering some sort of bonus (which I never do as I play with a raw deposit) why would I knowingly create an account and deposit my hard earned money with the slight chance I would not be able to withdrawal. I do enjoy gambling but that is just silly and as I said absolutely no benefit to me.
I feel I must speak on everything I know and in doing so hope the truth is shown as I am being accused of something.
With that being said I don't understand Branislav, how you being an impartial party would say I was "careful regarding data matches" to allude I was trying to do something illegal. I'm have a somewhat ok understanding of how the internet works and therefore spoke on my IP address and crypto wallet so it would not be said that either of those is the issue.
I created an account at this casino, deposited my hard earned money and played for hours. It's as simple as that.
Tvrdnje i odluka kazina potkrijepljene su relevantnim detaljima i dokazima.
Nakon ?to smo prikupili sve potrebne informacije, ovu ?albu zatvaramo kao neopravdanu zbog kr?enja uslova i odredbi kazina – vi?estruki ra?uni i zloupotreba bonusa.
Bilo je nekoliko naloga (uklju?uju?i va? sporni nalog) koje je kreirala i koristila 1 osoba u kazinu koja je prethodno zloupotrebila bonus ponudu kazina koriste?i bonuse na vi?e od 1 povezanih naloga, ?to je ozbiljno prekr?ilo pravila kazina. Nije vam dozvoljeno da otvorite vi?e od jednog naloga i zabranjeno je kori??enje vi?e od 1 bonusa po osobi/nalogu/korisniku. Na?alost, neke specifi?ne indikacije i znaci povezuju te ra?une i stoga bi verovatno bilo nemogu?e dokazati suprotno.
Toplo vam preporu?ujem da se ubudu?e pridr?avate odredbi i uslova ovog kazina i drugih kazina. ?ak i da je kazino anoniman, ?to nije, to ne bi zna?ilo da mo?ete kreirati vi?e od jednog naloga.
?ao mi je ?to nismo bili u mogu?nosti da vam pomognemo sa ovim, ali molim vas, ne ustru?avajte se da nas kontaktirate u budu?nosti, ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
U slu?aju bilo kakvih pitanja, slobodno mi pi?ite na [email protected] .
Iako samo van teme, hvala i Betpanda Casino timu, na pru?anju informacija i njihovoj saradnji.
Srda?an pozdrav,
Branislav, Kazino.Guru
Dear needhelpwithdrawl,
The casino's claims and decision were supported by relevant details and evidence.
After gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse.
There were several accounts (including your disputed account) created and used by 1 person at the casino who previously abused the casino's bonus offer by using bonuses on more than 1 of the linked accounts, which seriously breached the casino's rules. You were not allowed to open more than one account and it is forbidden to use more than 1 bonus per person/account/user. Unfortunately, some specific indications and signs link those accounts, and therefore it would be likely impossible to prove otherwise.
I strongly recommend you comply with this casino's and other casinos' Terms and Conditions in the future. Even if the casino was anonymous, which it is not, it would not mean you can create more than one account.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
In case of any questions, feel free to write to me at [email protected].
Although only outside of the thread, thanks also to Betpanda Casino Team, for providing information and for their cooperation.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
