They will not allow me to withdraw.

They say I must withdraw to the same method as I deposited with (VISA).

There is no option for this in the withdraw section. Only bank transfer and my bank does not have a BIC / SWIFT code.

How can i withdraw to the same method if its not an option?

Dear wrongerstun,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Account has been fully verified.

I have another bank account that does have a bic / swift code. I verified this but they won't let me withdraw to this.

The website states player must withdraw using the SAME METHOD. The method was Visa!

They have to offer a solution. This is out of order.

Been still trying to resolve this myself. Had this statement from a live chat. They say they will help me but still not resolved. I don't believe them but we wait and see. Would still like your help.

Thank you very much, wrongerstun, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, wrongerstun,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Betti Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Betti Casino team,

Could you please look at the player's issue and provide us with an explanation in more detail? What steps should the player take to withdraw the disputed funds? What is your suggestion for resolving the problem?

Thank you in advance for providing the information.

Resolved , ty

Great news, wrongerstun!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your issue was sorted out. I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, www.kpvfaw.com