I was verified and was sent a prepaid card as they said they can’t pay into my account. It has been 21 working days I can’t access the card as they said I would receive a pin once they received the loading slip. I have had excuses after excuses but now I can’t access the site as it says it doesn’t allow from my district. I have emailed but I’m not getting any response. I have all my emails confirming they would pay and screen shots when my deposit was pending.

Dear jojo1314,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would try to contact the casino. Were there other options to withdraw your winnings or the casino decided which method to use? When was the last time you received any reply from the casino? Also please, if you have any other proof or conversation with the casino, send it to [email protected]. Looking forward to your answer.

Best regards,

Nick

I received a prepaid card on 18th September and was told I would receive a pin when they received a loading slip. I have heard anything from the casino sine 24th September and can no longer access there site. It is now saying they no longer accept players from my destination. They haven’t responded to me emails since 24th September

I received a prepaid card on 18th September and was told I would receive a pin when they received a loading slip. I have heard anything from the casino sine 24th September and can no longer access there site. It is now saying they no longer accept players from my destination. They haven’t responded to me emails since 24th September. They told me this was the only way to receive my winnings but never gave prepaid card as an option in there terms. I was shocked to hear this is how I would receive my winnings

I have had communication with them today they emailed me. Saying they will respond when they have an update. This is what I get all time but nothing happens

Thank you for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Joanna,

I'm taking over your complaint. I will contact the casino and see if I can help.

We would like to ask the BetterDice Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

It has been resolved I have my winnings

Thank you Joanna for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.