Dear Phillis79,

Thank you very much for submitting your complaint and for forwarding your cashier history. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://www.betterdicecasino.com/termsandconditions:

"The User guarantees at all times not to be a resident or citizen of countries including, but not limited to the United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Curacao, Dutch West Antilles, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Iran, Israel, Iraq, Jordan, Kuwait, North Macedonia, Netherlands, Oman, Pakistan, Slovakia, UK. Players from the following countries are not eligible to use the Website and play its games. BetterDice Casino will make all reasonable efforts to prevent players from these countries to reach the games."

Since there is a possibility to register an account from a restricted country (see the screenshot below) and deposit funds, I would like you to confirm that you’ve submitted correct data when opening the account.

However, when I’ve changed my VPN to the UK, the website got blocked and I received the following massage:

Could you please confirm that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

If there’s any relevant communication please forward it along with a screenshot of your casino profile details to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I did not use a vpn, I joined the casino and entered all my uk details as requested, it was only after I had tried to make the two big withdrawls that a couple of days later they banned all uk players.. it was sometime in September. 2020. There were a couple of l foreign providers that I couldn’t play at. But no limit city and blueprint, elk and thunder kick all opened and played and I won on them.

Dear Phillis79,

If your account is still accessible, could you please forward your cashier history and a screenshot of your casino account details? Thank you very much in advance.

The casino have blocked access to my account, I could get on a couple of days ago using a vpn,

Thank you very much, Phillis79, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask BetterDice Casino to join us and help us resolve the player's issue.

We haven't receive any answer yet. I'm extending the timer by 7 days. If the casino won't respond to us, we will be forced to close the complaint.

They won’t reply, standard practice.

The complaint will now be rejected as the casino fail to respond to us. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

www.kpvfaw.com