The respective casino is facing Technical issues from last one week, while there are no issues with Deposit. This seems quite strange.

When try to connect with Customer support, it will be resolved soon. But no Clear update, I assume its quite suspicious as they are not allowing users to raise withdrawal request.

Hope you can help me and other players to get the issue resolved.

Dear ujjwaldeep.singh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Can you please inform me about the most recent instance when you were able to successfully log into your casino account? Are you experiencing a complete inability to access your account, or is it specifically the withdrawal function that is malfunctioning?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is [email protected].

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

The website is working fine:-

1. Can login - No Issues
2. Can Play any game - No Issues
3. Verification - Done, no Issues
4. Withdrawal done in past - Yes, no issue
5. Deposit in Past / Present - Yes, no issue
6. 
   

Issue is only with the raising the withdrawal, and it happening from last 8 days. Attached is the screenshot what they are saying from last so many days.

Understood. We'll provide the casino with a few additional days to address their technical problems. If no changes occur during this period, we'll step in shortly thereafter. In the meantime, I advise against depositing further funds or playing your winnings. Let's remain hopeful for a swift resolution.

Sure, let’s wait. But what you suggest how many days we should wait for.

Hello Team,

I am able to create the withdrawal request now. I have updated withdrawal request on 15th of August 2023.

But on checking and chasing them, they updated that they still have technical issue due to huge traffic.

My assumption "This is still suspicious". Can you help me, what next step should i take.

I fully understand your frustration, ujjwaldeep.singh. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Team,

I think, now I need your serious help.

Last night my withdrawal is rejected because of System Error, and now I am unable to login to the system too.

Just to revise the case history:-

5th August - Withdrawal was rejected for the first time due to system error

From 6th August to 15th August - Unable to place the withdrawal request because of system error.

15th August - Raised withdrawal request of amount INR 40000

27th August - Request was rejected because of System error, beside i am unable to login to the system too. The message is same "System Error".

Please guide me what to do next.

Hello Team,

We can close this ticket.

As i am unable to login, beside my withdrawal is processed.

Thanks for your support.

Thank you, ujjwaldeep.singh, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hello Team,

Yes my issue has been resolved, and we can close this complaint.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ujjwaldeep.singh, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com