I have been waiting over 1.5 months for my money. Every week i get the same response "this week sir, bank problems'' then '' we have fixed it this week you will get it'' and then ''oh no soon it will be fixed''

I am tired of waiting.

kind regards

Rocky

Dear rocky1998nl,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello petronela,

Thank you for your message.

It is indeed still pending after 6 weeks, with the casino saying "this week".

This was without an active bonus and I have been paid out in the past.

Thank you,

Rocky V**********

Thank you very much, rocky1998nl, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello rocky1998nl,

I looked at your complaint and will do my best to help you. I would like to invite BetWorld247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi all, The rocky request is resolved. The bank confirm that money is sended to his account and sorry for delay. Best Regards

Dear rocky1998nl,

let me know when you'll receive your winnings, please.

Dear rocky1998nl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

You can close the case, I have received my funds. Thank you very much for your help

Dear rocky1998nl,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com